Veuillez utiliser le modèle suivant lorsque vous rapportez un problème et remplissez tous les champs nécessaires.
Date et heure : 20/06/2017 14h30
Fréquence : Permanent
Monde : Cerberus
Nom du personnage : Rin Miu
Nom du PNJ : Aucun
Nom du monstre : Aucun
Classe/niveau : Botaniste 66
Équipe ou seul : seul
Race : Aora
Heure dans le jeu :
Région et coordonnées : Ethérite Moulin de la carrière Forêt du sud
Étapes :
1. Je me suis téléporté vers le Moulin de la Carrière
2. J'ai eu une erreur direct X 11
3. Je me suis relog, j'ai essayé de me reconnecter, même problème
4. Je suis passé en direct X 9, même problème
5. J'ai réduit la configuration de mon PC au minimum, même problème
6. Je me suis connecté avec un autre PC, même problème
Connexion internet
- Connexion Fibre / Sfr
- Marque et modèle du modem/routeur
■ Configuration PC
Pour obtenir les informations système, lancez le Programme de connexion puis cliquez sur Configuration → Informations système → Ouvrir
-=-=-=-=- System Information -=-=-=-=-=-
=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Rin\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Professionnel 64 bits (6.2, version 9200) (14393.rs1_release.170602-2252)
SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0908
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 16301.637MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18733.637MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.583GB SYSTEM_FREEDISC_SPACE 42.285GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4058.938 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.818 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7653
SYSTEM_GRAPHICS_DRIVER_DATE 12/29/2016 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4058.938 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.818 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7653
SYSTEM_GRAPHICS_DRIVER_DATE 12/29/2016 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Haut-parleurs (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {915F78ED-2D05-4E6C-BE49-829A09AD0968}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7543
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 6/23/2015 00:00:00
SYSTEM_SOUND Casque pour téléphone (2- Afterglow Universal Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {5E52A3C2-735C-4C60-82D9-88391230AD62}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6AFDED17-CA43-42A6-AFD2-1E54F4183757}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7543
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 6/23/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {676DEEC0-3C1F-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {A52EF1B0-662E-11EE-8001444553540000}
SYSTEM_INPUT_NAME Microsoft® Digital Media Pro Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {676F7560-3C1F-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5313BA0-662E-11EE-8003444553540000}
SYSTEM_INPUT_NAME Microsoft® Digital Media Pro Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {677011A0-3C1F-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FEFB5C0-D6E6-11E5-8001444553540000}
SYSTEM_INPUT_NAME ROCCAT Nyth
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5590CD70-BB02-11E5-8004444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FEFB5C0-D6E6-11E5-8002444553540000}
SYSTEM_INPUT_NAME ROCCAT Nyth
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FEFDCD0-D6E6-11E5-8003444553540000}
SYSTEM_INPUT_NAME ROCCAT Nyth
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6770ADE0-3C1F-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FEFDCD0-D6E6-11E5-8004444553540000}
SYSTEM_INPUT_NAME ROCCAT Nyth
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {688419B0-3C1F-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
#general - Discord
Problèmes dans le jeu - Ecrire un nouveau sujet - Google Chrome
récolteSB*- Bloc-notes
Explorateur de fichiers
NVIDIA GeForce Overlay
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe AIR
Advanced Combat Tracker (remove only)
Battle.net
FF Logs Uploader
Google Chrome
Heroes of the Storm
Blade & Soul
ROCCAT Swarm
League of Legends
NCSOFT Game Launcher
Norton Security
NVIDIA Stereoscopic 3D Driver
Overwatch
Razer Chroma SDK Core Components
Rolistik 1.1
Steam
WinRAR 5.31 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
3DMark
FINAL FANTASY XIV - A Realm Reborn
Asus Sonic Suite Plugins
Skype™ 7.36
FF Logs Uploader
Intel® Security Assist
Logiciel pour périphérique à chipset Intel®
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Adobe AIR
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
League of Legends
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC - Français
Futuremark SystemInfo
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Blade & Soul
ASUS Product Register Program
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918
OpenOffice 4.1.2
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Asmedia USB Host Controller Driver
Mumble 1.2.16
ROCCAT Swarm
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
GIMP 2.8.14
Intel(R) Network Connections 20.2.4001.0
Wallpaper Engine
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.26.0
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Windows 10 Update and Privacy Settings
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Network Connections 20.2.4001.0
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23918
Intel® Trusted Connect Service Client
NahimicSettingsConfigurator
Intel(R) Chipset Device Software
3DMark
Sonic Radar II
Ansel
NVIDIA Pilote 3D Vision 376.53
Panneau de configuration NVIDIA 376.53
NVIDIA Pilote graphique 376.53
NVIDIA GeForce Experience 3.4.0.70
NVIDIA Pilote du contrôleur 3D Vision 369.04
NVIDIA Optimus Update 23.23.30.0
NVIDIA Logiciel système PhysX 9.16.0318
Mises à jour NVIDIA 23.23.30.0
SHIELD Streaming
NVIDIA Wireless Controller Service
NVIDIA Pilote audio HD : 1.3.34.17
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NvNodejs
NVIDIA Watchdog Plugin for NvContainer
NvTelemetry
NVIDIA Telemetry Container
NvvHci
Nvidia Share
NVIDIA ShadowPlay 3.4.0.70
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.51.2
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Intel(R) Management Engine Components
Vegas Pro 13.0 (64-bit)
MSVCRT Redists
MSVCRT Redists
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23918
Sonic Studio Plugin
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000354
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001F38
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002CC0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002724
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000B78
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000023C0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002FB4
C:\Program Files (x86)\Steam\Steam.exe 00002908
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000010FC
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000022C8
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 000026CC
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 00002050
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000009C0
C:\Program Files\Windows Defender\MSASCuiL.exe 00000AB0
C:\Users\Rin\AppData\Local\Discord\app-0.0.297\Discord.exe 00000774
C:\Users\Rin\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002D40
C:\Users\Rin\AppData\Local\MyComGames\MyComGames.exe 00002CB0
C:\WINDOWS\Explorer.EXE 00002BE8
C:\WINDOWS\System32\sihost.exe 00001C24
C:\WINDOWS\System32\taskhostw.exe 00000944
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000047C
C:\WINDOWS\system32\DllHost.exe 000033A4
C:\WINDOWS\system32\NOTEPAD.EXE 000022CC
C:\WINDOWS\system32\conhost.exe 000027E0
C:\WINDOWS\system32\svchost.exe 0000228C
C:\Windows\System32\RuntimeBroker.exe 00003340
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000050C
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-