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  1. #1
    Player
    Nyatto's Avatar
    Join Date
    Jan 2018
    Posts
    4
    Character
    Towa Nyatto
    World
    Masamune
    Main Class
    White Mage Lv 70

    FFXIV keeps crashing (errors: dx11 & XAudio)

    Hello,

    I recently bought a new laptop and installed FFXIV (PC), but have been experiencing routine crashes with the following error message (https://imgur.com/a/xoC6e):

    An unexpected error has occured. Exiting FINAL FANTASY XIV.

    ffxiv_dx11.exe+1981800
    ffxiv_dx11.exe+285FCE
    [etc etc, more of the same ffxiv_dx11.exe errors]
    XAudio2_7.dll+34C29
    [...]


    MSInfo: https://pastebin.com/0J6fJ9cP
    DxDiag: https://pastebin.com/er3kaMj4

    I've disabled possible overlays (Discord, Xbox Game Bar & DVR) and tried reinstalling FFXIV but the game still crashes. Sometimes it crashes within seconds of entering the server, other times it lasts 20 minutes or so.

    Any help would be greatly appreciated, thank you!
    (0)

  2. #2
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    933
    Hello Nyatto, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Are you receiving any lowered frame rate?

    Has anything on your computer updated recently?

    What have you done to solve the issue up until this point? Are your graphics card drivers up to date? Additionally, have you tried lowering the resolution or graphics settings (even if your GPU can obviously handle it), does this have any effect, or does the frame rate remain constant regardless of what you choose?

    If none of this seems to have any affect, try turning off Direct X 11 mode and see if this adds any more stability to the game. Also, disable any programs in the background while you are playing the game (again, even if your computer should be able to handle it).

    If any of these solves your issue, please let us know so we can further assist others with the similar problems. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

    Thank you for playing Final Fantasy XIV! Hope to see you online.
    (0)

  3. #3
    Player
    Nyatto's Avatar
    Join Date
    Jan 2018
    Posts
    4
    Character
    Towa Nyatto
    World
    Masamune
    Main Class
    White Mage Lv 70
    Hello, thank you for the response!

    I was not experiencing any lowered frame rate, the game would run flawlessly then suddenly freeze and the error dialogue would pop up. It's a new laptop so I can't really compare it to a prior state, but I did update my NVIDIA graphics driver and Windows 10 OS to their latest updates. I closed Skype, Discord, Spotify, Steam, Chrome, which are all the background apps I usually leave open, and added the client to my antivirus' exception list just in case that was interfering with the game.

    I have not tried lowering the resolution or graphics settings while running Direct X 11 yet, but I did disable Direct X 11 mode and the game ran smoothly for a good 7 hours before it crashed once. Played another long session of 8 hours after and the game didn't crash at all. I'll try lowering the resolution and graphics settings with Direct X 11 on, but for now disabling it seems to work!
    (0)

  4. #4
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    933
    Hello Nyatto, Thank you for your reply!

    please keep us updated on your issue after you lower the resolution and graphic settings on DirectX 11.

    Thank you again.
    (0)

  5. #5
    Player
    DarkArvan's Avatar
    Join Date
    Aug 2013
    Posts
    114
    Character
    Flint Vega
    World
    Omega
    Main Class
    Red Mage Lv 70
    Sorry, i dont return to DX9 because the client has an issue with Audio and DX11. Please fix this, this issue is old. In all other games there are no problems to standard output with microsoft default drivers, only in ffxiv.

    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\Chris\OneDrive\Dokumente
    FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn	Language 2		Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (16299.rs3_release.170928-1534)
    SYSTEM_CPU	Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS	F10b
    SYSTEM_LANGUAGE	Deutsch (Gebietsschema: Deutsch)
    SYSTEM_MEMORY	16310.984MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	18742.984MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 476.386GB    SYSTEM_FREEDISC_SPACE 243.050GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 698.395GB    SYSTEM_FREEDISC_SPACE 331.170GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	8086.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8155.492 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	23.21.0013.8871
    SYSTEM_GRAPHICS_DRIVER_DATE	12/15/2017 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Englisch
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	8086.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8155.492 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	23.21.0013.8871
    SYSTEM_GRAPHICS_DRIVER_DATE	12/15/2017 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Englisch
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	Lautsprecher (High Definition Audio-Gerät)
    SYSTEM_SOUND_DEVICE_ID	{30479266-E1D0-4CC0-909C-68FC3FB86F6F}
    SYSTEM_SOUND_DEVICE_NAME	HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.02.16299.0015
    SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
    SYSTEM_SOUND_DRIVER_DATE	9/28/2017 00:00:00
    SYSTEM_SOUND	Lautsprecher (Steam Streaming Speakers)
    SYSTEM_SOUND_DEVICE_ID	{A1C17D60-4E01-44CB-B957-C0C642A4E7BD}
    SYSTEM_SOUND_DEVICE_NAME	SteamStreamingSpeakers.sys
    SYSTEM_SOUND_DRIVER_VERSION	
    SYSTEM_SOUND_DRIVER_LANGUAGE	
    SYSTEM_SOUND_DRIVER_DATE	7/20/2017 00:00:00
    SYSTEM_SOUND	Lautsprecher (Steam Streaming Microphone)
    SYSTEM_SOUND_DEVICE_ID	{BAEE0914-7734-4A5A-BD32-7CF937A9BEFB}
    SYSTEM_SOUND_DEVICE_NAME	SteamStreamingMicrophone.sys
    SYSTEM_SOUND_DRIVER_VERSION	
    SYSTEM_SOUND_DRIVER_LANGUAGE	
    SYSTEM_SOUND_DRIVER_DATE	7/28/2017 00:00:00
    SYSTEM_SOUND	Headset (Logitech G430 Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID	{C997C129-6630-47EA-9778-E6A0CD2E5B7B}
    SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.02.16299.0015
    SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
    SYSTEM_SOUND_DRIVER_DATE	9/28/2017 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Maus
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Tastatur
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B3C71260-999E-11E7-8001444553540000}
    SYSTEM_INPUT_NAME	Corsair Gaming K70 RGB RAPIDFIRE Keyboard 
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B3C76080-999E-11E7-8002444553540000}
    SYSTEM_INPUT_NAME	Logitech G430 Gaming Headset
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B3C78790-999E-11E7-8003444553540000}
    SYSTEM_INPUT_NAME	ROCCAT Kone XTD Optical
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B3C7D5B0-999E-11E7-8004444553540000}
    SYSTEM_INPUT_NAME	ROCCAT Kone XTD Optical
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B3C7FCC0-999E-11E7-8005444553540000}
    SYSTEM_INPUT_NAME	Corsair Gaming K70 RGB RAPIDFIRE Keyboard 
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B3C823D0-999E-11E7-8006444553540000}
    SYSTEM_INPUT_NAME	ROCCAT Kone XTD Optical
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B3C84AE0-999E-11E7-8007444553540000}
    SYSTEM_INPUT_NAME	Corsair Gaming K70 RGB RAPIDFIRE Keyboard 
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B3C871F0-999E-11E7-8008444553540000}
    SYSTEM_INPUT_NAME	Corsair Gaming K70 RGB RAPIDFIRE Keyboard 
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{4C539460-99AC-11E7-8002444553540000}
    SYSTEM_INPUT_NAME	Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    Corsair Utility Engine
    Corsair Utility Engine
    Corsair Utility Engine
    Corsair Utility Engine
    Corsair Utility Engine
    FFXIV keeps crashing (errors: dx11 & XAudio) - Google Chrome
    #textytext - Discord
    NVIDIA GeForce Overlay
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    The Witcher 3 - Wild Hunt
    Adobe AIR
    Adobe Flash Player 28 NPAPI
    Adobe Shockwave Player 12.3
    Audacity 2.2.1
    Audacity 2.1.3
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    FireStorm version 2.0.0.026
    The Witcher 3: Wild Hunt - Free DLC program (16 DLC)
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    NVIDIA Stereoscopic 3D Driver
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    Uplay
    Assassin's Creed Origins
    Tom Clancy's The Division
    Unreal Tournament 2004
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    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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    Mirror's Edge™ Catalyst
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    Minecraft
    Java 8 Update 152
    Samsung Magician
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    Battlefield™ 1
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
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    3DMark
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    Google Update Helper
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    Microsoft Visual C++ 2005 Redistributable
    Futuremark SystemInfo
    GOG Galaxy
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    Command & Conquer™: Generals and Zero Hour
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    I.R.I.S. OCR
    Warframe
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
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    Dragon Age™: Inquisition
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
    Microsoft ASP.NET MVC 2
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    Microsoft Office 365 - de-de
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    Deus Ex: Mankind Divided™
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    The Elder Scrolls V: Skyrim Special Edition
    Stick Fight: The Game
    VLC media player
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    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135
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    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.7523
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    Microsoft Visual C++ 2005 Redistributable (x64)
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    HP Officejet 4620 series - Grundlegende Software für das Gerät
    NVIDIA Ansel
    NVIDIA 3D Vision Treiber 388.71
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    NVIDIA GeForce Experience 3.11.0.73
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    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00002BF4
    C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe	00001FEC
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00000AC8
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe	0000139C
    C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe	0000156C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	0000181C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	000021B4
    C:\Program Files\Windows Defender\MSASCuiL.exe	000029B8
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    c:\windows\system32\sihost.exe	00001598
    c:\windows\system32\svchost.exe	00002650
    c:\windows\system32\taskhostw.exe	000017A8
    (0)

  6. #6
    Player
    XenoCranel's Avatar
    Join Date
    Jul 2017
    Posts
    92
    Character
    Draconigena Dea
    World
    Cactuar
    Main Class
    Red Mage Lv 70
    I used to have this issue before, on another PC build. I think I resolved it by re-installing the drivers after wiping everything clean first or i.e clean install of the latest version. (Audio/Video)

    Did you transfer over your ff14 files to the new PC from your previous? Using the wrong .exe can also cause this I believe...
    (0)

  7. #7
    Player
    Nyatto's Avatar
    Join Date
    Jan 2018
    Posts
    4
    Character
    Towa Nyatto
    World
    Masamune
    Main Class
    White Mage Lv 70
    Quote Originally Posted by XenoCranel View Post
    I used to have this issue before, on another PC build. I think I resolved it by re-installing the drivers after wiping everything clean first or i.e clean install of the latest version. (Audio/Video)

    Did you transfer over your ff14 files to the new PC from your previous? Using the wrong .exe can also cause this I believe...
    Hmm I transferred my character keybindings and macros, but nothing else. I reinstalled the client itself fresh on the laptop. Not sure if that caused the issue? It would be terrible if I had to rebind and re-macro everything /shudders
    (0)

  8. #8
    Player
    Nyatto's Avatar
    Join Date
    Jan 2018
    Posts
    4
    Character
    Towa Nyatto
    World
    Masamune
    Main Class
    White Mage Lv 70
    Hello,

    It seems that after the recent NVIDIA graphics card update to Version 390.65 that was uploaded just a few hours ago allows me to play the game with DirectX 11 without issues at maximum settings.

    I've played for about 2 hours now without any crashes or frame rate drops, I'll continue to monitor the game and see if it holds up!
    (0)

  9. #9
    Player
    XenoCranel's Avatar
    Join Date
    Jul 2017
    Posts
    92
    Character
    Draconigena Dea
    World
    Cactuar
    Main Class
    Red Mage Lv 70
    Quote Originally Posted by Nyatto View Post
    Hello,

    It seems that after the recent NVIDIA graphics card update to Version 390.65 that was uploaded just a few hours ago allows me to play the game with DirectX 11 without issues at maximum settings.

    I've played for about 2 hours now without any crashes or frame rate drops, I'll continue to monitor the game and see if it holds up!
    Naisu. Good Stuff
    (0)

  10. #10
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    933
    Nyatto, I am so glad your issues seems to be resolved! I will be moving this thread to "support center resolved" Do not hesitate to create a new thread if this issue persists.

    If you are not the OP and are experiencing similar issues I encourage you to create your own thread so we can continue to assist you!

    Thank you for playing Final Fantasy XIV! Hope to see you online
    (0)