Housing Reclamation in Error

[Anghri]

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Date & Time: 8/14/2018
Frequency: N/A
World name: Leviathan
Character name: Anghri Averyn
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: Ward 15, Plot 32
Steps:
1. Logged in roughly 15-20 days ago to check on personal house and have not been able to spend much time online for other reasons since
2. Logged in 8/14 to see that I no longer had personal house and the reclamation vendor had my 80% of funds and items


Connection Specs
- Type of internet connection/provider: N/A
- Modem maker/model number: N/A

■ PC Specs

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Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

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After researching a bit adding a bit more information:

-Billing cycle date is the 13th
-According to my logs I was doing crafting at my personal house 7/20-7/24 which is the last time I can verify I was there
-I believe I bought a vendor and know I replaced a retainer bell during that time, however cannot verify the vendor as those are not reclaimed
-Lot cost was 3m, only received 1.85m back from reclamation vendor (which is not 80%)

[Xeya]

Date & Time: 8/14/2018
Frequency: N/A
World name: Behemoth
Character name: Xeya Xey
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: Ward 1, Plot 3, Lavender Beds

Steps: Logged in on 8/4 to discover my house was gone. I log in frequently, and I also keep a log of what days I go into my house and FC house so I don't lose my house, and the last noted day was 7/10 (although I've gone in more recently, this was a day that was logged, still within the 45 day window). I also checked my email, no demolition email was sent, either. I am absolutely certain I also entered my house within the last 2 weeks prior to this incident. However, the reclamation vendor had the portion of my plot purchase fee, as well as all my furniture, saying that my house had been relinquished 5 days prior.

Connection Specs
ISP: Spectrum
Modem: TP Link TC-7620


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Not relevant to issue

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[Luna-M]

snip

Might be better make your own thread.