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  1. #1
    NOC NOC_NA's Avatar
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    May 2011
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    [NA] FINAL FANTASY XIV Official Forums/Support Features Maintenance (Oct. 4)

    In order to replace/increase the backbone network equipment connecting our various service-providing servers, we will be conducting maintenance of the FINAL FANTASY XIV Official Forums, SQUARE ENIX Support Center, and various support features.

    Scheduled maintenance times and services affected are as follows.


    ■ FINAL FANTASY XIV Official Forums
    During this maintenance, the FINAL FANTASY XIV Official Forums will be unavailable.

    [Date & Time]
    Oct. 4, 2017 7:00 a.m. to 3:00 p.m. (PDT)


    ■SQUARE ENIX Support Center
    During this maintenance, the SQUARE ENIX Support Center (all features, including browsing, and placement of inquiries) will be unavailable.

    * It will be possible to reply to support emails you have already received.

    [Date & Time]
    Oct. 4, 2017 7:00 a.m. to 3:00 p.m. (PDT)


    ■Customer Support from the SQUARE ENIX Support Center

    ▽Chat and Phone Support
    Due to maintenance, chat and phone support will be unavailable on Oct. 4, 2017.

    ▽E-mail Support
    While the maintenance is taking place, e-mail support will be unavailable during the time below.

    [Date & Time]
    Oct. 4, 2017 9:00 a.m. to 3:00 p.m. (PDT)

    ▽Other Support Features
    During this maintenance, any support requiring the verification of personal information from your Square Enix account will be unavailable.

    [Date & Time]
    Oct. 4, 2017 9:00 a.m. to 5:00 p.m. (PDT)


    ■In-game Support Desk
    During this maintenance, you may encounter errors and be unable to use this service.

    * It will be possible to browse the News and FAQ; however, you may be unable to access your report history, or may encounter errors when submitting inquiries/reports. Because the contents of any inquiries/reports which error upon sending will not be saved, please be sure to avoid the maintenance time period when placing your inquiry/report.

    [Date & Time]
    Oct. 4, 2017 11:00 a.m. to 2:00 p.m. (PDT)


    ■Game Master Support
    During this maintenance, Game Master support will be unavailable.

    [Date & Time]
    Oct. 4, 2017 8:00 a.m. to 3:00 p.m. (PDT)


    ■Other
    You will be able to log in to FINAL FANTASY XIV and the Lodestone as normal.


    We apologize for any inconvenience caused and thank you for your understanding.

    [Dates & Times]
    Because dates and times vary for each maintenance, please see details above.
    * Completion times subject to change.

    [Affected Services]
    - FINAL FANTASY XIV Official Forums
    - SQUARE ENIX Support Center / Support Features
    (0)

  2. #2
    Community Rep Zhexos's Avatar
    Join Date
    Apr 2015
    Posts
    251
    Greetings,

    I just wanted to reply to this thread so it'd appear on the Dev Tracker so you're all aware of the upcoming maintenance taking place next Wednesday, October 4. During the maintenance period referenced below, the forums and customer service features will be unavailable.

    Thank you for patience and cooperation during the maintenance period.
    (2)
    Tony "Zhexos" Caraway - Community Team