WELL I just received a notification that my order is processed after attempting to cancel my order (which I couldn’t confirm went through) and as a workaround, change payment method to a card that would decline this payment just in case it didn’t cancel (which I received an error). I also sent a help ticket yesterday providing all the screenshots and information.


-In the confirmation email from today, it provides this email address, storesupport@square-enix.com, to write to if there are any issues. I’ve tried twice to forward my help ticket info so they can see I attempted to cancel and I can’t even do that bc THE EMAIL DOESN’T EXIST.



**Did anyone else experience the same issue when following up with the confirmation email today?**