Constant Dropped Packets / Rubberbanding

[Ravenguard]

I found it. So I had multiple members of my raid group (who had no lag) run Traceroutes for me and the one thing they all had in common is that they didn't route through Los Angeles. They had no lag, and were all routed into San Jose, then to the datacenter. Which lead me to the culprit:

ae-3.r01.lsanca20.us.bb.gin.ntt.net


I ran pings to each hop until I found which one was unstable.

Hop 5


Hop 6


And finally.... Hop 7


Cox hands it off to NTT, who sends it to another router which is having supreme issues. Everyone who doesn't route through Los Angeles is fine. But around 7:30PM PST, this hop becomes completely congested and makes connections to FFXIV unstable and unplayable.

So my question is "Can anything be done about this node?"

[Gilaverde]

Chalk me up as another player having the same issues.

Before I go on, this is a FFXIV, Square Enix issue. I'm not having any issues with Blizzard, Origin and even EPIC Games (playing Fortnite). Net Neutrally is starting early here. Cox is not the preferred provided for SE.

My current IP is from Cox. I've tried all the troubleshooting and various other attempts to "fix" these lag spikes. I personally believe SE is throttling any Cox user. SE needs to fix this or let us know who are the recommended providers.

And be

[Ravenguard]

Chalk me up as another player having the same issues.

Before I go on, this is a FFXIV, Square Enix issue. I'm not having any issues with Blizzard, Origin and even EPIC Games (playing Fortnite). Net Neutrally is starting early here. Cox is not the preferred provided for SE.

My current IP is from Cox. I've tried all the troubleshooting and various other attempts to "fix" these lag spikes. I personally believe SE is throttling any Cox user. SE needs to fix this or let us know who are the recommended providers.

And be

100% believe it to be a congested NTT node.
Try running a Traceroute to the FFXIV lobby server and see if you're routed through Los Angeles as I am.
tracert 204.2.229.9

[Tempest222]

I'm not hitting any of the same nodes as you and I've been having issues on and off. Not sure which node is the issue for me as my connection seems to have just stabalized to normal, but there must be multiple problem areas.

[Reneekun]

Ran a tracer through, I'm being routed through LA also. Cox as well. So at this point, is there no other option than to purchase a VPN? This is beyond disappointing, the lag I'm getting makes the game unplayable. :c

[Chortle]

Adding my voice to this thread. ISP is Cox and my connection becomes completely unplayable after 6pm. Just re-subbed and brought friends over who are having the same issues (they also have Cox). Looks like we are being routed through LA also.

No other game is affected, but FFXIV and the Square Enix websites all are having issues.

This thread has been really insightful. Hope Square has a fix coming soon or else this is gonna be one short re-sub

[Ariellendera]

Good Morning!

Unfortunately it seems this issue is outside of our spectrum of support at this time. I will be reporting this issue to a higher department, so we can keep an eye on this issue. It seems to be that the problem is in the way your connection is being routed. Which is something we cannot address. I know that this is frustrating and effecting your enjoyment of the game. I apologize that I can not provide a resolution at this time.

Thank you for playing Final Fantasy XIV.

**I will be moving this thread to "separate support required"

[Ariellendera]

Hello All!

We do apologize for the inconvenience you have experienced. We are trying to find the best way to assist everyone with their connection issues, but because of the dynamic nature of the network and the multiple parties involved, we have little control over the matter. Please note that there are many parties/companies between you and the servers, this means that if there is a hiccup along the way (sometimes caused by local conditions), we may have trouble assisting. The nodes through Los Angeles (operated by NTT) has no connection or affiliation with Square Enix. Because of this, we recommend that you report your connection issues and packet loss to your ISP and specify exactly where the problem is occurring. We are escalating this on our side as well so it can be investigated and reported. Unfortunately, we cannot get a fix at this time, but we hope we can assist in any way we can.

Thank you for playing Final Fantasy XIV!

[Einmimiria]

Hello everyone,

This thread is currently closed, however if you are still experiencing issues with Cox Internet, please post in the following thread:

http://forum.square-enix.com/ffxiv/t...n-with-Cox-ISP

Thank you for your understanding and we hope we can resolve this issue as soon as we can.