Game is restarting my computer

[Keybladebandit]

I can log into the game for about two minutes before my screen starts flashing and then my computer restarts. I've updated my drivers with a clean install 5 times, tried turning off directX 11, even updated my power supply as it was a little weak for the video card I have, and no change. I'm not sure what else to do at this point. I can't play at all without my computer restarting itself. System info below if that helps.
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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\zidan\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8173.551MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10093.551MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.224GB SYSTEM_FREEDISC_SPACE 359.947GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 560 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4041.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4086.775 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.11021.1000
SYSTEM_GRAPHICS_DRIVER_DATE 6/6/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 560 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4041.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4086.775 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.11021.1000
SYSTEM_GRAPHICS_DRIVER_DATE 6/6/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B3046F1F-92F5-4037-B81C-DB6085EAC4F0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {747DDDEA-95CA-4E06-AED8-D92214B2DF57}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2018 00:00:00
SYSTEM_SOUND 1 - D39h-D0 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DFCC4ADC-E026-407A-BBA9-0B39A33D0DE9}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A656B9E0-7892-11E8-8001444553540000}
SYSTEM_INPUT_NAME Quickfire Pro Ultimate 6 key
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A656B9E0-7892-11E8-8003444553540000}
SYSTEM_INPUT_NAME Quickfire Pro Ultimate 6 key
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDDA7D90-78A9-11E8-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDDA7D90-78A9-11E8-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDDA7D90-78A9-11E8-8003444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Mozilla Firefox
@Gregorius-Parvus - Discord
CAM
Settings
Microsoft Store
Microsoft Store
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
foobar2000 v1.3.19
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
CAM
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
AMD Settings
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
CCleaner
MediBang Paint Pro 16.0 (64-bit)
Mozilla Firefox 61.0 (x64 en-US)
Mozilla Maintenance Service
Duck Game
Killer Instinct
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Wacom Tablet
Catalyst Control Center Next Localization KO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
Malwarebytes version 3.5.1.2522
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Catalyst Control Center Next Localization RU
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
AMD Settings - Branding
Catalyst Control Center Next Localization TR
AMD Radeon Settings
AMD Problem Report Wizard
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization ES
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization JA
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\Steam.exe 00001538
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002760
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001DF0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001DDC
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000027C8
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002510
C:\Program Files\Mozilla Firefox\firefox.exe 00001F50
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000024F0
C:\Program Files\Windows Defender\MSASCuiL.exe 00001648
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15913.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002948
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11805.1001.42.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000A74
C:\Users\zidan\AppData\Local\Amazon Music\Amazon Music Helper.exe 00002018
C:\Users\zidan\AppData\Local\Discord\app-0.0.301\Discord.exe 000007F0
C:\Users\zidan\AppData\Local\FluxSoftware\Flux\flux.exe 00002194
C:\Windows\Explorer.EXE 00001244
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001CF4
C:\Windows\System32\RuntimeBroker.exe 00002490
C:\Windows\System32\smartscreen.exe 00000FF4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002684
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D98
C:\Windows\system32\ApplicationFrameHost.exe 0000283C
C:\Windows\system32\SettingSyncHost.exe 00000C50
c:\windows\system32\sihost.exe 00000648
c:\windows\system32\svchost.exe 0000251C
c:\windows\system32\taskhostw.exe 00001B88

[Keybladebandit]

It seems to be tied to my dual monitor setup... The game works just fine with the secondary monitor unplugged. Why would this be, if I'm using a much better card than my older card that handled it just fine?

[Sythen]

Check your temps and power supply, if they are operating normally, then its possible the card has a ram issue

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I can't tell why disconnecting the second monitor would fix the issue but it may have to do with it the game using all of it's power on one monitor to run the game and then having more to do on the other monitor. I'm not sure why this would restart your PC and not just crash the game, however. Regardless, if you run into this issue again, please keep us updated.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!