Game keeps freezing up have to restart my computer

[Jestrtastro]

I just wanted to hop on here to say that I'm also having this same issue, and for me it also seems to have coincided with this most recent patch as it never happened before then. The symptoms are the same as what OP described. The game will suddenly freeze and then nothing on the PC is responsive. I can move the mouse around but all keyboard input is locked up and clicking on anything doesn't work. For me, this is usually after the game has been running for several hours, and has always occurred when I have started to cast something. The only thing I can do is forcefully shut the computer down by holding the power button and then it works fine again for the rest of the day.

[Kiriezaiku]

This issue is also happening with our game, since the Nov 6th patch. The entire computer locks up and must be restarted. On one of the incidents, we got task manager open in time to see FFXIV was eating 12gb of memory and climbing! We've gone over every bit of our pc and all programs, it is only FF that does this, with or without other programs running at the time, and very often.

[Einmimiria]

Hello everyone.

There are a couple things I'd like you to try. First, try running the game in Windows 7 compatibility mode. Right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7. Second, I'd like you to try running the game in DirectX 9 mode. Do either of these make any difference?

Jestrtastro and Kiriezaiku, can you provide a system report? Go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' I'd like to try and find any similarities between your hardware or software.I'm having a heard time replicating this issue on my side.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Kiriezaiku]

Here's our info. My husband is the one playing off our pc, so I'll have him try what you suggested this evening when he goes on.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\KageRuse\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/23/17 16:26:22 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16348.473MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17372.473MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 230.072GB SYSTEM_FREEDISC_SPACE 141.228GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1569.036GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8174.236 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1681
SYSTEM_GRAPHICS_DRIVER_DATE 11/1/2018 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {530B065F-5554-4A4E-9FAD-905F0B7EF36E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8051
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/24/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {510731B0-607B-11E8-8001444553540000}
SYSTEM_INPUT_NAME TESORO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51086A30-607B-11E8-8003444553540000}
SYSTEM_INPUT_NAME TESORO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 32768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51089140-607B-11E8-8004444553540000}
SYSTEM_INPUT_NAME TESORO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {51089140-607B-11E8-8005444553540000}
SYSTEM_INPUT_NAME TESORO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5108B850-607B-11E8-8008444553540000}
SYSTEM_INPUT_NAME TESORO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5108DF60-607B-11E8-8009444553540000}
SYSTEM_INPUT_NAME TESORO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {510758C0-607B-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game keeps freezing up have to restart my computer - Page 3 - Google Chrome
Settings
Calculator
Calculator
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced SystemCare 11
ASRRGBLED v1.0.33
Audacity 2.2.2
Google Chrome
Inkscape 0.92.3
IObit Uninstaller 8
McAfee® Total Protection
NVIDIA Stereoscopic 3D Driver
OBS Studio
Smart Defrag 6
Steam
WebTablet FB Plugin 32 bit
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
EXCALIBUR Spectrum Gaming Keyboard
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
7-Zip 18.05 (x64)
ASRock App Charger v1.0.6
CPUID CPU-Z 1.86
GIMP 2.10.2
Logitech Gaming Software 9.00
Wacom
Intel(R) Network Connections 21.1.29.0
Path of Exile
Pillars of Eternity
Tree of Savior (English Ver.)
RIFT
Bless Online
Ring of Elysium
Synfig Studio
VLC media player
VSDC Free Video Editor version 5.8.9.858
WebTablet FB Plugin 64 bit
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Network Connections 21.1.29.0
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Intel(R) Rapid Storage Technology
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
Intel(R) Management Engine Driver
NVIDIA Ansel
NVIDIA 3D Vision Driver 416.81
NVIDIA Control Panel 416.81
NVIDIA Graphics Driver 416.81
NVIDIA GeForce Experience 3.15.0.186
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 33.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.186
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002D0C
C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe 00000BE4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002254
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C60
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000954
C:\Program Files (x86)\TESORO Gaming\EXCALIBUR Spectrum Gaming Keyboard\HID.exe 00000EE0
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe 000036F8
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002DE4
C:\Program Files\Logitech Gaming Software\LCore.exe 0000164C
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 0000219C
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 000023D0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001D58
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000024E4
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00001EF0
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 000030DC
C:\Program Files\Windows Defender\MSASCuiL.exe 00000C10
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.34.81.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002920
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.34.81.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002290
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18081.14710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003408
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1809.2731.0_x64__8wekyb3d8bbwe\Calculator.exe 00002378
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000006D4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18082.13811.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001DFC
C:\Users\KageRuse\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001E00
C:\WINDOWS\Explorer.EXE 00002EEC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002208
C:\WINDOWS\system32\cmd.exe 00002A00
C:\WINDOWS\system32\conhost.exe 00000464
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000029A4
C:\Windows\System32\RuntimeBroker.exe 000002A0
C:\Windows\System32\smartscreen.exe 00002B6C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000037E4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002C74
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002414
c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe 00002614
c:\windows\system32\sihost.exe 0000024C
c:\windows\system32\svchost.exe 00002D6C
c:\windows\system32\taskhostw.exe 00000CB8

[LordAlastor]

An update, the game has, as of yet, not suffered a memory leak in several days, nothing on my end changed so not sure what caused it to start/stop unless a quiet hotfix was issued.

[Einmimiria]

Thank you for the update LordAlastor.

I'm not quite sure what would have resolved it because I didn't get a chance to find out what was causing it. However, it sounds like the issue has resolved itself, at least for you.

Is anyone else still experiencing this issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Kiriezaiku]

We have also not had an incident in a few days, I'll let you know if it starts to occur again.