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  1. #1
    Player
    NikolasCalypso's Avatar
    Join Date
    Mar 2018
    Posts
    39
    Character
    Isha Niko
    World
    Adamantoise
    Main Class
    Reaper Lv 73

    No Rewards on Server XFer

    Getting pretty tired of the templates coming back from support, I've sent them 4 messages now.

    It's a pretty simple situation. Your server transfer page advertises rewards for moving to a preferred world, but I didn't receive any.

    This is FALSE ADVERTISING, which is ILLEGAL! So... fork over the rewards I paid for.
    (0)
    Perspective: The most powerful thing known to mankind.

  2. #2
    Player
    MistakeNot's Avatar
    Join Date
    Sep 2015
    Posts
    2,312
    Character
    Auriana Redsteele
    World
    Zodiark
    Main Class
    Paladin Lv 83
    Quote Originally Posted by NikolasCalypso View Post
    Getting pretty tired of the templates coming back from support, I've sent them 4 messages now.

    It's a pretty simple situation. Your server transfer page advertises rewards for moving to a preferred world, but I didn't receive any.

    This is FALSE ADVERTISING, which is ILLEGAL! So... fork over the rewards I paid for.
    They advertise rewards for moving from a Congested world to a Preferred world. There are no rewards advertised or given for moiving from any other kind of world to a Preferred world.
    Did you move from a Congested world? (At the moment, the only Congested world is Balmung.)
    (5)

  3. #3
    Player
    Kurando's Avatar
    Join Date
    Mar 2017
    Location
    Limsa Lominsa
    Posts
    2,192
    Character
    Leon Reddas
    World
    Masamune
    Main Class
    Scholar Lv 77
    Also it's free to transfer from a Congested world (currently Balmung) to a Preferred world, so you wouldn't of paid anything if that was the case.
    (1)

  4. #4
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    Quote Originally Posted by MistakeNot View Post
    Did you move from a Congested world? (At the moment, the only Congested world is Balmung.)
    No, I checked, he moved from Jenova to Midgardsormr, 10 days ago. Jenova wasn't a congested server at the time of transfer, so like you've said, no rewards are applicable.
    (0)

  5. #5
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    The above posters are correct, the rewards for moving to a preferred server are only granted if you move from a congested server to a preferred one. If you were on a standard server, then the rewards will not be granted unfortunately.

    This thread will be moved to the 'Closed Concerns' subforum as this issue is beyond the scope of this thread.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (1)