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  1. #1
    Player
    Temperjoke's Avatar
    Join Date
    Jul 2018
    Posts
    2
    Character
    Alys Hawke
    World
    Siren
    Main Class
    Black Mage Lv 70

    Unable to enter game

    Hello, this morning the game worked correctly, then I logged out. When it went to the main screen, which runs the cinematic, I received an error message: "An unexpected error has occurred. Exiting Final Fantasy XIV.(16a)"

    I have been unable to play the game since then. The game starts, I can enter my login information, and hit play. It opens into the larger window, starts loading the warning, then I get the same error message. Occasionally the message is in japanese, however it has the same 16a tag.

    I have re-installed and made sure the game was up-to-date, with the same result.


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Jerry\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS GL552VW.213
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16282.535MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18714.535MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 371.848GB SYSTEM_FREEDISC_SPACE 235.411GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 558.907GB SYSTEM_FREEDISC_SPACE 468.963GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 530
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8141.268 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.20.0016.4550
    SYSTEM_GRAPHICS_DRIVER_DATE 11/10/2016 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 10160 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dac0245a363caab4\nvwgf2umx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7254
    SYSTEM_GRAPHICS_DRIVER_DATE 8/10/2016 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Conexant SmartAudio HD)
    SYSTEM_SOUND_DEVICE_ID {526E8DED-B369-4622-8671-C1DC383CD93B}
    SYSTEM_SOUND_DEVICE_NAME CHDRT64.sys
    SYSTEM_SOUND_DRIVER_VERSION 8.66.0030.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/12/2016 00:00:00
    SYSTEM_SOUND HP 27xi (Intel(R) Display Audio)
    SYSTEM_SOUND_DEVICE_ID {61699A63-9825-4529-82AB-08A84871F5E7}
    SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.22.0000.0096
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/5/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4DE9F4E0-1297-11E8-8001444553540000}
    SYSTEM_INPUT_NAME HP USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 19 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4DEA9120-1297-11E8-8002444553540000}
    SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4DEDC570-1297-11E8-8004444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4DEDEC80-1297-11E8-8005444553540000}
    SYSTEM_INPUT_NAME ASUS Wireless Radio Control
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4DEDEC80-1297-11E8-8006444553540000}
    SYSTEM_INPUT_NAME HP USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Google Chrome
    Photos
    Photos
    Windows Shell Experience Host


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    BitRaider Streaming Client
    GameFirst IV
    Google Chrome
    Norton Security
    Star Wars The Old Republic
    TurboTax 2017
    WebStorage
    ASUS Splendid Video Enhancement Technology
    XSplit Gamecaster
    Intel® PROSet/Wireless Software
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 171
    FINAL FANTASY XIV - A Realm Reborn
    GameFirst IV
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Star Wars: The Old Republic
    Java Auto Updater
    Intel® Security Assist
    AudioWizard
    Dropbox 25 GB
    Intel(R) WiDi Software Asset Manager
    Realtek Card Reader
    Google Update Helper
    Intel(R) Dynamic Platform and Thermal Framework
    TurboTax 2017 WinPerTaxSupport
    TurboTax 2017 winiper
    TurboTax 2017 wrapper
    TurboTax 2017 WinPerReleaseEngine
    Realtek Ethernet Controller Driver
    Device Setup
    WinFlash
    Microsoft Office
    Intel(R) Wireless Bluetooth(R)
    ASUS Device Activation
    ASUS USB Charger Plus
    ATK Package
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    TurboTax 2017 WinPerFedFormset
    ASUS Virtual Camera
    Intel(R) Processor Graphics
    ASUS Live Update
    Windows Driver Package - ASUS (AsusSGDrv) Mouse (08/06/2015 8.0.0.19)
    Conexant HD Audio
    Mozilla Firefox 61.0.1 (x64 en-US)
    Mozilla Maintenance Service
    WinRAR 5.50 (64-bit)
    Intel(R) Management Engine Components
    Intel(R) Serial IO
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Management Engine Components
    Intel(R) Chipset Device Software
    Intel® PROSet/Wireless WiFi Software
    PixelMaster Video HDR
    Intel® Trusted Connect Service Client
    Intel(R) Management Engine Components
    Intel(R) ME UninstallLegacy
    Intel(R) Serial IO
    NVIDIA Control Panel 372.54
    NVIDIA GeForce Experience 2.4.5.57
    NVIDIA Optimus Update 2.4.5.57
    NVIDIA PhysX System Software 9.15.0428
    NVIDIA Update 2.4.5.57
    NVIDIA LED Visualizer 1.0
    SHIELD Streaming
    NVIDIA GeForce Experience Service
    NVIDIA Install Application
    NVIDIA Network Service
    NVIDIA ShadowPlay 2.4.5.57
    SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 1.2.28
    Intel(R) WiDi
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) PRO/Wireless Driver


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00001994
    C:\Program Files (x86)\ASUS\WebStorage\2.2.2.524\AsusWSPanel.exe 00000190
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000A5C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002674
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 000022E0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000013F0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000280
    C:\Program Files\CONEXANT\cAudioFilterAgent\CAudioFilterAgent64.exe 00002024
    C:\Program Files\Conexant\SAII\SmartAudio.exe 00000C80
    C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 000021C8
    C:\Program Files\Windows Defender\MSASCuiL.exe 000007EC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002064
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000004A4
    C:\Users\Jerry\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000009CC
    C:\WINDOWS\Explorer.EXE 00001964
    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxEM.exe 00001C8C
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001970
    C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00001870
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00001BE0
    C:\WINDOWS\system32\SettingSyncHost.exe 0000218C
    C:\Windows\System32\RuntimeBroker.exe 000016A0
    C:\Windows\System32\smartscreen.exe 00000664
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A04
    c:\windows\system32\sihost.exe 00001864
    c:\windows\system32\svchost.exe 00001F7C
    c:\windows\system32\taskhostw.exe 00001A94
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    1,321
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Did anything change or update on your PC that coincides with this?

    When you reinstalled the game, did you delete the files in the My Documents folder (My Documents > My Games > Final Fantasy XIV)? If not, try deleting this folder then relaunching the game.

    Does the same error come up if you use DirectX 9 mode?

    What else have you tried to alleviate the error?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Temperjoke's Avatar
    Join Date
    Jul 2018
    Posts
    2
    Character
    Alys Hawke
    World
    Siren
    Main Class
    Black Mage Lv 70
    Quote Originally Posted by Einmimiria View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Did anything change or update on your PC that coincides with this?

    When you reinstalled the game, did you delete the files in the My Documents folder (My Documents > My Games > Final Fantasy XIV)? If not, try deleting this folder then relaunching the game.

    Does the same error come up if you use DirectX 9 mode?

    What else have you tried to alleviate the error?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    It first occurred when I logged out at approximately 11:30 am EST. There were updates run on my computer overnight, however they did not stop me from logging in around 9am this morning. In fact I had no signs of any sort of problem until I logged out.

    I did not delete the folder.

    Yes, when I turn off DirectX 11 it does the same thing.

    I have also attempted to reset the settings to default, with the same result.

    I deleted the folder, and it seems to have fixed the problem. Thank you.
    (0)

  4. #4
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    1,321
    Thank you for the update Temperjoke. Glad to hear you were able to fix the issue.

    This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)