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  1. 09-25-2018 11:43 AM #1
    TioPlatoInAsura
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    Sep 2018
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    Character
    Tio Plato
    World
    Asura
    Main Class
    Arcanist Lv 70

    mog station i2501 error occurred when trying to buy optional item

    I have created a ticket in support centre (ticket number: 8764391).

    This i2501 error occurred last week, when I tried to buy optional items with crysta.
    I added crystal successfully before that error.
    I don't know why this happened. Now I even can't add play time to my account.

    Could anyone help me to solve this problem? Or the only thing I can do is to wait?
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  2. 09-26-2018 07:31 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Unfortunately, as this is not a technical issue, we are unable to render assistance via this channel of support. Please wait for the response from the support center and they can help you with the i2501 error.

    This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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