Unable to Complete Level 70 SMN Quest Due to Game Crashing

[Velox]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 7/5/2018 9:44pm EDT
Frequency: 5 times
World name: Siren
Character name: Velo'a Nharoz
Monster name: FX1979
Class/Level: SMN/70
Party or solo: Solo
Steps:
1. Enter instance battle called "An Art for the Living"
2. Proceed in battle until the Summoning Node summons FX1979
3. Game crashes immediately after FX1979 becomes visible.
4. I've attempted to run this fight 5 times with various changes (different Egi summoned, different gear equipped, different time of day) and the game crashes at the exact same point every time when FX1979 is summoned

Connection Specs
- Type of internet connection/provider: Cable/Blue Ridge Communications
- Modem maker/model number: Hitron/model CGNM-2250

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS O1ZKT40A
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16331.590MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18763.590MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.886GB SYSTEM_FREEDISC_SPACE 83.083GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 554.767GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8115.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.795 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_fab4bf6109a29a2d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_fab4bf6109a29a2d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_fab4bf6109a29a2d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvle.inf_amd64_fab4bf6109a29a2d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8264
SYSTEM_GRAPHICS_DRIVER_DATE 6/17/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CCA875A5-82B9-4D3E-97C7-0B34279CEAE0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7824
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/17/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D41F88CA-313A-473A-809B-7221E7916ABF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7824
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/17/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE9D12F0-8AB5-11E7-8001444553540000}
SYSTEM_INPUT_NAME Lenovo Black Silk USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE9F35D0-8AB5-11E7-8002444553540000}
SYSTEM_INPUT_NAME Lenovo Black Silk USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 28 SYSTEM_GAMEPAD_FOV 0



-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Ranelegon]

Greetings, Velo'a Nharoz!

Thank you for your patience while your concern was being investigated, and we apologize for any inconvenience this has caused you. Unfortunately, after reviewing your concern, the development team was unable to verify the cause of the game crashes, so they recommended trying to reinstall the game client to see if it helps resolves the issue. If you continue to experience the same issue after reinstalling, please submit your report again, and we will make sure to escalate your report for further review. Thanks again for your patience and your understanding!

FINAL FANTASY XIV Support Team