Not receiving correct amount from retainer sales

[Zarabeth]

Lately I have been randomly not receiving the correct amount from retainer sales. For example I sold 10 Carnelian for 66,500 and received 23 gil. Another retainer sold an oldrose corsage for 45,000 and received 25 gil. Yet another retiner sold 1 fermented butter for 388 gil and I received 32 gil. Can this be fixed? Out of 6 retiners this has happend over the past week several times.

Character name : Kaylee Frye
World: Leviathan
Time: 9am EST.

[Einmimiria]

Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

This issue doesn't look like a technical issue that we can solve in this forum. Because of this, we suggest filling out a bug report. Please follow the template below and review the Sticky Post on the main 'In-Game Bugs' Forums. Make sure the report is completed in full or it may not be accepted.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time:
Frequency:
World name:
Character name:
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1.
2.
3.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

We will move this thread to the 'In-Game Bug' Forum so you can reply in the appropriate location.

[DrWho2010]

you sure you're not just accidentally vendoring them off via your retainer?

[Zarabeth]

Thank you for moving my post to the correct area.

Date & Time: 12/06/2017 8:30 - 9:00am EST
Frequency: off and on (one or two a day for the last week)
World name: Leviathan
Character name: Kaylee Frye
Retainer name: Mymule, Fern, Kleefrye
NPC name: n/a
Monster name: n/a
Class/Level: RDM 70
Party or solo: solo
In-game time: Not sure
Area and coordinates: Private House - Shirogane ( 5.9 , 6.0 )
Housing: Shirogane ward 5 plot 24
Steps:
1. Post item(s) for set amount
2. Sell item(s)
3. Receive wrong amount from retainer. Examples listed in first post.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: DSL Pioneer Broadband
- Modem maker/model number: Zhone/6511-A1-NA

[ManuelBravo]

Wow such low prices, are you sure your placing them as have retainer sell items or placing to sell in market board. Based on those figures sounds more like direct retainer sells.

[Zarabeth]

you sure you're not just accidentally vendoring them off via your retainer?

Positive, as the selling price is in the list of sold items for each retainer.

[Zarabeth]

Wow such low prices, are you sure your placing them as have retainer sell items or placing to sell in market board. Based on those figures sounds more like direct retainer sells.

No I'm putting them up for 30-40k getting 23-32 gil back. There is a list you can check to see what sales your retainer has made and the prices are correct in that list (30-40k or more depending on items sold), so they sold for the prices listed yet I receive 23-32 gil.