Summon retainer and lockup game bug

[dreamliner]

Hello,

When I attempt to summon my retainer in the masons row, in Uldah the game locks up. I can still type into the prompt but nothing else. No menu. No movement. No pad input. Guts. The only solution is to force the program to shutdown and start again.

I called the GM, notice told me to do bug report and post here...

This has happened 7 times so far. Is the ward too full or something?

Please assist.

[dreamliner]

Just now, tried summoning retainer again locked up game. Dammit!

[Baccanale]

Greetings, dreamliner!

Thank you for posting your concerns about your game freezing when you try to summon your retainer. In order to make sure that we have sufficient information for a thorough investigation , it would be a great help if you could provide the following details:



ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Version of Windows that you run the game on:


Also, please add any other pertinent details regarding your system set-up. Thanks again for your participation!

[dreamliner]

Here it is:

ISP: Telecom NZ
Type of Internet Connection: ADSL
Internet Connection Speed: 10Mbps
Date & Time: Just now 5 minutes ago
Frequency: Everytime I summon retainer inside masons row, doesn't happen on Tinkerers row...
Version of Windows that you run the game on:


NOTE: video cared is shared NVIDIA Quadro 1000M
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Service Pack 1 64bit (build 7601)
Processor Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS Default System BIOS
Language English (Regional Setting: English)
Physical Memory 8075.234MB
Virtual Memory 2047.875MB
Page File 16148.664MB
Storage C:\ Hard Disk Drive Total Disk Space 448.965GB Free Disk Space 395.588GB
Storage Q:\ Hard Disk Drive Total Disk Space 15.624GB Free Disk Space 6.578GB
DirectX Version DirectX 11
Graphic Device(s) Intel(R) HD Graphics Family
+Device \\.\DISPLAY1
+Chip Intel(R) HD Graphics Family
+Maker Intel Corporation
+Video Memory 64.000 MB
+Shared Video Memory 1632.000 MB
+DAC Type Internal
+Display Mode 1920 x 1080 (32 bit) (50Hz)
+Driver igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
+Driver Version 8.15.0010.2538
+Driver Date 26/09/2011 2:44:56 a.m.
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Conexant 20672 SmartAudio HD)
+Device ID {AED8D473-C168-477C-B23F-492FE5DE39D2}
+Device Name CHDRT64.sys
+Driver Version 8.32.0023.0002
+Driver Language English
+Driver Date 3/10/2011 3:46:40 p.m.
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 5 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {4FCE31D0-228A-11E1-8001444553540000}
+Name Twin USB Vibration Gamepad
+Notes Axis 4 Button 12 Field of View 1
Input Device(s) {4FD13F10-228A-11E1-8002444553540000}
+Name Twin USB Vibration Gamepad
+Notes Axis 4 Button 12 Field of View 1

Cheers

[Qeepel]

Hello!

I'll go ahead and submit your information for further testing. Any changes, news or updates regarding this matter will either be made directly to this post, or on the Lodestone site at http://lodestone.finalfantasyxiv.com/pl/index.html and official FFXIV forums. Thank you again!

SQUARE ENIX MODERATOR

[Qeepel]

Hello again dreamliner!

We have an update regarding your concern. Please try reinstalling the game, to see if that will resolve your issue. If this resolves the issue, or if you are still experiencing the same issue, please let us know so we can investigate further.

Thank you for your patience and understanding.

-SQUARE ENIX MODERATOR

[dreamliner]

Hello,

After chatting to a Rep online I tried the bug again and he gave me some advice to reinstall. Here's whats happened:

- Straight after update patch I managed to Summon a retainer in Masons ward no problem.

- Tested bug before reinstall with Rep on chat online 3 hours ago (approx). The error happened as I was chatting to Rep.

- Tested bug immediately before reinstall. Happened once more.

- Unistalled, Reinstalled. Downloaded 3GB worth of patches. Logged in. Tried summoning retainer in Masons row. Bug happened again.

GRRR

/furious

/item Bomb Arm Qeepel

RaAArAAAH

If there are too many retainers in one ward can this bug happen?

Cheers

[dreamliner]

Just now I tested summoning a retainer in a different ward. Works fine in Ironmongers ward. I think Masons ward gets overpopulated. The bug only happens to me in Masons ward.

[Skirata]

Hello dreamliner,

Thank you very much for trying what was suggested to you. I'll go ahead and update your report with this new information for you for the Development team. I do recommend keeping an eye Here and Here for any details regarding the development team's investigation. Thanks again and have a great day.