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  1. #1
    Player
    Mature's Avatar
    Join Date
    Aug 2013
    Posts
    1,785
    Character
    Mature Rudlum
    World
    Ultros
    Main Class
    Arcanist Lv 70

    Dear Square Enix and ScaleFast

    I decided to open a new thread to bring this to your attention due to the fact I'm not getting ANY answers from any of you both. (Send and email and no answer either)

    I would like to know when is my Final Fantasy XIV collector's Edition is gonna be shipped. I have NOT received any email confirmation of shipping regarding this order (I haven't even got a tracking number at all) apart from the last one which goes:

    ----

    Scalefast SAS
    35 rue des Mathurins
    75008 Paris
    France

    Date: 2017-05-05 08:58:19
    Payment Date: 2017-05-05 08:58:19

    Dear customer,

    Your order is now completed. We thank you for your purchase.

    Please note that your purchase is made between you and Scalefast SAS, a Square Enix Europe
    trusted and authorized merchant for the Square Enix Europe products. If you paid by credit card, please look
    for Square Enix Europe on your billing statement.

    -----

    Could you please address this as a matter of urgency as my card got charged £185.28 on the 29th of May.

    I look forward to hear from you.

    Regards
    (1)
    Last edited by Mature; 06-19-2017 at 09:14 PM.

  2. #2
    Player
    Mature's Avatar
    Join Date
    Aug 2013
    Posts
    1,785
    Character
    Mature Rudlum
    World
    Ultros
    Main Class
    Arcanist Lv 70
    Anyone else having the same issue where you purchased the CE from the SE store and have not received any notification regarding despatch date , tracking numbers?

    Plus do I have to wait until the CE arrives in order to redeem the extra items (mount etc etc)

    Thanks
    (0)

  3. #3
    Player
    Lauwen's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    57
    Character
    Leigh Atherton
    World
    Louisoix
    Main Class
    Warrior Lv 70
    I'm having the same issue.

    Same as OP, no response and no updates, awful service.
    (0)

  4. #4
    Player
    Ignnis's Avatar
    Join Date
    Aug 2013
    Posts
    541
    Character
    Ignis Inferne
    World
    Cerberus
    Main Class
    Conjurer Lv 70
    Yes I ordered my copy from them and have had nothing back, guys in a thread titled "remember to register your code" are also mentioning the stores lack of dispatch.
    (0)

  5. #5
    Player
    Anarnee's Avatar
    Join Date
    Feb 2014
    Location
    Gridania
    Posts
    906
    Character
    Thyn'a Sindyrl
    World
    Siren
    Main Class
    Dragoon Lv 70
    I literally just got my tracking email for my ps4 copy. Check again?
    (0)

  6. #6
    Player
    Mature's Avatar
    Join Date
    Aug 2013
    Posts
    1,785
    Character
    Mature Rudlum
    World
    Ultros
    Main Class
    Arcanist Lv 70
    Quote Originally Posted by Anarnee View Post
    I literally just got my tracking email for my ps4 copy. Check again?
    Where? On email's?
    (0)

  7. #7
    Player
    Anarnee's Avatar
    Join Date
    Feb 2014
    Location
    Gridania
    Posts
    906
    Character
    Thyn'a Sindyrl
    World
    Siren
    Main Class
    Dragoon Lv 70
    I just said tracking email!

    It will be titled "Your Square Enix order number ****** is on its way!"
    (0)

  8. #8
    Player
    Mature's Avatar
    Join Date
    Aug 2013
    Posts
    1,785
    Character
    Mature Rudlum
    World
    Ultros
    Main Class
    Arcanist Lv 70
    Sorry just checking email and there is nothing.

    We are talking about an item that costs nearly £200 is not like I'm buying a music CD or a bloody book.

    I response will be appreciated.
    (0)

  9. #9
    Player
    Ignnis's Avatar
    Join Date
    Aug 2013
    Posts
    541
    Character
    Ignis Inferne
    World
    Cerberus
    Main Class
    Conjurer Lv 70
    Nothing here yet :/ really don't like it when they leave it till the last possible minute, not like we would have any advantage of having the copy a couple of days before the redeem went live.
    (0)
    Everyday is great at your Junes~
    RECRUITMENT CODE: E2NWQGY9 , 2W48DJNN

  10. #10
    Player
    Paladinleeds's Avatar
    Join Date
    Sep 2015
    Location
    Ul'dah
    Posts
    1,899
    Character
    Nomfur Farredzasyn
    World
    Louisoix
    Main Class
    White Mage Lv 70
    You won't be able to get an official answer from them on the forums. At worst, you might have to threaten them with a lawsuit if they're refusing to respond. it sucks, but I'm afraid the people responsible for that don't check and answer the forums, so you'll need to continue emailing them about it. Is it possible they've been inundated with emails and they can't keep up?
    (0)
    White Mage ~ Scholar ~ Paladin
    Quote Originally Posted by Spiroglyph View Post
    Boi if you got kicked for the same thing in over 20 duties I strongly suggest you think hard on whatever the hell it is you're doing

    As I'm sure you are well aware, it takes more than one person to be able to kick a player from a duty, so in all those instances there were at least two people agreeing they'd be better off without you tanking.

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