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  1. #1
    Player
    Crystallin's Avatar
    Join Date
    Feb 2015
    Location
    Ul'dah
    Posts
    24
    Character
    Crystallin Silvante
    World
    Hyperion
    Main Class
    Astrologian Lv 70

    Fatal Directx Error (11000002)

    Hello there. Once again this issue plagues me. Tonight I experienced this fatal error 25 times in the span of 20 minutes. Often times I would log in...take about two steps...then crash. Not sure what has caused this to happen so badly tonight as nothing on my computer has changed. Yesterday I ran the game fine for well over 12 hours with it only happening once (in Potd). But today in Gridania, it simply would not stop. I was lucky to get to my retainers and redo their ventures before it crashed for the final time I was going to put up with it.

    This will be the 4th post I've made on this and I hope to get more than canned responses and copy paste suggestions.

    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\vanni\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU	AMD Ryzen 5 1600 Six-Core Processor             (12 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 12  SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS	P4.50
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	16316.848MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	23484.848MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 223.018GB    SYSTEM_FREEDISC_SPACE 158.420GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.387GB    SYSTEM_FREEDISC_SPACE 230.704GB
    SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 111.788GB    SYSTEM_FREEDISC_SPACE 42.290GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8158.424 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	3840 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	24.21.0013.9836
    SYSTEM_GRAPHICS_DRIVER_DATE	6/23/2018 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	Speakers (DFX Audio Enhancer)
    SYSTEM_SOUND_DEVICE_ID	{A5FFC177-6030-4592-93D7-F7AD5786E136}
    SYSTEM_SOUND_DEVICE_NAME	dfx12x64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	8/30/2015 00:00:00
    SYSTEM_SOUND	SE42UMS (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{12E4658F-BEBB-4D04-A5A2-8129127CBB52}
    SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION	1.03.0037.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	4/3/2018 00:00:00
    SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{CF16463B-F7E1-4D09-A6C1-8E4A4B6052F7}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8264
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	10/3/2017 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{F50A76F0-7B1A-11E8-8001444553540000}
    SYSTEM_INPUT_NAME	USB Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 897  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{F50BFD90-7B1A-11E8-8002444553540000}
    SYSTEM_INPUT_NAME	HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{F50E2070-7B1A-11E8-8004444553540000}
    SYSTEM_INPUT_NAME	USB Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{F50F0AD0-7B1A-11E8-8005444553540000}
    SYSTEM_INPUT_NAME	USB Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    Technical Support - Mozilla Firefox
    Settings
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Settings
    Microsoft Store
    Microsoft Store
    DirectX Diagnostic Tool
    Discord
    Twitch
    GvLedService
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Adobe Flash Player 30 NPAPI
    AORUS ENGINE
    Battle.net
    BlueStacks App Player
    FxSound Enhancer
    Diablo III
    Heroes of the Storm
    Nox APP Player
    qBittorrent 4.1.1
    Far Cry 5
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    Free Alarm Clock
    VC80CRTRedist - 8.0.50727.6195
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    DivX Setup
    Mozilla Firefox 61.0.1 (x64 en-US)
    Mozilla Maintenance Service
    Portal Knights
    VLC media player
    WinRAR 5.60 (64-bit)
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
    TortoiseSVN 1.10.0.28176 (64 bit)
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Control Panel 398.36
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Program Files (x86)\DFX\Universal\Apps\DfxSharedApp32.exe	00002484
    C:\Program Files (x86)\DFX\Universal\Apps\DfxSharedApp64.exe	0000248C
    C:\Program Files (x86)\DFX\dfx.exe	00002394
    C:\Program Files (x86)\FreeAlarmClock\FreeAlarmClock.exe	00002208
    C:\Program Files\Mozilla Firefox\firefox.exe	00002258
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe	00001DB4
    C:\Program Files\TortoiseSVN\bin\TSVNCache.exe	00001548
    C:\Program Files\Windows Defender\MSASCuiL.exe	00001CFC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe	00001324
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00002E64
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11805.1001.42.0_x64__8wekyb3d8bbwe\WinStore.App.exe	000026F4
    C:\Users\vanni\AppData\Local\Discord\app-0.0.301\Discord.exe	00002100
    C:\Users\vanni\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00001DEC
    C:\Users\vanni\AppData\Roaming\Spotify\SpotifyWebHelper.exe	00001C78
    C:\WINDOWS\Explorer.EXE	00001308
    C:\WINDOWS\system32\ApplicationFrameHost.exe	00001508
    C:\WINDOWS\system32\DllHost.exe	00001844
    C:\WINDOWS\system32\SettingSyncHost.exe	0000190C
    C:\WINDOWS\system32\browser_broker.exe	00000FF8
    C:\Windows.old\Users\vanni\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe	000026EC
    C:\Windows.old\Users\vanni\AppData\Roaming\Twitch\Bin\Twitch.exe	00002440
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00000CC4
    C:\Windows\System32\RuntimeBroker.exe	00001E78
    C:\Windows\System32\TiltWheelMouse.exe	00001D9C
    C:\Windows\System32\dxdiag.exe	000009C4
    C:\Windows\System32\smartscreen.exe	00002E40
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe	00002DE0
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe	00002C3C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00001528
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00001440
    D:\Downloads\DS4Windows\DS4Windows.exe	0000239C
    D:\Program Files (x86)\Steam\Steam.exe	00001C08
    D:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe	000003F0
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	0000067C
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00002F08
    c:\windows\system32\sihost.exe	00001134
    c:\windows\system32\svchost.exe	00001CD8
    c:\windows\system32\taskhostw.exe	00001274
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Since we do not have access to the PC you are using and the only information we can use is from your System Report, we use suggestions based on what can be done on any PC. However, we do try to individualize them so we can better assist you. It may seem that we are reusing the same 'copy paste suggestions', but this is because we have seen it fix the issue you are describing before. It is impossible to know what will and will not work until we try them.

    You did not respond to the previous thread you made so I'm not sure if you have tried them already.

    -Make sure Windows is completely up to date (this includes any recommended or optional updates, this can be found in the 'Check for Updates' option on Windows 10).
    -Try reverting your graphics drivers to a version that you remember did not cause this error when installed.

    If the above does not resolve the issue, I'd suggest submitting a bug report in the following forum: http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs

    Make sure to follow the template as outlined in the sticky thread.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Hello everyone,

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)