After 18 Sep 2018 Update - Hang on shutdown

[WindyGamer]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 18 Sep 2018
Frequency: always
World name: Jenova
Character name: Haurchefant Fortempz
Retainer name: NA
NPC name: NA
Monster name:NA
Class/Level: ACN 20 something
Party or solo: solo
In-game time: 9am pdt
Area and coordinates: quarrymill / south shroud
Housing:
Steps:
1. log in and play
2. go to a safe town - where you get rested benefit
3. try to exit app

Result: screen goes dark and spinning cursor remains forever. Have to use windows to kill client.

Connection Specs
- Type of internet connection/provider: cable
- Modem maker/model number: na

■ PC Specs (Does a privacy warning come along with using your Config Display? Sure does report everything to the world. Sigh.... Seriously. Browser tabs matter?? )

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Darrell\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 7 1800X Eight-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0401
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32695.801MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37559.801MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.380GB SYSTEM_FREEDISC_SPACE 186.630GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2031.338GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.635GB SYSTEM_FREEDISC_SPACE 205.589GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.900 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_1cce6cb8fb27a94d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_1cce6cb8fb27a94d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_1cce6cb8fb27a94d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_1cce6cb8fb27a94d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9101
SYSTEM_GRAPHICS_DRIVER_DATE 2/22/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.900 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_1cce6cb8fb27a94d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_1cce6cb8fb27a94d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_1cce6cb8fb27a94d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_1cce6cb8fb27a94d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9101
SYSTEM_GRAPHICS_DRIVER_DATE 2/22/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C398EC65-107A-4252-B39B-3862AE7F9C3E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {364E4C00-C77D-4D57-9A47-2FE8BB9ACAA0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
SYSTEM_SOUND Speakers (Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {4CADB2A4-42B4-4A95-9D07-A5B7BC0D237E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_SOUND ASUS PB258 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8B8BC764-5675-49EC-8129-976CAA3F458A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_SOUND D32x-D1 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {90A07FA8-673A-4EDD-BBBD-7BF56FE9AE26}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9ECF0D50-C6B1-11E7-8001444553540000}
SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75BC8EF0-C6A3-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9ECF0D50-C6B1-11E7-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75BC8EF0-C6A3-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9ECF0D50-C6B1-11E7-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant system controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75BC8EF0-C6A3-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75BEFFF0-C6A3-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75BEFFF0-C6A3-11E7-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {75BEFFF0-C6A3-11E7-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
Final Fantaxy XIV Characters - Google Sheets - Mozilla Firefox
Settings
Task Manager
Microsoft Store
Microsoft Store
ScreenShots
Settings
• Fortnite player count 2018 | Statistic - Mozilla Firefox
MMO Players


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
CamStudio Lossless Codec v1.5
XtremeJade
DAZ Install Manager
Fraps (remove only)
Glyph
Haali Media Splitter
SmartSound Quicktracks 5
SmartSound Sonicfire Pro 6.0
SmartSound Common Data
IrfanView (remove only)
Mp3tag v2.57
NCSOFT Game Launcher
NVIDIA Stereoscopic 3D Driver
OpenAL
Steam
TeamViewer 13
The Elder Scrolls Online
VLC media player
Windows Media Encoder 9 Series
WinPcap 4.1.3
World of Warcraft
World of Warcraft Public Test
Corel VideoStudio Ultimate X10
CamStudio version 2.7
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
StickyPad
TERA
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Canvas 11.1
FINAL FANTASY XIV ONLINE
SmartSound Quicktracks 5
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AGEIA PhysX v7.09.13
XJD Vision version 622
SmartSound Sonicfire Pro 6.0
VideoStudio MyDVD
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
TERA
MyDVD Content Pack 1
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
QtScreenShotArchive version 1.5
TextPad 5
SmartSound Common Data
Aion
MyDVD Content Pack 2
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Unreal Tournament 3
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
aTube Catcher version 3.8
Windows 10 Update Assistant
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Setup
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Windows Media Encoder 9 Series
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
ICA
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
SynchQt version 1.1.0
7-Zip 16.04 (x64)
CPUID HWMonitor 1.35
FreeCAD 0.16 - A free open source CAD system
GIMP 2.8.22
MariaDB 10.3 (x64)
Mozilla Firefox 62.0 (x64 en-US)
Mozilla Maintenance Service
NoLimits 2 (remove only)
PerformanceTest v9.0
proDAD Adorage 3.0 (64bit)
proDAD Route 4.0 (64bit)
proDAD Script 4.0 (64bit)
proDAD Mercalli 2.0 (64bit)
proDAD Vitascene 2.0 (64bit)
Vulkan Run Time Libraries 1.0.65.1
Dauntless
Share64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Graffiti x64 Corel VideoStudio X10
KB4023057
MariaDB 10.3 (x64)
VSUltimate64
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Corel Update Manager
IPM_VS_Pro64
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
BCC Title Studio 10 for Corel VideoStudio X10
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
VSClassic64
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
LibreOffice 6.0.1.1
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Blender
NVIDIA Ansel
NVIDIA 3D Vision Driver 391.01
NVIDIA Control Panel 391.01
NVIDIA Graphics Driver 391.01
NVIDIA GeForce Experience 3.12.0.84
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.0.11.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.11.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.12.0.84
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Contents64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
VideoStudio MyDVD
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Oracle VM VirtualBox 5.2.18
DesignSpark Mechanical 2.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\FinalFantasy\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000118A4
C:\FinalFantasy\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000118BC
C:\Program Files (x86)\StickyPad\StickyPad.exe 00002C40
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 000023CC
C:\Program Files\Mozilla Firefox\firefox.exe 00009318
C:\Program Files\Windows Defender\MSASCuiL.exe 000028B8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 0000214C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18071.15310.1000_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001B34
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11808.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000009B0
C:\WINDOWS\Explorer.EXE 00000A9C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D94
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001704
C:\WINDOWS\system32\DllHost.exe 0000DBC4
C:\WINDOWS\system32\SettingSyncHost.exe 00002574
C:\WINDOWS\system32\backgroundTaskHost.exe 00011810
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00011D5C
C:\Windows\System32\RuntimeBroker.exe 0000F11C
C:\Windows\System32\SystemSettingsBroker.exe 00003AF4
C:\Windows\System32\smartscreen.exe 000111B4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E14
c:\windows\system32\sihost.exe 00001AA4
c:\windows\system32\svchost.exe 000027A4
c:\windows\system32\taskhostw.exe 00001B44

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: NA
Laptop Model Number:

Gamepad Manufacturer: NA
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Firefox latest
- Internet Explorer Version: never touch the stuff

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: NA

Model Number of the PlayStation®Vita You Are Using
- Model Number: NA

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

[Sonnokoth]

Hello WindyGamer,

Thank you for posting about the issue you are having regarding a hang on shutdown, based on the information provided, we were unable to successfully investigate you concern. If you are still having this issue, please submit a new thread with it, so we may further investigate this issue for you.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team