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Thread: game crashing

  1. #1
    Player
    alson's Avatar
    Join Date
    Aug 2013
    Posts
    6
    Character
    Urusai Inu
    World
    Midgardsormr
    Main Class
    Gladiator Lv 63

    game crashing

    i was playing the game fine on monday for 6 hrs straight (0300 to 0900 GMT) then when i came back from work start playing it on tuesday morning (0200 GMT)i keep getting instant crash every 3min or so ? with no pop up , then at somepoint it pop up

    at first and i was in a dungeon , then i updated the nvida driver and stable for about 15min or so then got this crash

    also i have no idea why the time and date of those crash are in march
    (0)
    Last edited by alson; 05-09-2018 at 12:34 AM.

  2. #2
    Moderator Ariellendera's Avatar
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    Nov 2017
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    1,027
    Hello alson Thank you for posting on the Final Fantasy XIV Technical Support Forums,


    Can you elaborate on the kind of issue you are having?

    Please provide:

    - Platform (PC, PS4, Mac)

    - Type of connection (wired or wireless)

    - Other programs running while the game is playing (if any)

    - Everything you have tried to resolve the issue

    Hope to be of assistance.
    (0)

  3. #3
    Player
    alson's Avatar
    Join Date
    Aug 2013
    Posts
    6
    Character
    Urusai Inu
    World
    Midgardsormr
    Main Class
    Gladiator Lv 63
    hi ariellendera

    - Platform (PC)

    - Type of connection (wired)

    - Other programs running while the game is playing (chrome , steam , discord, corsair CUE ,sound blaster z series control panel )

    - Everything you have tried to resolve the issue ( as of now updated the Nvidia software to 397.31 , disabled the in game overlay from nvida )
    (0)

  4. #4
    Moderator Ariellendera's Avatar
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    Nov 2017
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    alson Thank you for your response.

    Please try these suggestions:

    - Switch to DirectX 9 mode (select ‘Config’ from the launcher)

    - Update/reinstall Graphics card drivers

    - Perform a clean boot*

    - Set compatibility mode to Windows 7/8**

    - Make sure that any anti-virus software they have has the appropriate exceptions

    - Install game on C drive (The same drive as the Operating System)

    Hope to be of assistance.
    (1)

  5. #5
    Player
    alson's Avatar
    Join Date
    Aug 2013
    Posts
    6
    Character
    Urusai Inu
    World
    Midgardsormr
    Main Class
    Gladiator Lv 63
    i switch to DX9 , played almost 7hrs didnt crash.

    thank you
    (0)

  6. #6
    Moderator Einmimiria's Avatar
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    Nov 2017
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    1,321
    Thank you for the update alson, that's good news.

    This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)