No Rewards on Server XFer

[NikolasCalypso]

Getting pretty tired of the templates coming back from support, I've sent them 4 messages now.

It's a pretty simple situation. Your server transfer page advertises rewards for moving to a preferred world, but I didn't receive any.

This is FALSE ADVERTISING, which is ILLEGAL! So... fork over the rewards I paid for.

[MistakeNot]

Getting pretty tired of the templates coming back from support, I've sent them 4 messages now.

It's a pretty simple situation. Your server transfer page advertises rewards for moving to a preferred world, but I didn't receive any.

This is FALSE ADVERTISING, which is ILLEGAL! So... fork over the rewards I paid for.

They advertise rewards for moving from a Congested world to a Preferred world. There are no rewards advertised or given for moiving from any other kind of world to a Preferred world.
Did you move from a Congested world? (At the moment, the only Congested world is Balmung.)

[Kurando]

Also it's free to transfer from a Congested world (currently Balmung) to a Preferred world, so you wouldn't of paid anything if that was the case.

[worldofneil]

Did you move from a Congested world? (At the moment, the only Congested world is Balmung.)

No, I checked, he moved from Jenova to Midgardsormr, 10 days ago. Jenova wasn't a congested server at the time of transfer, so like you've said, no rewards are applicable.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The above posters are correct, the rewards for moving to a preferred server are only granted if you move from a congested server to a preferred one. If you were on a standard server, then the rewards will not be granted unfortunately.

This thread will be moved to the 'Closed Concerns' subforum as this issue is beyond the scope of this thread.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.