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  1. #1
    Player
    Emerald_Swords's Avatar
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    Jay Ichijou
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    Coeurl
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    FFXIV game crashing entering a specific Instance

    Hey

    I've been recently hit with an issue and don't know what could be causing it. Any help would be appreciated in this.

    I am currently going through the anima grind and need to complete the : Akh Afah Amphiteatre fight with Shiva.

    Whenever the instance loads, after a few mins; the sound cuts and game crashes.

    I am going on to assume there may be some data files that were corrupted during the installation process, but I don't remember running into this issue in the past.

    This is the error message that is brought up whenever loading in the instance:


    An Unexpected error has occurred. Exiting Final Fantasy XIV.

    FFxiv_dx11.exe+1063D57
    ffxiv_dx11.exe_FE03B9
    ffxiv_dx11.exe+42CE5C
    ffxiv_dx11.exe+18D542
    ffxiv_dx11.exe+10A9EB9
    KERNEL32.DLL+13034
    ntdll.dll+71461
    (0)

  2. #2
    Moderator Einmimiria's Avatar
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    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Do you recall when this first started happening? Did anything update/change on your PC that coincides with it?

    Does this same error occur while using DirectX 9 mode?

    Can you list everything you've tried so far to alleviate the issue?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Emerald_Swords's Avatar
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    Quote Originally Posted by Einmimiria View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Do you recall when this first started happening? Did anything update/change on your PC that coincides with it?

    Does this same error occur while using DirectX 9 mode?

    Can you list everything you've tried so far to alleviate the issue?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

    Thank you for the reply!

    1) I can't pinpoint exactly when this issue had occurred. I do remember at certain points while updating my graphics driver when sometimes while playing through the game at random intervals, the client would crash, there were some other times when the client would have a hard time installing a patch; in which would result in an error message but this may not be related.
    2) The error still pops up on Dx9 with differing error letters/numbers.
    3) I've ensured all my drivers are up to date
    4) Rebooted PC and that is what I've done so far.
    (0)

  4. #4
    Moderator Einmimiria's Avatar
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    Thank you for the reply Emerald_Swords.

    If you are only running into the issue in this one instance, it may be that you have a corrupted file like you first suggested. Reinstalling the game may fix this but if you don't want to jump into that immediately, you can try some of the following:

    -Disable any unnecessary programs or overlays running in the background
    -Set compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7)
    -Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV
    -Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.

    If the above does not resolve the issue, can you respond with a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  5. #5
    Player
    Emerald_Swords's Avatar
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    Good Day Einmimiria,

    After going through some of the mentioned steps, there has still not been a resolution.

    Here is the system report:



    HTML Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\jerem\Documents
    FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU	Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS	BIOS Date: 03/30/15 11:20:03 Ver: V1.9B0
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	16328.000MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	32712.000MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.064GB    SYSTEM_FREEDISC_SPACE 456.679GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 698.146GB    SYSTEM_FREEDISC_SPACE 612.552GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	2007.125 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8164.000 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	24.21.0013.9882
    SYSTEM_GRAPHICS_DRIVER_DATE	7/29/2018 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	SCEI MONITOR (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{E3B9234C-B175-490B-9743-63163BA303BB}
    SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION	1.03.0037.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	4/3/2018 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{0E26F1E0-86FD-11E6-8001444553540000}
    SYSTEM_INPUT_NAME	Gaming Keyboard G105
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    
    Skype
    Discord
    NordVPN 
    FINAL FANTASY XIV - A Realm Reborn
    Snipping Tool
    Twitch
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Titan Souls
    Adobe Flash Player 31 PPAPI
    Blizzard App
    Canon My Printer
    Citrix Receiver 4.6
    Destiny 2
    GoldenEye: Source
    ISOburn
    Kobo
    NetBeans IDE 8.0.2
    NordVPN
    NVIDIA Stereoscopic 3D Driver
    Opera Stable 56.0.3051.36
    Origin
    Skype version 8.30
    Steam
    WinRAR 5.60 beta 4 (32-bit)
    Far Manager 3
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Citrix Receiver(Aero)
    Citrix Receiver Inside
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 181
    Self-service Plug-in
    FINAL FANTASY XIV - A Realm Reborn
    Java SE Development Kit 7 Update 80
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40649
    Java Auto Updater
    Citrix Receiver (HDX Flash Redirection)
    Citrix Receiver(USB)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40649
    Media Go
    Google Update Helper
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    Microsoft Visual C++ 2005 Redistributable
    Citrix Web Helper
    Citrix Authentication Manager
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    NordVPN network TAP
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Online Plug-in
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40649
    OpenOffice 4.1.5
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    NordVPN
    Windows 10 Update Assistant
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40649
    Twitch
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Content Manager Assistant for PlayStation(R)
    SmartCardPlugin
    Media Go Video Playback Engine 2.20.106.05220
    Citrix Receiver(DV)
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    OldSchool RuneScape Launcher 1.2.7
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Defraggler
    Notepad++ (64-bit x64)
    Microsoft Office 365 - en-us
    RuneScape Launcher 2.2.4
    Speccy
    Alan Wake
    Audiosurf
    Alan Wake's American Nightmare
    Source SDK Base 2007
    Call of Duty
    Unearthed: Trail of Ibn Battuta - Episode 1 - Gold Edition
    Dead by Daylight
    Portal 2
    Stick Fight: The Game
    Counter-Strike: Global Offensive
    SteelSeries Engine 3.12.3
    Canon MX340 series MP Drivers
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40649
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Revo Uninstaller Pro 3.2.1
    Microsoft Visual C++ 2005 Redistributable (x64)
    iCloud
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40649
    Backup and Sync from Google
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 398.82
    NVIDIA Control Panel 398.82
    NVIDIA Graphics Driver 398.82
    NVIDIA GeForce Experience 3.15.0.164
    NVIDIA 3D Vision Controller Driver 390.41
    NVIDIA PhysX System Software 9.17.0524
    NVIDIA Update 33.2.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.37.4
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.15.0.164
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.08.3
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Oracle VM VirtualBox 5.1.6
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Program Files (x86)\Citrix\AuthManager\AuthManSvr.exe	00003FAC
    C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe	00002DA0
    C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe	00002C44
    C:\Program Files (x86)\Citrix\ICA Client\concentr.exe	00002C88
    C:\Program Files (x86)\Citrix\ICA Client\redirector.exe	00002D2C
    C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe	00002C64
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00002DD4
    C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe	00002B88
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00005058
    C:\Program Files (x86)\NordVPN\NordVPN.exe	00002A2C
    C:\Program Files (x86)\Opera\56.0.3051.36\opera.exe	00007764
    C:\Program Files (x86)\Opera\56.0.3051.36\opera_crashreporter.exe	000036FC
    C:\Program Files (x86)\Sony\Content Manager Assistant\CMA.exe	00002C68
    C:\Program Files (x86)\Sony\Content Manager Assistant\CMAWatcher.exe	00002CC4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00004FD8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00007974
    C:\Program Files (x86)\Steam\Steam.exe	00002AF4
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	000020D8
    C:\Program Files\Google\Drive\googledrivesync.exe	00002C18
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe	00000568
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	00005090
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	000027F0
    C:\Program Files\Windows Defender\MSASCuiL.exe	00002678
    C:\Program Files\WindowsApps\AppleInc.iTunes_12090.167.37085.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe	0000207C
    C:\Program Files\WindowsApps\Facebook.Facebook_171.1882.47562.0_x86__8xx8rvfyw5nnt\WinUAPEntry.exe	000029C8
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18081.14710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00004298
    C:\Users\jerem\AppData\Local\Amazon Music\Amazon Music Helper.exe	000004C0
    C:\Users\jerem\AppData\Local\Discord\app-0.0.301\Discord.exe	00002AB0
    C:\Users\jerem\AppData\Local\FluxSoftware\Flux\flux.exe	00002910
    C:\Users\jerem\AppData\Roaming\Spotify\SpotifyWebHelper.exe	00002AD4
    C:\Users\jerem\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe	0000329C
    C:\Users\jerem\AppData\Roaming\Twitch\Bin\Twitch.exe	00002D50
    C:\WINDOWS\Explorer.EXE	00001C0C
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00001FB4
    C:\WINDOWS\system32\ApplicationFrameHost.exe	00004280
    C:\WINDOWS\system32\DllHost.exe	00002174
    C:\WINDOWS\system32\SettingSyncHost.exe	0000231C
    C:\WINDOWS\system32\SnippingTool.exe	00003AE8
    C:\WINDOWS\system32\browser_broker.exe	0000408C
    C:\WINDOWS\system32\conhost.exe	000055C0
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00004AF0
    C:\Windows\System32\RuntimeBroker.exe	00003174
    C:\Windows\System32\smartscreen.exe	00005AB4
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00003730
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe	00001948
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe	00003088
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe	0000201C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00002054
    c:\windows\system32\sihost.exe	000009E0
    c:\windows\system32\svchost.exe	00003700
    c:\windows\system32\taskhostw.exe	000009CC
    (0)
    Last edited by Emerald_Swords; 10-10-2018 at 09:56 AM.

  6. #6
    Moderator Dynratygus's Avatar
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    Thank you for posting in the Final Fantasy XIV Technical Support Forums,

    I noticed that your graphics card drivers are a little out of date and newer patches are going to utilize newer driver versions.

    The other thing I would suggest is reinstalling the game as well as deleting locally saved content (My Documents > My Games > Final Fantasy XIV).

    I hope the above suggestion helps! Please keep us updated and hope to see you online!
    (0)

  7. #7
    Player
    Emerald_Swords's Avatar
    Join Date
    Jul 2016
    Location
    Gridania
    Posts
    80
    Character
    Jay Ichijou
    World
    Coeurl
    Main Class
    Dark Knight Lv 70
    The game has been re-downloaded. I had ensured that all leftover files were gone before re-installing.
    Graphic drivers are up to date.
    Game is now loading into the zone

    Thanks a bunch for your time and assistance, Dynratygus.
    (0)

  8. #8
    Moderator Einmimiria's Avatar
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    Thank you for the update Emerald_Swords.

    I'm glad you were able to get into the game. This thread will be moved to the 'Support Center Resolved' subforum as the issue has been resolved.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)