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  1. #1
    Player
    Payotz's Avatar
    Join Date
    Jul 2018
    Posts
    10
    Character
    Payotz Reading
    World
    Sargatanas
    Main Class
    Scholar Lv 70

    FF14 Freezes into crashes (No error messages. Just not responding)

    Hello! For background information, I have a MSI GE72VR laptop, and I have the graphical settings set to Standard(Laptop). I have a GTX 1060.

    Problem:

    I've been having freezes on and off during gameplay, especially during combat. The game will freeze. Said freeze will vary from a second to 3 seconds, then it will go back to normal for about 1-5 seconds, and then freeze where it will be Not Responding. Opening the launcher will result in UAC loading for a VERY long time, mostly resulting to freezing.

    To play again, I need to restart my machine where the likelihood of another freeze into crash is VERY high. There is a slight freeze when clicking "START" on the main menu, and then it will let me login. Once coming back, there's a 70% chance of it freezing again on the next combat encounter, or any future combat encounter.

    Again, restarting lets me launch the launcher again, where it will most likely not freeze again. If it does, a fourth restart will do it, and it might freeze later that day.

    This happens once or twice a day, but it mostly happens during combat, from a BLM casting Fire 4, a WHM spamming Holy, and SMN throwing out Akh Morns at the same time, or just me auto attacking a mob, it doesn't matter. It can either happen at the exact moment I start the pull, during the pull or 2-5 seconds after the pull.

    During the freeze, the music will play, and there are times when the sound effects will keep on playing or the sound effects will not play at all. Also the freeze can happen ANYTIME, it is just more frequent during combat.

    Games such as Destiny 2, Starcraft 2, Metro series, and Overwatch have no problems, so I don't think this is an issue of my machine being bad. I have not overclocked the video card, and also removed the factory OC since apparenty Blizzard games don't like Overclocking.

    Things I tried:

    Installed Nvidia driver (398.82)
    Installed Nvidia hotfix (398.98)
    Disabled every program, essentially a clean boot.
    Set power options to max for video card and laptop(this greatly reduced the crashes, but it is still there)
    Disabled Discord overlay
    Disabled Geforce Experience
    Uninstalled Geforce Experience
    Tried the Dx9 client(Dx9 has low framerates (30-40) for some reason, so I haven't played on this enough to test for a freeze into crash)
    Disable full screen optimization
    Run as admin

    System info:
    Code:
    
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\Payotz\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU	Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS	E179BIMS.10A
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	12164.117MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	15620.117MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 117.079GB    SYSTEM_FREEDISC_SPACE 19.318GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 913.871GB    SYSTEM_FREEDISC_SPACE 400.438GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	Intel(R) HD Graphics 530
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER	Intel Corporation
    SYSTEM_GRAPHICS_VRAM	6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	6082.059 MB
    SYSTEM_GRAPHICS_DAC	Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	22.20.0016.4836
    SYSTEM_GRAPHICS_DRIVER_DATE	10/16/2017 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1060
    SYSTEM_GRAPHICS_DEVICE	Unknown
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 1060
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	Unknown
    SYSTEM_GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	Unknown
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5618940dad3bd9ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5618940dad3bd9ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5618940dad3bd9ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5618940dad3bd9ce\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	24.21.0013.9898
    SYSTEM_GRAPHICS_DRIVER_DATE	8/8/2018 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    
    SYSTEM_GRAPHICS_PIXEL_SHADER	
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	
    SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{3F9D7156-5551-4CDB-8BCE-D8BBBB88ECD7}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8210
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	7/11/2017 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{DDA615B0-FA91-11E6-8001444553540000}
    SYSTEM_INPUT_NAME	SteelSeries Gaming Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 265  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{DDA663D0-FA91-11E6-8002444553540000}
    SYSTEM_INPUT_NAME	MSI EPF USB
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{2ED09F30-9D78-11E7-8001444553540000}
    SYSTEM_INPUT_NAME	SteelSeries Rival 300 Gaming Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{2ED46FC0-9D78-11E7-8002444553540000}
    SYSTEM_INPUT_NAME	SteelSeries Rival 300
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 265  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{2ED7F230-9D78-11E7-8003444553540000}
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    SYSTEM_INPUT	{DDA68AE0-FA91-11E6-8003444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{A320D100-FAAA-11E6-8002444553540000}
    SYSTEM_INPUT_NAME	Razer Lycosa
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{DDA6D900-FA91-11E6-8005444553540000}
    SYSTEM_INPUT_NAME	Radio Switch Device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    Technical Support - Post New Thread - Mozilla Firefox
    Task Manager
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
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    Android SDK Tools
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    MAGIX Content and Soundpools
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    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	0000110C
    C:\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00002E98
    C:\Program Files (x86)\MSI\Dragon Center\Dragon Center.exe	00002948
    C:\Program Files\Mozilla Firefox\firefox.exe	00002C4C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe	00002034
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18071.11811.0_x64__8wekyb3d8bbwe\Video.UI.exe	00002488
    C:\Program Files\pia_manager\nwjs\pia_nw.exe	000006F4
    C:\Program Files\pia_manager\openvpn.exe	000022BC
    C:\Program Files\pia_manager\pia_manager.exe	00002B74
    C:\Users\Payotz\AppData\Local\Temp\ocr3410.tmp\bin\rubyw.exe	00002920
    C:\Users\Payotz\AppData\Local\Temp\ocr8C03.tmp\bin\rubyw.exe	00001FCC
    C:\WINDOWS\Explorer.EXE	0000168C
    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igfxEM.exe	000017AC
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00001E48
    C:\WINDOWS\system32\DllHost.exe	000018FC
    C:\WINDOWS\system32\SearchFilterHost.exe	00002FC0
    C:\WINDOWS\system32\SettingSyncHost.exe	00002610
    C:\WINDOWS\system32\ctfmon.exe	00001500
    C:\WINDOWS\system32\taskmgr.exe	00002A94
    C:\Windows\System32\RuntimeBroker.exe	00002860
    C:\Windows\System32\smartscreen.exe	000018DC
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	000021E8
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00001F20
    c:\windows\system32\SynTPEnh.exe	000012B8
    c:\windows\system32\sihost.exe	00000D50
    c:\windows\system32\svchost.exe	00001AA4
    c:\windows\system32\taskhostw.exe	00001184
    I'm currently trying out other things in the meantime. I will update this thread with the results.

    EDIT: I managed to get an error message out of it just by waiting the freeze out and not interacting with it. [Direct X 11000002]
    Going to try compatiblity mode as suggested here: http://forum.square-enix.com/ffxiv/t...Error-11000002

    EDIT2: It does freeze, but the freeze is a lot shorter. Around .5- 1 second. This does still happen between 1-5 seconds. Restarting does fix it, and it looks like it does not happen again after the restart. Will continue investigating.

    EDIT3: It still happens even after the restart. The freeze duration grows longer and longer the more times it freezes. The delay between freezes does not change. Still frequently happens during combat.

    EDIT4: Moving the files from SDD -> HDD did not solve the problem. However, it looks like moving it to the HDD makes the game more stable. Also, lowering the volume seems to result in the game being stable. Still investigating.

    EDIT5: Muting the bgm in addition to the other things I've tried led to the most stable the game has ever gotten. This was before the 08/20/2018 hotfix. Will continue trying out bgm and non-bgm settings.
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    Last edited by Payotz; 08-22-2018 at 04:58 AM. Reason: More information

  2. #2
    Moderator Einmimiria's Avatar
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    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums. We apologize for the delay in our response.

    You haven't mentioned it, but have you checked if your laptop is overheating? Make sure that none of the vents are being covered up.

    You said that changing the power options reduced the crashes somewhat. Do you have the laptop plugged in at all times, or are you using the battery? Do you notice a difference between those power options?

    Go into the Nvidia Control Panel and select Mange 3D Settings, then Program Settings. Find Final Fantasy XIV and set the GPU to your GTX 1060 (not Auto). This should tell your laptop to use the Nvidia GPU exclusively for the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  3. #3
    Player
    Payotz's Avatar
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    Quote Originally Posted by Einmimiria View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums. We apologize for the delay in our response.

    You haven't mentioned it, but have you checked if your laptop is overheating? Make sure that none of the vents are being covered up.

    You said that changing the power options reduced the crashes somewhat. Do you have the laptop plugged in at all times, or are you using the battery? Do you notice a difference between those power options?

    Go into the Nvidia Control Panel and select Mange 3D Settings, then Program Settings. Find Final Fantasy XIV and set the GPU to your GTX 1060 (not Auto). This should tell your laptop to use the Nvidia GPU exclusively for the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    Hi Ein. Thanks for replying. The laptop is within the normal temp ranges indicated by the manufacturer, and it has the fans set to the "Cooler Boost" (which apparently is the max setting) alongside with a cooling pad.

    I will try the suggestion, and will update you after a day.
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  4. #4
    Moderator Ariellendera's Avatar
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    Quote Originally Posted by Payotz View Post
    Hi Ein. Thanks for replying. The laptop is within the normal temp ranges indicated by the manufacturer, and it has the fans set to the "Cooler Boost" (which apparently is the max setting) alongside with a cooling pad.

    I will try the suggestion, and will update you after a day.
    Please keep us updated on your issue, look forward to assisting you.

    Thank you for playing Final Fantasy XIV! Hope to see you online.
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  5. #5
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    Quote Originally Posted by Ariellendera View Post
    Please keep us updated on your issue, look forward to assisting you.

    Thank you for playing Final Fantasy XIV! Hope to see you online.
    So I did try the suggestion and it looked as if the game's stable as the crash did not happen when playing on the overlord (normal gameplay that doesn't involve duties, dungeons, trials etc..) I did however encounter the issue twice during a run of Sigmascape 2(Savage) in rapid succession(that is, relogging into the game had me run into the issue again). After the two freeze into crash, the issue does not happen again on the third run.

    This was with the BGM turned off. I do suspect that the BGM has something to do with how stable the game is, and so I will try testing with the BGM on and report the findings after a day.

    I will keep you posted.

    EDIT: So far no crashes when BGM is on, though I have not tested in any Savage raids. I have done all Duties, Ifrit Hard Trial and a few singular dungeon runs and I have not come across the issue.

    EDIT2: Ok, so I'm pretty sure the Rising Event is a decent sandbox for testing the issue. I have not gotten the issue. I think this issue is solved, but if it's not I can just open another thread.
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    Last edited by Payotz; 08-29-2018 at 05:22 AM.

  6. #6
    Moderator Ariellendera's Avatar
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    Great!

    Glad we could help! Please do not hesitate to create a new thread if you have any other issues. I will be moving this thread to "support center resolved"

    Thank you for playing Final Fantasy XIV! Hope to see you online.
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