game crashing

[alson]

i was playing the game fine on monday for 6 hrs straight (0300 to 0900 GMT) then when i came back from work start playing it on tuesday morning (0200 GMT)i keep getting instant crash every 3min or so ? with no pop up , then at somepoint it pop up

at first and i was in a dungeon , then i updated the nvida driver and stable for about 15min or so then got this crash

also i have no idea why the time and date of those crash are in march

[Ariellendera]

Hello alson Thank you for posting on the Final Fantasy XIV Technical Support Forums,


Can you elaborate on the kind of issue you are having?

Please provide:

- Platform (PC, PS4, Mac)

- Type of connection (wired or wireless)

- Other programs running while the game is playing (if any)

- Everything you have tried to resolve the issue

Hope to be of assistance.

[alson]

hi ariellendera

- Platform (PC)

- Type of connection (wired)

- Other programs running while the game is playing (chrome , steam , discord, corsair CUE ,sound blaster z series control panel )

- Everything you have tried to resolve the issue ( as of now updated the Nvidia software to 397.31 , disabled the in game overlay from nvida )

[Ariellendera]

alson Thank you for your response.

Please try these suggestions:

- Switch to DirectX 9 mode (select ‘Config’ from the launcher)

- Update/reinstall Graphics card drivers

- Perform a clean boot*

- Set compatibility mode to Windows 7/8**

- Make sure that any anti-virus software they have has the appropriate exceptions

- Install game on C drive (The same drive as the Operating System)

Hope to be of assistance.

[alson]

i switch to DX9 , played almost 7hrs didnt crash.

thank you

[Einmimiria]

Thank you for the update alson, that's good news.

This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.