Unable to log in; 90002 & 2002

[mrchards37]

Since Thursday of last week, I've been unable to log into the game beyond the Character Select screen. I'll either get a long loading screen that goes to 90002 (most common) or I'll get a 2002 error, all before I even step in the game.

This is on PC, with a wired connection, with no other programs running, and the frequency is every time I attempt to log in. When I get 90002, I'm sent back to the menu screen of Start -> Data Center, etc. When I get 2002, it exits me from the game entirely. I have attempted to restart my PC, my modem, turn off my Firewall, run as administrator, use different compatibility settings, check the cookies setting and security settings that are Medium in IE, and tried logging in to a character on a different data center and get the same errors. Last night was the first night I've been able to log in, for a solid 3 hours, since the issue. Today, same story: 90002 and 2002. On occasion, my character wont even load on the Character Select screen.

[Ariellendera]

Hello mrchards37 Thank you for playing Final Fantasy XIV.

I am going to provide you some troubleshooting steps that should resolve your connection errors. Please do all the steps. If you get a resolution please let us know what worked so, we can further assist other players. If you do not get a resolution we would suggest you contact your ISP.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.


Thank you again.

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.


Thank you for playing Final Fantasy XIV!