Latency/Packet Loss Issues [Chaos Datacenter]

[Faeon]

I noticed it also depends which weekday we have. On Thuesday it was worst. Yesterday it was ledd bad. Today I just barely noticed lags.

Ya last night in O7S when the missiles just stop, yes certain days/times or both and mainly in certain places (raids, daily experts and 24) I have noticed

[Kusanagi7]

9/3/18 1.05pm

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 62.254.42.242 20.000 ms 30.000 ms 20.000 ms
5 62.254.85.86 30.000 ms 30.000 ms 30.000 ms
6 213.248.84.25 30.000 ms 20.000 ms 40.000 ms
7 62.115.114.234 30.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 30.000 ms 30.000 ms
9 62.115.123.12 40.000 ms 40.000 ms 40.000 ms
10 62.115.121.5 30.000 ms 50.000 ms 60.000 ms
11 62.115.32.106 50.000 ms 40.000 ms 50.000 ms
12 195.82.61.14 40.000 ms 40.000 ms 40.000 ms
13 195.82.50.234 40.000 ms 40.000 ms 40.000 ms
14 195.82.50.9 40.000 ms 40.000 ms 40.000 ms
Traceroute complete.

playstation 4

ISP: Virgin media

im still getting error 90002's aswell

[Ariellendera]

9/3/18 1.05pm

traceroute to 195.82.50.9 (195.82.50.9), 30 hops max, 64 byte packets
1 * * *
2 82.13.126.17 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 62.254.42.242 20.000 ms 30.000 ms 20.000 ms
5 62.254.85.86 30.000 ms 30.000 ms 30.000 ms
6 213.248.84.25 30.000 ms 20.000 ms 40.000 ms
7 62.115.114.234 30.000 ms 30.000 ms 30.000 ms
8 62.115.134.92 30.000 ms 30.000 ms 30.000 ms
9 62.115.123.12 40.000 ms 40.000 ms 40.000 ms
10 62.115.121.5 30.000 ms 50.000 ms 60.000 ms
11 62.115.32.106 50.000 ms 40.000 ms 50.000 ms
12 195.82.61.14 40.000 ms 40.000 ms 40.000 ms
13 195.82.50.234 40.000 ms 40.000 ms 40.000 ms
14 195.82.50.9 40.000 ms 40.000 ms 40.000 ms
Traceroute complete.

playstation 4

ISP: Virgin media

im still getting error 90002's aswell

Thank you! I will be passing along your information to the appropriate department.

[Kusanagi7]

can i ask a serious question how many more times do i and others have to post these traceroutes before we see some change ive posted a few traceroutes now n got the same robot answer of passing it to the appropriate department/team ive been getting the lag since 4.15 and error 90002 for about 3 weeks now im seriously loosing the will to play anymore i cant play a session without getting error 90002 this being the only online game im getting these problems sorry but i dont believe you can fix this anymore and its sad that im just thinking about quiting now and ive been here since 2.0 launch.

[Sythen]

It is annoying, and i agree with everything you said.

As an engineer, it annoys me that its even taking this long to get any form of dialogue from either the NOC Team, or a Community Lead.

This isnt a hard problem to fix and there is ample evidence to show where the issue is stemming from.

BUT......

There are multiple companies involved that have to get on the same page to coordinate a fix, these Companies (Telia, KDDI & Telehouse) also need to run diagnostics In-House so they can put a fix in place.

But taking down a Link while servers are actively using it will cost them and their clients money, especially if its mission critical.

Im not white knighting SE, I'm just looking at it from both sides.

[Ariellendera]

It is annoying, and i agree with everything you said.

As an engineer, it annoys me that its even taking this long to get any form of dialogue from either the NOC Team, or a Community Lead.

This isnt a hard problem to fix and there is ample evidence to show where the issue is stemming from.

BUT......

There are multiple companies involved that have to get on the same page to coordinate a fix, these Companies (Telia, KDDI & Telehouse) also need to run diagnostics In-House so they can put a fix in place.

But taking down a Link while servers are actively using it will cost them and their clients money, especially if its mission critical.

Im not white knighting SE, I'm just looking at it from both sides.

Thank you for your input on this thread.

[abacab1973]

Where is your constructive input on this thread, Ariellendera? We need some form of positive statement that something is actively being done, rather than insincere platitudes.

I am not having a go at you personally, but when customers get continually ignored and receive bad service they tend to stop being customers. Loyalty only lasts for so long.

If you cannot comment at your level, then why isn't someone higher up communicating with us?

How long and how bad does a problem have to be before it is addressed?

How many people have to express their feelings of frustration, like Kusanagi7, before someone takes this seriously?

Come on - SE have been taking money from many of us for years. We deserve more honesty and respect than this.

[Kuroka]

Im not sure if hes sorry or funny... xD

[Ariellendera]

Im not sure if hes sorry or funny... xD

Thank you!

[Kusanagi7]

i can promise you im not laughing i dont find this funny