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  1. #1
    Player
    Lavsh's Avatar
    Join Date
    May 2018
    Posts
    1
    Character
    Selphir Kett
    World
    Siren
    Main Class
    Summoner Lv 70

    Cannot log into my character

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time: 20180523 at about 0130
    Frequency: Once (havent tried to recreate)
    World name: Siren
    Character name: Selphir Kett
    Class/Level: 70
    Party or solo: Solo
    In-game time:
    Area and coordinates: Shirogane
    Steps:
    1. Was checking retainers in a town
    2. Teleported to shirogane
    3. Loading screen took forever
    4. restarted game
    5. Stuck on loading screen with directx9 and crashes with no error on directx11

    I have tried reinstalling, updating drivers and other things, when i create another character i have no problems loading in or playing. It worked fine from about 2-3 months ago untill the most recent patch.

    Connection Specs
    - Type of internet connection/provider: Wireless AT&T
    - Modem maker/model number: AT&T

    ■ PC Specs


    -=-=-=-=- System Information -=-=-=-=-


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\cheun\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz (4 CPUs), ~2.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 3.5.2
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 12191.504MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18027.859MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 918.394GB SYSTEM_FREEDISC_SPACE 62.707GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.045GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 530
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 6095.750 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 6095.752 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_364f43f2a27f7bd7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_364f43f2a27f7bd7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_364f43f2a27f7bd7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_364f43f2a27f7bd7\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
    SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
    SYSTEM_SOUND_DEVICE_ID {77BA61F8-9026-4D8E-9FED-D0B48B0124B3}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8142
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/2/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C609D710-BB45-11E6-8001444553540000}
    SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    In-Game Bugs - Post New Thread
    Steam
    Documents
    Mail
    Doctoen - Chat
    Mumble -- 1.3.0~2729~g2126495~snapshot
    Telegram
    Settings
    Settings
    Origin
    Origin
    Origin
    Origin
    Origin
    Origin
    Inbox - Gmail ‎- Mail


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 27 NPAPI
    Adobe Flash Player 27 PPAPI
    Advanced Combat Tracker (remove only)
    Audacity 2.1.3
    Autodesk Desktop App
    Avast Free Antivirus
    Avast Secure Browser
    Blizzard App
    Battlelog Web Plugins
    BattlEye for OA Uninstall
    Dropbox
    HandBrake 1.0.7
    Dell Help & Support
    Dell Product Registration
    CyberLink Media Suite Essentials
    IrfanView 4.44 (32-bit)
    Katawa Shoujo
    LAV Filters 0.68.1
    MEGAsync
    Michiru Font Installer version 1
    MXMCLIENT
    NC Launcher
    NCSOFT Game Launcher
    Need for Speed Underground
    Nox APP Player
    OBS Studio
    OpenAL
    Origin
    Overwatch
    Princess Evangile
    PunkBuster Services
    Rockstar Games Social Club
    Steam
    Unity
    Uplay
    VLC media player
    WGLauncher 2.0.1.5
    World of Warcraft
    Dell Customer Connect
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Dropbox Update Helper
    PuTTY release 0.70
    Apple Software Update
    Minecraft
    A3Launcher version 0.1.5.5
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 144
    Qualcomm WLAN and Bluetooth Client Installation
    Microsoft VC++ redistributables repacked.
    CyberLink Power2Go 8
    FINAL FANTASY XIV - A Realm Reborn
    CyberLink Power Media Player 14
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Skype™ 7.40
    Hi-Rez Studios Authenticate and Update Service
    Microsoft Chart Controls for Microsoft .NET Framework 3.5
    Microsoft Games for Windows - LIVE Redistributable
    Java Auto Updater
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
    Realtek Card Reader
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    CyberLink PowerDirector 14
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
    Gyazo 3.3.2
    Microsoft Visual C++ 2005 Redistributable
    GOG Galaxy
    Microsoft Visual C++ 2005 Redistributable
    Dell Update - SupportAssist Update Plugin
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
    Microsoft Visual C++ 2005 Redistributable
    Dropbox 20 GB
    Dell SupportAssist Remediation
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Intel® Driver Update Utility
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
    Microsoft Visual C++ 2005 Redistributable
    Avast Update Helper
    Dell Digital Delivery
    Battlefield 4™
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    NVIDIA PhysX
    Gtk# for .Net 2.12.26
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    LOOT version 0.12.1
    . . .
    Launcher Prerequisites (x64)
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    CyberLink Media Suite 12
    Apple Application Support (32-bit)
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Dell Update
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    osu!
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Mumble 1.2.19
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Intel(R) Trusted Connect Services Client
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Nexus Mod Manager
    Autodesk Maya 2017
    Logitech Gaming Software 8.88
    Notepad++ (64-bit x64)
    OpenVPN 2.4.4-I601
    Dell SupportAssist
    Microsoft Office Professional 2016 - en-us
    Arma 3
    SpeedRunners
    Dark Messiah of Might & Magic Single Player
    Starbound
    Kerbal Space Program
    Insurgency
    Magicka 2
    Counter-Strike: Source
    Assetto Corsa
    Borderlands: The Pre-Sequel
    From The Depths
    WORLD END ECONOMiCA episode.01
    100% Orange Juice
    Tabletop Simulator
    fault - milestone one
    DiRT Rally
    Sakura Spirit
    eden*
    If My Heart Had Wings
    NEKOPARA Vol. 1
    Sakura Angels
    Princess Evangile
    fault - milestone two side:above
    The Fruit of Grisaia
    Without Within
    Hook
    LiEat
    Sakura Fantasy Chapter 1
    Sakura Beach
    Idol Magical Girl Chiru Chiru Michiru Part 1
    Idol Magical Girl Chiru Chiru Michiru Part 2
    Planetary Annihilation: TITANS
    Hyperdimension Neptunia U: Action Unleashed
    FINAL FANTASY XIV Online
    A Kiss For The Petals - Remembering How We Met
    Garry's Mod
    Sakura Swim Club
    NEKO-NIN exHeart
    Sakura Dungeon
    STEINS;GATE
    NEKOPARA Vol. 2
    Sakura Santa
    Carpe Diem
    Narcissu 10th Anniversary Anthology Project
    Momodora: Reverie Under the Moonlight
    Wallpaper Engine
    VA-11 Hall-A: Cyberpunk Bartender Action
    Day of Infamy
    S.T.A.L.K.E.R.: Shadow of Chernobyl
    Highway Blossoms
    The Melody of Grisaia
    Borderlands 2
    Streets of Rogue
    Sakura Shrine Girls
    LoveKami -Divinity Stage-
    Left 4 Dead 2
    Sakura Magical Girls
    NEKOPARA Vol. 3
    Grisaia Phantom Trigger Vol.1
    Guns of Icarus Alliance
    SoulWorker
    DEEP SPACE WAIFU: FLAT JUSTICE
    DEEP SPACE WAIFU
    Yume Nikki
    Tricolour Lovestory
    Saku Saku: Love Blooms with the Cherry Blossoms
    Doki Doki Literature Club
    The Elder Scrolls V: Skyrim
    Counter-Strike: Global Offensive
    NEKO-NIN exHeart +PLUS Nachi
    KARAKARA2
    NEKO-NIN exHeart +PLUS Saiha
    永遠消失的幻想鄉 ~ The Disappearing of Gensokyo
    TAP-Windows 9.21.2
    Vulkan Run Time Libraries 1.0.54.1
    Vulkan Run Time Libraries 1.0.61.0
    Vulkan Run Time Libraries 1.0.65.1
    WinRAR 5.40 (64-bit)
    . .
    Dell SupportAssistAgent
    Intel(R) Management Engine Components
    iTunes
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Dell SupportAssist Remediation
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729
    Maxx Audio Installer (x64)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel® RealSense™ SDK 2014 Runtime (x64): Core
    Intel(R) Rapid Storage Technology
    Blender
    Dell Help & Support
    Product Registration
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Bonjour
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual Studio Installer
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Autodesk Maya 2017
    Intel(R) Chipset Device Software
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Intel(R) Management Engine Driver
    Qualcomm Atheros Bluetooth Suite (64)
    Apple Mobile Device Support
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
    Dell Update - SupportAssist Update Plugin
    Apple Application Support (64-bit)
    Autodesk License Service (x64) - 4.1
    Mumble 1.3.0
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) Rapid Storage Technology
    Intel(R) ME UninstallLegacy
    Intel(R) Management Engine Components


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe 0000012C
    C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe 00002DB8
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe 00002444
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 0000343C
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001EE4
    C:\Program Files (x86)\Dell Update\DellUpTray.exe 00003BF8
    C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 0000266C
    C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 000027F0
    C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 0000108C
    C:\Program Files (x86)\Gyazo\GyStation.exe 0000183C
    C:\Program Files (x86)\Mumble\Versions\1.3.0~2729~g2126495~snapshot\mumble-g15-helper.exe 00003660
    C:\Program Files (x86)\Origin\Origin.exe 00002190
    C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 0000377C
    C:\Program Files (x86)\Steam\Steam.exe 00002120
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000042DC
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001C38
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000038FC
    C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\bin\webwallpaper32.exe 00003F18
    C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00001AE8
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002490
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001E80
    C:\Program Files\Logitech Gaming Software\LCore.exe 00002520
    C:\Program Files\OpenVPN\bin\openvpn-gui.exe 000023AC
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000025BC
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002334
    C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe 00002644
    C:\Program Files\Windows Defender\MSASCuiL.exe 000021E0
    C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.9328.1700.0_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00001D94
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001D60
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.17122.16211.1000_x64__8wekyb3d8bbwe\Video.UI.exe 00002210
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.9226.21755.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003B20
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.9226.21755.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001DF0
    C:\Program Files\iTunes\iTunesHelper.exe 000025FC
    C:\Users\cheun\AppData\Local\GameCenter\GameCenter.exe 000004A4
    C:\Users\cheun\AppData\Local\MEGAsync\MEGAsync.exe 000023C4
    C:\Users\cheun\AppData\Local\Vivaldi\Application\update_notifier.exe 00001DD4
    C:\Users\cheun\AppData\Local\Vivaldi\Application\vivaldi.exe 000033D0
    C:\Users\cheun\AppData\Roaming\BitTorrent\BitTorrent.exe 00001DE0
    C:\Users\cheun\AppData\Roaming\BitTorrent\updates\7.10.3_44359\bittorrentie.exe 00002288
    C:\Users\cheun\AppData\Roaming\ProxyGate\Cloud.exe 000026B8
    C:\Users\cheun\AppData\Roaming\ProxyGate\PGChk.exe 0000248C
    C:\Users\cheun\AppData\Roaming\Telegram Desktop\Telegram.exe 00001D78
    C:\WINDOWS\Explorer.EXE 0000091C
    C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_364f43f2a27f7bd7\igfxEM.exe 000012FC
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002588
    C:\WINDOWS\system32\DllHost.exe 00003B34
    C:\WINDOWS\system32\SettingSyncHost.exe 000032AC
    C:\WINDOWS\system32\conhost.exe 00001478
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000178C
    C:\Windows\System32\RuntimeBroker.exe 00002548
    C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00001014
    C:\Windows\System32\SystemSettingsBroker.exe 00001304
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001F20
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001CB0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000009C4
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A28
    c:\windows\system32\sihost.exe 00001218
    c:\windows\system32\svchost.exe 000024A8
    c:\windows\system32\taskhostw.exe 00001214

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    (0)

  2. #2
    Moderator Ranelegon's Avatar
    Join Date
    Dec 2013
    Posts
    53
    Salutations, Selphir Kett!

    Thank you for your patience while your concern was being investigated, and we apologize for any inconvenience this has caused you. After reviewing your concern, the development team determined that your environment/network/router is affecting the issue, so they recommend trying to remove your character config from your save. If you continue to experience the same issue after doing this, please resubmit your report, and we will make sure to escalate your report to the development team again for further review. Thanks again for your patience and understanding!

    FINAL FANTASY XIV Support Team
    (0)