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  1. #1
    Community Rep Bayohne's Avatar
    Join Date
    Mar 2011
    Posts
    1,477

    Regarding the issue that occurs after beating “The Pool of Tribute” (Susano)

    Greetings,

    I'd like to follow up regarding the Susano bug that occurs for some users after defeating the primal where they are disconnected and unable to log in.

    We have confirmed an issue wherein if “The Pool of Tribute” is completed while progressing in the main story quest “The Lord of the Revel”, an error may be displayed when returning from the content, and users will be unable to log in again.

    Our investigation thus far has revealed that this issue occurs when entering “The Pool of Tribute” while performing an emote action.*Due to this, we ask that users please finish their emote actions before entering “The Pool of Tribute”.

    *So far, our investigation has shown that this issue occurs most often when using the “/sit”, but it can happen with any emote action

    It has been confirmed that user will be able to log in again by forcefully changing the area in which their character logged out, so we will be doing this as a temporary means of addressing the issue until it is resolved.

    We will need to provide support to each character individually, so we ask that user who are currently unable to log in due to this issue to please make a report in this thread. (Please understand this thread is specifically for users that cannot log in as a result of the issue described above and not for other miscellaneous issues.)

    We will continue to investigate and address the issue, and we apologize for any inconvenience this may be causing.
    (34)
    Matt "Bayohne" Hilton - Community Team

  2. #2
    Player
    Eydir's Avatar
    Join Date
    Dec 2013
    Location
    Gridania
    Posts
    42
    Character
    Eydir Kuroken
    World
    Cerberus
    Main Class
    Bard Lv 64
    THANK YOU SO SO SO MUCH. THANK YOU, YOU ARE SAVING MY WEEKEND. I'm really crying here, thank you, THANK YOU!

    My character:
    Name: Eydir Kuroken
    World: Cerberus
    Emote: I sat before entering.
    (0)

  3. #3
    Player
    Casli's Avatar
    Join Date
    Jun 2017
    Posts
    6
    Character
    Casli Sel'nuhn
    World
    Cactuar
    Main Class
    Warrior Lv 63
    My character:
    Name: Casli Sel'nuhn
    World: Cactaur
    Emote: I sat before entering.
    (0)

  4. #4
    Player
    FutonSlouch's Avatar
    Join Date
    Jun 2017
    Posts
    3
    Character
    Obi Juan
    World
    Malboro
    Main Class
    Lancer Lv 64
    Thanks for the update and the temporary fix for those currently affected, myself included.

    Character name: Obi Juan
    World: Malboro

    I was also sitting before entering.
    (0)

  5. #5
    Player
    Teabea's Avatar
    Join Date
    Jun 2017
    Posts
    3
    Character
    C'yhel Matrhowi
    World
    Coeurl
    Main Class
    Bard Lv 63
    Oh thank god...
    Name: C'yhel Matrhowi
    World: Coeurl
    Emote: Sit
    (0)

  6. #6
    Player
    cbutlett's Avatar
    Join Date
    Nov 2013
    Posts
    2
    Character
    Kasey Wels
    World
    Zalera
    Main Class
    Gladiator Lv 64
    Name: Kasey Wels
    World: Zalera
    Emote: sit
    (0)
    Last edited by cbutlett; 06-18-2017 at 02:24 PM.

  7. #7
    Player
    Clasdes's Avatar
    Join Date
    May 2017
    Posts
    3
    Character
    Clasdes Diaboli
    World
    Malboro
    Main Class
    Black Mage Lv 60

    Yay help

    Name: Clasdes Diaboli
    World: Malboro
    Emote: /sit
    (0)

  8. #8
    Player
    Ryu_Aseroth_'s Avatar
    Join Date
    Jun 2017
    Posts
    2
    Character
    Ryu Aseroth
    World
    Leviathan
    Main Class
    SAMURAI Lv 63
    name: Ryu Aseroth
    Server: leviathan
    emote: sit
    (0)

  9. #9
    Player
    Illtis's Avatar
    Join Date
    Aug 2013
    Posts
    2
    Character
    Soren Dreger
    World
    Leviathan
    Main Class
    Paladin Lv 70
    name: Soren Dreger

    Server: Leviathan

    Emote /sit
    (0)

  10. #10
    Player
    Mapleleaf's Avatar
    Join Date
    Aug 2013
    Posts
    8
    Character
    Maple Sugar
    World
    Excalibur
    Main Class
    Miner Lv 61
    My character:
    Name: Maple Sugar
    World: Excalibur
    Emote: /sit
    (0)

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