Character stuck on "Now loading" screen

[AikawaYuriko]

Date & Time: 2018年2月12日午後2時
Frequency: Once
World name: Typhon
Character name: Aikawa Yuri
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: 70 Paladin
Party or solo: Party
In-game time: 午後2時
Area and coordinates: Quarrymill - Fringes Gyr Abania
Housing: N/A

Steps:

1. I died
2. Then I was teleported to the Fringes Gyr Abania
3. Character was stuck at the "now loading" Screen

■ PC Specs
-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE 日本語 (Regional Setting: 日本語)
SYSTEM_MEMORY 12179.105MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14035.105MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 908.178GB SYSTEM_FREEDISC_SPACE 459.245GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 5500
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6089.553 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2016 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers/Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DA180FFE-EFD4-4C77-98E5-4F16F39DEE38}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7818
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/10/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABCB6FF0-0773-11E8-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Browser Information
- Name and version of the browser currently in-use: Google Chrome
------------------------------------------------------

Information About the Peripherals You Are Using
-Type: mouse
-Maker: Logitech
-Model Number: G600

[Ranelegon]

Greetings, Aikawa Yuri!

Thank you for your patience while your concern about being stuck on the "Now Loading" screen was being looked into. Unfortunately, it seems that we will need to be provided more details about the situation. If you are still experiencing difficulties with logging into the game, please provide information about how much time passes on the "Now Loading" screen before finding that you are unable to proceed and whether or not you have tried to restart the game to resolve the matter. Once that information has been provided, we will make sure to send that information for you to the development team for further review. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team