Collectors Edition Issue

[winged_immortal]

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Date & Time: 1/19/2018 at approximately 9:00am
Frequency: N/A
World name: Coeurl
Character name: Dricbi Fykis
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: 30 Glad/51 Bard
Party or solo: Solo
In-game time: Unsure
Area and coordinates:Unsure
Housing:
Steps:
1. I tried to collect my items from the collectors edition upgrade purchase
2. I received multiple errors along the lines of "There was an error collecting this item"
3. I ended up only receiving 4 or 5 of the total items I should have gotten from the upgrade

[Kukajoo]

Have you tried under the post moogle mail menu, clicking on the opened letters tab and re-clicking on the letters that gave you an error? the rewards should still be there ready to be claimed. For some reason claiming trying to claim a bunch of items in a row very quickly results in an error so when claiming multiple items you should give the system 2-3 seconds between each.

[winged_immortal]

Well taht worked. I'm an idiot apparently. Thank you