Results 1 to 3 of 3
  1. #1
    Player
    Lunareia_Glademen's Avatar
    Join Date
    Mar 2016
    Location
    Ul'dah
    Posts
    1
    Character
    Lunareia Glademen
    World
    Malboro
    Main Class
    Machinist Lv 70

    Hello I have a problem with loggin in

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time:
    Frequency: every time I loggin into the game
    World name: Malboro
    Character name: Lunareia Glademen
    Class/Level: AST/70
    Party or solo: Solo
    Area and coordinates: The Prima Vista Tiring Room

    *Add more steps if necessary

    Connection Specs
    - Type of internet connection/provider: Xfinity/ DSL
    - Modem maker/model number:

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information -=-=-=-=-
    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS 4.6.5
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8082.203MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 16274.203MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.777GB SYSTEM_FREEDISC_SPACE 14.713GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.751GB SYSTEM_FREEDISC_SPACE 115.004GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 4000
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 32.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1760.000 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.4358
    SYSTEM_GRAPHICS_DRIVER_DATE 12/20/2015 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 670M
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 670M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5520 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_07f39a265f56cb54\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_07f39a265f56cb54\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_07f39a265f56cb54\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_07f39a265f56cb54\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9135
    SYSTEM_GRAPHICS_DRIVER_DATE 3/22/2018 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {A0B49CB8-4273-4D51-B124-D92ACC2107DB}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {A9C2A109-15A5-434B-9D59-4CDE720F2ED7}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EE691830-DCBE-11E5-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {19572440-FF74-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Blue Snowball
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


    Laptop Model Name: CLEVO
    Laptop Model Number: P150EM



    Browser Information
    - Name and version of the browser currently in-use: Google Chrome
    - Internet Explorer Version: 11

    ______________________________________________________________________

    every time I loggin the game will close and give me this error

    I have sent a ticket to Square about how to fix it and tried all the options. They did not work so they told me to post it here. I asked if they could move my character from out of the quest area so I could at the very least play. This also happens when I enter Huge raids and Eureka. Please help I would actually like to play seeing as I already wasted 90% of my sub for the month...
    (0)

  2. #2
    Player
    Namelia's Avatar
    Join Date
    Jun 2018
    Posts
    1
    Character
    N'amelia Alva
    World
    Mateus
    Main Class
    Black Mage Lv 70
    Date & Time: 5/26 - 5/31
    Frequency: Every attempt to login as my main character
    World name: Mateus
    Character name: N'amelia Alva
    Class/Level: BLM/70
    Party or solo: Solo
    Area and coordinates: The Ridorana Cataract

    *Add more steps if necessary

    Connection Specs
    - Type of internet connection/provider: Cable
    - Modem maker/model number: Zoom Cable Modem 3.0

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 06/07/13 09:46:11 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16328.070MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 32712.070MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 297.552GB SYSTEM_FREEDISC_SPACE 51.345GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 931.294GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti BOOST
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti BOOST
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1998.250 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8164.035 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9793
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2018 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti BOOST
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti BOOST
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1998.250 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8164.035 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f32bf428bbff8aa5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9793
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2018 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {88CF84C2-DB81-4F0C-9E11-519401C2E1E5}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {92892200-8FC8-11E5-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {928D67C0-8FC8-11E5-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Custom PC Desktop Build

    Browser Information
    - Name and version of the browser currently in-use: Mozilla Firefox 60.0.1
    - Internet Explorer Version: 11

    ______________________________________________________________________

    I have been having almost the same issue for the past week. I am able to login to the game and get to character select, but when I click on my character and get to the loading screen a similar error pops up and after I click OK the game crashes. Sometimes no error pop-up comes up and the game crashes immediately.

    https://drive.google.com/open?id=1Vz...uV7iOQkzz1NWkH

    Before posting here I opened a ticket with SE Support and they asked me to attempt lowering graphics settings, updating my graphics card driver, and reverting to Direct X 9 client. The issue persists with all of these attempted fixes.

    This issue started while I was trying to unlock the Ridorana Lighthouse (see my character location). I believe I was still on the Prima Vista when my game first crashed, possibly while loading into the Lighthouse zone.
    (0)

  3. #3
    Moderator Ranelegon's Avatar
    Join Date
    Dec 2013
    Posts
    39
    Salutations, Lunareia Glademen!

    Thank you for your patience while your concern was being investigated by the development team, and we apologize for any inconvenience this has caused you. Unfortunately, after investigating your concern, the issue could not be replicated. The development team has recommended that you try reinstalling the game to resolve your difficulties with logging into the game. If you continue to experience login issues after reinstalling the game, please submit a new report, and we will make sure to escalate your concern for further review. Thank you again for your patience and understanding!

    FINAL FANTASY XIV Support Team
    (0)