I would like to leave this post for GM Dorxenore who assisted me with inquiry #7205805. Truth be told, I was expecting to get an automated response like before, so I was surprised to have been contacted directly by a GM for the first time.

GM Dorxenore was very polite and understanding of the whole situation during our exchange, and I would very much like to thank him/her for making my experience a pleasant one. Please continue to watch over the XIV NA data centers and keep our community a safe and more positive space for all players who simply wish to enjoy this amazing game.

You guys are fantastic and we appreciate every thing you do. Thank you!