Latency/Packet Loss Issues [Chaos Datacenter]

[Kiriko_Hattori]

date 21-2-2018 11.00am GMT+1

Pinging 195.82.50.9 with 32 bytes of data:

Ping statistics for 195.82.50.9
Packets: Sent = 100, Received = 99, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 21ms, Average = 18ms


Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 8 ms 7 ms 10 ms gv-rc0011-cr101-ae89-0.core.as9143.net [213.51.173.49]
4 11 ms 11 ms 10 ms asd-rc0001-cr101-bundle-ether106.aorta.net [84.116.194.73]
5 * * * Request timed out.
6 10 ms 26 ms 21 ms nl-srk03a-ri1-ae3-0.aorta.net [84.116.135.149]
7 * * * Request timed out.
8 17 ms 17 ms 17 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
9 29 ms 23 ms 23 ms 212.162.4.98
10 22 ms 22 ms 22 ms 195.82.60.29
11 18 ms 18 ms 18 ms 195.82.61.14
12 18 ms 25 ms 18 ms 195.82.50.234
13 18 ms 18 ms 18 ms 195.82.50.9

Location: Netherlands
ISP: Ziggo

My main problem are the small lag spikes that started happening after 4.15
It happens everyday, and are most annoying when raiding and crafting.
I'm playing on PS4 Pro.

[Ariellendera]

date 21-2-2018 11.00am GMT+1

Pinging 195.82.50.9 with 32 bytes of data:

Ping statistics for 195.82.50.9
Packets: Sent = 100, Received = 99, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 21ms, Average = 18ms


Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 8 ms 7 ms 10 ms gv-rc0011-cr101-ae89-0.core.as9143.net [213.51.173.49]
4 11 ms 11 ms 10 ms asd-rc0001-cr101-bundle-ether106.aorta.net [84.116.194.73]
5 * * * Request timed out.
6 10 ms 26 ms 21 ms nl-srk03a-ri1-ae3-0.aorta.net [84.116.135.149]
7 * * * Request timed out.
8 17 ms 17 ms 17 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
9 29 ms 23 ms 23 ms 212.162.4.98
10 22 ms 22 ms 22 ms 195.82.60.29
11 18 ms 18 ms 18 ms 195.82.61.14
12 18 ms 25 ms 18 ms 195.82.50.234
13 18 ms 18 ms 18 ms 195.82.50.9

Location: Netherlands
ISP: Ziggo

My main problem are the small lag spikes that started happening after 4.15
It happens everyday, and are most annoying when raiding and crafting.
I'm playing on PS4 Pro.

Thank you for providing the requested information, we will pass this along to our teams.

[Kusanagi7]

date 23/2/18 10:07pm

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 20.000 ms
3 * * *
4 62.254.42.242 10.000 ms 30.000 ms 20.000 ms
5 62.254.85.86 50.000 ms 30.000 ms 30.000 ms
6 213.248.84.25 30.000 ms 30.000 ms 30.000 ms
7 62.115.114.234 30.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 30.000 ms 40.000 ms
9 62.115.123.12 40.000 ms 40.000 ms 40.000 ms
10 62.115.121.5 50.000 ms 50.000 ms 40.000 ms
11 62.115.32.106 40.000 ms 50.000 ms 50.000 ms
12 195.82.61.14 40.000 ms 40.000 ms 50.000 ms
13 195.82.50.234 40.000 ms 40.000 ms 40.000 ms
14 195.82.50.9 30.000 ms 40.000 ms 40.000 ms
Traceroute complete.

isp: virgin media (uk)

platform ps4

the error 90002 that started 5 - 6 days ago is still present despite trying the troubleshooting steps.

[Einmimiria]

Thank you for the information. It will be forwarded to the appropriate department.

[Myaku]

1 <1 мс <1 мс <1 мс
2 <1 мс <1 мс 1 ms 172.16.16.12
3 <1 мс 1 ms 1 ms 10.142.255.20
4 1 ms 1 ms 1 ms broadband-77-37-252-116.moscow.rt.ru [77.37.252.
116]
5 <1 мс <1 мс <1 мс 92.50.194.28
6 44 ms 43 ms 43 ms 87.226.133.159
7 48 ms 40 ms 48 ms ffm-b1-link.telia.net [62.115.151.96]
8 51 ms 49 ms 49 ms kddi-ic-319844-ffm-b1.c.telia.net [62.115.32.106
]
9 43 ms 43 ms 44 ms 195.82.61.14
10 43 ms 43 ms 43 ms 195.82.50.234
11 43 ms 43 ms 43 ms 195.82.50.9

Rostelecom, Russian Federation.

Even the whole static has constant freezes during raid at the same time, although we live in different cities and have different ISPs.

[Kusanagi7]

dunno if it helps but the times i get error 90002 is when i teleport to places when the screen goes black saying the place name or when i finish a dungeon or 24 man content and the screen goes black with place name n bang error 90002 n yes im still getting it after a week now.

[Ariellendera]

dunno if it helps but the times i get error 90002 is when i teleport to places when the screen goes black saying the place name or when i finish a dungeon or 24 man content and the screen goes black with place name n bang error 90002 n yes im still getting it after a week now.

Thank you! I will pass this information along to the appropriate department.

[Lexie]

Same problem here so here is the tracert


Microsoft Windows [Version 10.0.16299.248]
(c) 2017 Microsoft Corporation. All rights reserved.

Tracing route to 195.82.50.44 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 9 ms 9 ms 96-34-77-213.static.unas.sc.charter.com [96.34.77.213]
4 10 ms 10 ms 10 ms dtr01frtnmo-bue-4.frtn.mo.charter.com [96.34.56.32]
5 12 ms 11 ms 13 ms dtr01hlbomo-bue-2.hlbo.mo.charter.com [96.34.50.230]
6 13 ms 11 ms 12 ms crr02olvemo-bue-40.olve.mo.charter.com [96.34.76.183]
7 18 ms 15 ms 15 ms bbr01olvemo-bue-70.olve.mo.charter.com [96.34.2.164]
8 * 689 ms 600 ms lag-126.ear1.Dallas1.Level3.net [4.71.220.253]
9 147 ms 144 ms 145 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
10 146 ms 144 ms 144 ms 212.162.4.98
11 152 ms 156 ms 146 ms 195.82.60.29
12 144 ms 144 ms 144 ms 195.82.61.14
13 148 ms 144 ms 146 ms 195.82.50.234
14 144 ms 153 ms 152 ms 195.82.50.44

Trace complete.

[Merxii]

I've been experiencing lag spikes aswell since 4.15
Would be great if SE could fix this.

[Ninja4ever]

Tracing route to 195.82.50.44:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 2 ms 1 ms 206.red-81-46-38.customer.static.ccgg.telefonica.net [81.46.38.206]
3 5 ms 4 ms 5 ms 165.red-81-46-44.customer.static.ccgg.telefonica.net [81.46.44.165]
4 * * * Tiempo de espera agotado para esta solicitud.
5 8 ms 6 ms 5 ms 50.red-80-58-81.staticip.rima-tde.net [80.58.81.50]
6 5 ms 5 ms 16 ms et-4-1-0-0-400-grtbcnes1.net.telefonicaglobalsolutions.com [94.142.103.201]
7 32 ms 32 ms 32 ms 94.142.127.159
8 38 ms 39 ms 37 ms 4.68.72.161
9 44 ms 43 ms 43 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
10 43 ms 43 ms 43 ms 212.162.4.98
11 57 ms 48 ms 48 ms 195.82.60.29
12 47 ms 47 ms 46 ms 195.82.61.14
13 47 ms 48 ms * 195.82.50.234
14 47 ms 47 ms 47 ms 195.82.50.44

ISP: Movistar, Spain

I've been experiencing lag spikes since the 4.15 Data Center maintenance. Also I would like to add that my entire group has been experiencing this issue and we're form different countries of EU, which means different ISP. I hope you fix it as soon as possible ...

If you want a visual proof I'll give you this link from YouTube: https://youtu.be/n6sh0ggit1Y?t=20

Finally I would like to provide this link to the support team from the official forum. Unfortunately it's not in the right section, but ... maybe helps: http://forum.square-enix.com/ffxiv/t...er-maintenance.