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  1. #1
    Player
    Zhuyan's Avatar
    Join Date
    Aug 2014
    Posts
    6
    Character
    Koro Dotharl
    World
    Balmung
    Main Class
    Dark Knight Lv 70

    Directx11 crashes since 4.4 launch

    My game gives off a bunch of directx errors whenever I try to log into my alts. My main is not affected with this issue and I can play it fine. But my alts are impossible to log into unless I switch to dx9.

    I am using the steam edition and I tried to disable it's overlay but it's still happening. I am not aware of any other overlay effects going on that might be causing this since I disabled as many of them as possible.

    I am receiving the following message:



    Any help would be appreciated. I was playing the game without compromises before the patch hit.

    EDIT: Tried to delete the ffxiv folder in My Games. No change in regard to my issue.
    (0)
    Last edited by Zhuyan; 09-21-2018 at 09:07 AM.

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    1,461
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    You don't have any issues with your main character in either DirectX 9 or DirectX 11 mode, correct? And your Alts are only affected in DirectX 11 mode, correct?

    Do you experience anything out of the ordinary while playing on your main character, like graphical glitches or slowdown?

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Zhuyan's Avatar
    Join Date
    Aug 2014
    Posts
    6
    Character
    Koro Dotharl
    World
    Balmung
    Main Class
    Dark Knight Lv 70
    You don't have any issues with your main character in either DirectX 9 or DirectX 11 mode, correct? And your Alts are only affected in DirectX 11 mode, correct?

    Correct. My main functions perfectly with both libraries. My alts however only login with dx9.

    Do you experience anything out of the ordinary while playing on your main character, like graphical glitches or slowdown?

    I have played for a few hours on my main just now and there were no issues or glitches. Even the steam overlay worked fine in all areas.

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Zhu\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.40
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16343.141MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18775.141MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.207GB SYSTEM_FREEDISC_SPACE 93.558GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 980
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4053.313 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8171.570 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1163
    SYSTEM_GRAPHICS_DRIVER_DATE 9/18/2018 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (2- Sennheiser 3D G4ME1)
    SYSTEM_SOUND_DEVICE_ID {06290E2E-AA83-475C-8162-A648A081F597}
    SYSTEM_SOUND_DEVICE_NAME cm11264.sys
    SYSTEM_SOUND_DRIVER_VERSION 8.00.0008.2158
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/29/2012 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {91582F08-E384-4118-810E-01C0270B3224}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8169
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/26/2017 00:00:00
    SYSTEM_SOUND P244W (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {9FFF1236-54AC-4C4F-AD4A-CEC127424E6A}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0005
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EABFA6A0-53A4-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Razer Naga Epic Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EABFF4C0-53A4-11E7-8006444553540000}
    SYSTEM_INPUT_NAME Razer Naga Epic Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EABFF4C0-53A4-11E7-8007444553540000}
    SYSTEM_INPUT_NAME Sennheiser 3D G4ME1
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAC01BD0-53A4-11E7-8008444553540000}
    SYSTEM_INPUT_NAME Razer Naga Epic Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAC01BD0-53A4-11E7-800A444553540000}
    SYSTEM_INPUT_NAME Razer Naga Epic Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EABFCDB0-53A4-11E7-8005444553540000}
    SYSTEM_INPUT_NAME Razer Nostromo
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {A1715BD0-E4D4-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Gaming KB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A171F810-E4D4-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Gaming KB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    Constant black screens that led to a big crash also huge fps drop after patch 4.4 - Google Chrome
    #general - Discord
    Friends List
    Task Manager


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Visual Studio Community 2017
    Adobe AIR
    Advanced Combat Tracker (remove only)
    MSI Afterburner 4.3.0
    Avast Internet Security
    Avast Driver Updater
    Balabolka
    Blizzard App
    Borderless Gaming
    CDisplayEx 1.10.29
    FF Logs Uploader
    Google Chrome
    MEGAsync
    NVIDIA Stereoscopic 3D Driver
    OBS Studio
    Overwatch
    qBittorrent 4.1.1
    Razer Chroma SDK Core Components
    Resident Evil Zero: HD Remaster
    RPG MAKER VX Ace RTP
    RivaTuner Statistics Server 6.5.0
    Steam
    The Elder Scrolls Online
    The Witcher 3: GotY Edition
    Unity
    Uplay
    VLC media player
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Avast Driver Updater
    Razer Synapse
    Tools for .Net 3.5
    Minecraft
    Samsung Magician
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
    univcredist
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    RPGツクール2000 ランタイムパッケージ
    ACT OverlayPlugin Bundle version 0.3.3.13.EZS.Enmity-1.7.0.1
    vs_communitymsires
    Saya no Uta - The Song of Saya version 1.0
    Microsoft .NET Framework 4.7.1 Targeting Pack
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
    vs_communitymsi
    Google Update Helper
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
    FF Logs Uploader
    vs_minshellmsires
    Microsoft Visual C++ 2005 Redistributable
    Sennheiser 3D G4ME1
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2005 Redistributable
    vs_FileTracker_Singleton
    Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
    Microsoft VC++ redistributables repacked.
    Microsoft Visual Studio Setup Configuration
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    vs_minshellinteropmsi
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Spybot - Search & Destroy
    vs_filehandler_amd64
    Software per periferiche con chipset Intel®
    Gtk# for .Net 2.12.26
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    OpenOffice 4.1.3
    vs_devenvmsi
    Launcher Prerequisites (x64)
    Microsoft Visual Studio 2017 Tools for Unity
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Adobe AIR
    Assistente aggiornamento Windows 10
    Microsoft Visual C++ 2015 RC Redistributable (x64) - 14.0.22816
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Asmedia USB Host Controller Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
    Microsoft .NET Framework 3.5 Targeting Pack (enu)
    vs_filehandler_x86
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    vs_minshellmsi
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    7-Zip 16.04 (x64)
    CCleaner
    CPUID CPU-Z 1.79.1
    DAEMON Tools Lite
    Greenshot 1.2.10.6
    IrfanView 4.44 (64-bit)
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Mozilla Firefox 60.0.1 (x64 en-US)
    Mozilla Maintenance Service
    Intel(R) Network Connections 22.2.4.0
    Speccy
    Tom Clancy's Rainbow Six Siege
    FINAL FANTASY XIV: A Realm Reborn
    STEINS;GATE
    Danganronpa 2: Goodbye Despair
    Divinity: Original Sin 2
    VA-11 Hall-A: Cyberpunk Bartender Action
    Mad Father
    Battlerite
    MONSTER HUNTER: WORLD
    DRAGON BALL FighterZ
    Doki Doki Literature Club
    The Awesome Adventures of Captain Spirit
    Intel® Trusted Connect Service Client
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Rapid Storage Technology
    RAPID Mode
    Intel(R) Optane Memory
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft VC++ redistributables repacked.
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual Studio Installer
    Divine Divinity
    Intel(R) Chipset Device Software
    Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    KB4022868
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 411.63
    NVIDIA Control Panel 411.63
    NVIDIA Graphics Driver 411.63
    NVIDIA 3D Vision Controller Driver 390.41
    NVIDIA Optimus Update 33.2.0.0
    NVIDIA PhysX System Software 9.18.0907
    DisplayDriverAnalyzer
    NVIDIA HD Audio Driver 1.3.37.5
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Update Core
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
    Intel(R) Network Connections 22.2.4.0
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
    Intel(R) ME UninstallLegacy
    Intel(R) Rapid Storage Technology
    Intel(R) Optane(TM) Memory


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000002FC
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002A48
    C:\Program Files (x86)\Samsung\RAPID\CacheFilter\SamsungRapidApp.exe 00001790
    C:\Program Files (x86)\Steam\Steam.exe 00002860
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002BA8
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000390
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001548
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 000025D8
    C:\Program Files\Greenshot\Greenshot.exe 00002768
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002F24
    C:\Program Files\Windows Defender\MSASCuiL.exe 000024E8
    C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00000F10
    C:\Users\Zhu\AppData\Local\Discord\app-0.0.301\Discord.exe 0000290C
    C:\WINDOWS\Explorer.EXE 00000E38
    C:\WINDOWS\System32\rundll32.exe 00000CA0
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001B38
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00000DA0
    C:\WINDOWS\system32\DllHost.exe 00001984
    C:\WINDOWS\system32\SettingSyncHost.exe 000023BC
    C:\WINDOWS\system32\svchost.exe 00000E6C
    C:\Windows\System32\RuntimeBroker.exe 0000170C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001E54
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000019C0
    C:\Windows\System\3DG4me.exe 0000203C
    c:\windows\system32\sihost.exe 00000D28
    c:\windows\system32\svchost.exe 00001F00
    c:\windows\system32\taskhostw.exe 00000FE4
    (0)

  4. #4
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    1,461
    Thank you for the update Zhuyan.

    My first thought is that you may want to try reinstalling the game if you have not already. There are a few things you can try before that if you don't want to do a full reinstall, however:

    Set compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7).

    Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

    You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  5. #5
    Player
    Zhuyan's Avatar
    Join Date
    Aug 2014
    Posts
    6
    Character
    Koro Dotharl
    World
    Balmung
    Main Class
    Dark Knight Lv 70
    Reinstalling the game fixed the issue for me! No more errors on any characters in dx11.

    Thank you!
    (0)

  6. #6
    Player
    Sky3zdalimit's Avatar
    Join Date
    Aug 2013
    Posts
    27
    Character
    Kuro Lunius
    World
    Cactuar
    Main Class
    Thaumaturge Lv 70
    Is there anything specific you did besides reinstalling the game? I tried this and I'm still getting directx crashes. Well, instead of crashing every 5mins like before it just prolonged it to 10-20mins. Now instantly crashing after instances.
    (0)

  7. #7
    Player
    Zhuyan's Avatar
    Join Date
    Aug 2014
    Posts
    6
    Character
    Koro Dotharl
    World
    Balmung
    Main Class
    Dark Knight Lv 70
    Nope I really just uninstalled and deleted the entire folder. Didn't had to remove the folder under My Games either. If the error you get is different than mine then the solution may also differ. I am guessing something in my install got corrupted and had to be replaced.

    SE should really develop a repair tool.
    (0)
    Last edited by Zhuyan; 09-23-2018 at 01:07 AM.

  8. #8
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    1,461
    Thank you for the update Zhuyan.

    This thread will be moved to the 'Support Center Resolved' subforum as the issue has been resolved.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)