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  1. #1
    Player
    Nara_Aeril's Avatar
    Join Date
    Jul 2018
    Posts
    1
    Character
    Nara Aeril
    World
    Malboro
    Main Class
    Red Mage Lv 61

    Cannot log onto my main character. All other characters work fine. 90002

    Issue:
    I have not been able to log onto my main character since Sunday July 8. It has been over 5 days. My main character is Nara Aeril on Malboro. I last logged out normally in my house in Mist.

    When I try to log back in, I get error code 90002 whenever I try, and I get directed back to the title screen.

    I can log on other characters without any issue. I even created another character on the same server and can play without any issue. The 90002 only happens for my main character. The most recent maintenance did not address this issue.


    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time: July 8, 5:40am
    Frequency: Always
    World name: Malboro
    Character name: Nara Aeril
    Retainer name: None
    NPC name:None
    Monster name:None
    Class/Level: 61 RDM
    Party or solo: Solo
    In-game time: July 8, 5:40am (GST+8)
    Area and coordinates: In Mist ward 8, in my private house
    Housing: Mist ward 8 plot 12
    Steps:
    1. Logged out normally on July 8, 5:40am (GST +8)
    2. Cannot log in ever since
    3.
    *Add more steps if necessary
    Steps I have tried:
    (1) Restart my internet.
    (2) Plug Ethernet cable directly into the wall.
    (3) Restart the computer
    (4) Restart the game.
    (5) Wipe game configuration and restart the game.
    (6) Uninstall, delete "my game" under my documents, and reinstall the game on a different drive.
    (7) I also followed the step-by-step advice on SE forum regarding updating Internet Explorer and changing the settings.
    (8) Contact GM - they cannot help me and told me to go to service center.
    (9) Contact Service Center - they cannot help me and told me to come here.
    (10) [July 13 1:36pm (GST+8) update] I just tried to log in on another computer with a newly installed game. Cannot log in. Same error 90002.


    Connection Specs
    - Type of internet connection/provider: Not sure. I get it from the building.
    - Modem maker/model number: Asus AC86U

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information -=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz (8 CPUs), ~2.1GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 388.1932.769
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16308.941MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18740.941MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.622GB SYSTEM_FREEDISC_SPACE 274.218GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 3692.738GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8154.471 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 3240 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\64jp4840.inf_amd64_3474a6084c8b7794\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp4840.inf_amd64_3474a6084c8b7794\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp4840.inf_amd64_3474a6084c8b7794\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp4840.inf_amd64_3474a6084c8b7794\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4840
    SYSTEM_GRAPHICS_DRIVER_DATE 10/20/2017 08:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8154.471 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\64jp4840.inf_amd64_3474a6084c8b7794\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp4840.inf_amd64_3474a6084c8b7794\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp4840.inf_amd64_3474a6084c8b7794\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp4840.inf_amd64_3474a6084c8b7794\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4840
    SYSTEM_GRAPHICS_DRIVER_DATE 10/20/2017 08:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 14208 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_17067bc91508f6a8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_17067bc91508f6a8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_17067bc91508f6a8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_17067bc91508f6a8\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
    SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2018 08:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek High Definition Audio(SST))
    SYSTEM_SOUND_DEVICE_ID {AED64FD3-FE5E-412C-BAD9-D1182EFBAD1A}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8242
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/1/2017 00:00:00
    SYSTEM_SOUND Acer KG271 B (Intel(R) Display Audio)
    SYSTEM_SOUND_DEVICE_ID {E53E3E26-7AE0-4121-A2EB-E53DE4EAF40D}
    SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.22.0001.0102
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/17/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64E8FD60-320B-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64E8FD60-320B-11E8-8003444553540000}
    SYSTEM_INPUT_NAME Surface Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64EB6E60-320B-11E8-8006444553540000}
    SYSTEM_INPUT_NAME Surface Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64EDB850-320B-11E8-8007444553540000}
    SYSTEM_INPUT_NAME Surface Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64EDB850-320B-11E8-8008444553540000}
    SYSTEM_INPUT_NAME Surface Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64EDB850-320B-11E8-800A444553540000}
    SYSTEM_INPUT_NAME Virtual HID Framework (VHF) HID device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F02950-320B-11E8-800D444553540000}
    SYSTEM_INPUT_NAME Surface Tcon Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F02950-320B-11E8-800F444553540000}
    SYSTEM_INPUT_NAME GPIO Button Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F02950-320B-11E8-8012444553540000}
    SYSTEM_INPUT_NAME GPIO Button Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F29A50-320B-11E8-8014444553540000}
    SYSTEM_INPUT_NAME Converted Portable Device Control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F29A50-320B-11E8-8015444553540000}
    SYSTEM_INPUT_NAME Surface Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F29A50-320B-11E8-8017444553540000}
    SYSTEM_INPUT_NAME Converted Portable Device Control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F29A50-320B-11E8-8019444553540000}
    SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F4E440-320B-11E8-801A444553540000}
    SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F4E440-320B-11E8-801C444553540000}
    SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F4E440-320B-11E8-801D444553540000}
    SYSTEM_INPUT_NAME Surface Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F4E440-320B-11E8-801E444553540000}
    SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F4E440-320B-11E8-801F444553540000}
    SYSTEM_INPUT_NAME Surface Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {64F4E440-320B-11E8-8020444553540000}
    SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 7 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7517B8E0-320E-11E8-8022444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {75182E10-320E-11E8-8023444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {751791D0-320E-11E8-8021444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {75193F80-320E-11E8-8024444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7519B4B0-320E-11E8-8025444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {751A50F0-320E-11E8-8026444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


    Laptop Model Name: Surface Book 2
    Laptop Model Number: Surface Book 2 15 inch

    Gamepad Manufacturer: n/a
    Gamepad Model Name: n/a
    Gamepad Part Number: n/a

    Browser Information
    - Name and version of the browser currently in-use: Chrome Version 67.0.3396.99 (Official Build) (64-bit)
    - Internet Explorer Version: 11.165.17134.0


    Information About the Peripherals You Are Using
    -Type: Logitech M360 keyboard; Logitech MX Anywhere 2S mouse
    (0)
    Last edited by Nara_Aeril; 07-13-2018 at 02:37 PM.