Not receiving ARR beast tribe currency in the currency menu

[Araili]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 11/16/2017
Frequency: today
World name: Midgardsomr
Character name: Aralina Arai'li
Retainer name:
NPC name:
Monster name: none
Class/Level: BSM 46
Party or solo: solo
In-game time:
Area and coordinates: Ixali camp
Housing: none
Steps:
1. Completed Ixali daily quests
2. Tried to trade with vendor but was told I had no currency
3. checked currency in the currency menu
4. Had no currency for any ARR beast tribe
5. Checked retainers for item to exchange but none of my retainers held such an item
6. Contacted GM support
7. GM support sent me here
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Fairpoint
- Modem maker/model number: comtrend AR-5312u

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.2.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16250.266MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18682.266MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 105.874GB SYSTEM_FREEDISC_SPACE 12.339GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 690.650GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BDC0430-374B-11E7-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BE504E0-374B-11E7-800F444553540000}
SYSTEM_INPUT_NAME 2.4GHz 2way RF Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BE700B0-374B-11E7-8010444553540000}
SYSTEM_INPUT_NAME 2.4GHz 2way RF Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BE727C0-374B-11E7-8011444553540000}
SYSTEM_INPUT_NAME 2.4GHz 2way RF Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BDCC780-374B-11E7-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BDDD8F0-374B-11E7-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BDF86A0-374B-11E7-8008444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BE15B60-374B-11E7-800A444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1523C500-9790-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A94AC570-3823-11E7-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {5BE7EB10-374B-11E7-8012444553540000}
SYSTEM_INPUT_NAME 2.4GHz 2way RF Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BE504E0-374B-11E7-800E444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5BE8AE60-374B-11E7-8013444553540000}
SYSTEM_INPUT_NAME 2.4GHz 2way RF Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[Hasrat]

Which Ixali quests were you turning in? Only the level 15+ quests reward Oaknots; the first few don't have those rewards.

(just asking so you might clarify which quests weren't rewarding you)

[Araili]

Which Ixali quests were you turning in? Only the level 15+ quests reward Oaknots; the first few don't have those rewards.

(just asking so you might clarify which quests weren't rewarding you)

I did the ones from Rozol, Yazel, Methuli, and Ehcatl Nine Manciple. I also did the rank up quest and unlocked the Tazel quests but haven't completed them as I only had one allowed for the remainder of the day and that was when I noticed my currency issue.

[Merryl]

At what point was i suppose to be receiving oak knots?
Im also doing the Ixali this week, i have 30 more experience to go before unlocking the final trusted level.
I have zero oak knots.

[Nezerius]

I did the ones from Rozol, Yazel, Methuli, and Ehcatl Nine Manciple. I also did the rank up quest and unlocked the Tazel quests but haven't completed them as I only had one allowed for the remainder of the day and that was when I noticed my currency issue.

None of those have dailies that reward oaknots. The ones that do, are given by Duzal (1 Oaknot per daily), and Jezul (2 Oaknots per daily).

At what point was i suppose to be receiving oak knots?
Im also doing the Ixali this week, i have 30 more experience to go before unlocking the final trusted level.
I have zero oak knots.

Are you making sure that you're accepting the right dailies? The ones given by Duzal, and Jezul are the ones that reward Oaknots.

[Araili]

Ah! I see! Thank you so much for helping me understand my mistake. I could have sworn I had a ton of knots saved up before they switched it over though, but ah well. Thanks again for your time!