First off as always, most of the time I am posting for my sissy and I assume Gm Caedramir knows who this is for. With my understanding of the ToS, I can't post her name even though it is with her permission.It is fine you had go on lunch, I had to go to sleep, except I wish I had another minute with you to tell you that. It was a tad of a cut off but we where pretty much done. Some GMs do cut me off but it is nice to see SGMs don't and I am sure SGMs take more care with talking to people.

I wish you had more powers to do things in a broader sense, like WoW GMs can take care of technical issues, and used to help with name releases before it became automated and other countless things where here its "go sit in a 1 hr + queue in the support center"

I am shocked how hard it is to get item recovery in this game. I tried to ask for different ways Caedramir could work around it, but in the end policy limits GM's powers too much and I like to thank Caedramir taking the time to explain all that.

Still like to have my cracked cluster though, I shouldn't be losing currency because of a lack of inventory space. I had 2 free spots on top of it, where the useless hand gear could of fallen in my armory. Let that be a lesson for everyone, you need at least 3 free spots when you kill a final boss in DFs. In wow they have item recovery like this automatic and lost items like this is sent to your mailbox, do not understand why it isn't like that here.