Didn't receive phial of Fantasia

[tyrras]

Date & Time: N/A
Frequency: N/A
World name: Adamantoise
Character name: Tyrras Valqar
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Dragoon 53
Party or solo: Solo
In-game time: N/A
Area and coordinates: N/A
Housing: N/A
Steps:
1. Bought FFXIV ARR + expansions
2. Completed main story quest "The Ultimate Weapon" (Completed it manually, did not use boost items)
3. Still haven't received Fantasia after several days

Connection Specs
- Type of internet connection/provider: Eastlink
- Modem maker/model number: Arris DG3270

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16335.160MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16735.160MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 918.293GB SYSTEM_FREEDISC_SPACE 144.186GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 11.113GB SYSTEM_FREEDISC_SPACE 1.352GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) R9 390 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B1)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8168.406 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.580 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0323831.inf_amd64_1212be4b9fe2386c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0323831.inf_amd64_1212be4b9fe2386c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0323831.inf_amd64_1212be4b9fe2386c\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0323831.inf_amd64_1212be4b9fe2386c\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15017.3010
SYSTEM_GRAPHICS_DRIVER_DATE 1/30/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- SteelSeries Siberia 350)
SYSTEM_SOUND_DEVICE_ID {10E6C2AC-1FD3-4F0C-A083-1A9A72B479DA}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/17/2016 00:00:00
SYSTEM_SOUND 6 - S22C350 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FE42C3B2-A587-42A9-B13D-C82A43AFE003}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E4ED0-CAA0-11E6-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Siberia 350
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {264266E0-9501-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {264266E0-9501-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Mholito]

You get the Fantasia directly in the quest rewards. It isn't sent to you in the mail.

[tyrras]

Please disregard this post. Support helped resolve my issue.