Can’t log in after switching PS4

[Ching]

I transferred all my data off my old PS4 to a PS4 Pro today and was told I have to rebuy the game since it’s a new console. So I bought the ffxiv starter kit off the PS4 store and went to log in but found that when I tried to log in it kept trying to create a new service account and said it will delete my old one. Is there anything I can do to stop it trying to create a new account?

[Ariellendera]

Hello Ching,

Although this is not a technical issue, I may be able to assist you anyway.

It probably asked you to purchase new game because there was not any game time currently on the account. You will need to add the new entitlement to a new service account, but you will be able to play on service account 1. You will not be able to play service account 1 characters on service account 2. I hope this helps. If you have any further questions regarding this, I would suggest contacting the support center directly where they can take a look at your account.


To reach our live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)



Thank you for playing Final Fantasy XIV!

[Ching]

Thank you very much for your help! I’ve managed to get it sorted thanks to your advice.

[Ariellendera]

Ching,

Im so glad you got it figured out!! I will be moving this thread to "support center resolved"

Thank you for playing Final Fantasy XIV!