Reporting Issues Resulting from the North American Data Center Relocation

[irumancer]

Type of Issue/Feedback: Huge ping changes after NA Realocation, from 170 to 280+
Name of your Internet Service Provider (ISP): Vivo Telecom (Fibra)
State/Country: São Paulo/ Brazil
Date/Time: Since datacenters realocation.
World Name: Midgardsormr
Frequency: Full time





# traceroute 204.2.229.9
traceroute to 204.2.229.9 (204.2.229.9), 64 hops max, 40 byte packets
1 * * *
2 187-100-188-42.dsl.telesp.net.br (187.100.188.42) 6.052 ms 4.672 ms 187-100-188-46.dsl.telesp.net.br (187.100.188.46) 4.682 ms
3 187-100-194-0.dsl.telesp.net.br (187.100.194.0) 5.775 ms 187-100-194-6.dsl.telesp.net.br (187.100.194.6) 7.02 ms 187-100-194-0.dsl.telesp.net.br (187.100.194.0) 34.786 ms
4 187-100-39-25.dsl.telesp.net.br (187.100.39.25) 5.719 ms 5.155 ms 4.859 ms
5 5.53.1.30 (5.53.1.30) 17.856 ms 84.16.10.221 (84.16.10.221) 21.851 ms 213.140.39.185 (213.140.39.185) 18.318 ms
6 94.142.98.157 (94.142.98.157) 124.278 ms 5.53.3.143 (5.53.3.143) 123.04 ms 94.142.98.157 (94.142.98.157) 125.93 ms
7 94.142.126.117 (94.142.126.117) 161.886 ms 94.142.126.93 (94.142.126.93) 157.031 ms 94.142.118.88 (94.142.118.88) 156.803 ms
8 94.142.118.238 (94.142.118.238) 220.995 ms 213.140.33.104 (213.140.33.104) 230.9 ms 94.142.117.231 (94.142.117.231) 238.704 ms
9 94.142.117.67 (94.142.117.67) 301.267 ms 5.53.3.18 (5.53.3.18) 241.249 ms 213.140.35.119 (213.140.35.119) 241.939 ms
10 ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com (213.140.53.97) 246.047 ms 240.778 ms 238.249 ms
11 ae-4.r25.amstnl02.nl.bb.gin.ntt.net (129.250.2.146) 269.759 ms 254.366 ms 260.333 ms
12 ae-5.r23.asbnva02.us.bb.gin.ntt.net (129.250.6.162) 241.025 ms 235.885 ms 234.62 ms
13 ae-10.r22.snjsca04.us.bb.gin.ntt.net (129.250.6.237) 293.333 ms 298.775 ms 293.946 ms
14 ae-40.r02.snjsca04.us.bb.gin.ntt.net (129.250.3.121) 302.879 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net (129.250.3.27) 296.155 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net (129.250.3.121) 300.973 ms
15 ae-2.r00.scrmca02.us.bb.gin.ntt.net (129.250.7.33) 295.956 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net (129.250.7.31) 302.481 ms 304.635 ms
16 xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net (129.250.195.46) 305.672 ms 299.352 ms 304.726 ms
17 204.2.229.234 (204.2.229.234) 305.723 ms 297.498 ms 299.319 ms
18 * * 204.2.229.234 (204.2.229.234) 291.567 ms
...

[RezPls]

Type of Issue/Feedback: Severe increase in latency (30 MS average pre-server relocation to 120 MS with average spikes of 200 MS during non-primetime hours) without a VPN. Causing buffs and GCDs to be eaten by the server (even with a VPN). Random packet loss with and without a VPN has made the game unplayable.
Name of your Internet Service Provider (ISP): Time Warner Cable (becoming Spectrum)
State/Country: NY (Long Island City)/USA
Date/Time: Upon Server Relocation
World Name: Gilgamesh
Frequency: 24/7
Traceroute records:

[Zeiden]

Type of Issue/Feedback: Ping has increased from 40-55 to 88-140. It fluctuates wildly and results in packet loss rather often. With a VPN I can keep it somewhat stable around 84-98. As a NIN main with BRD/MCH being my favorite alternate jobs this has honestly made me consider quitting the game. The responsiveness it once has is completely dead and I find myself struggling to get the game activate skills and abilities.
Name of your Internet Service Provider (ISP): Comcast
State/Country: Atlanta, GA, USA
Date/Time: Started after server relocation. Never had issues before.
World Name: Sargatanas
Frequency: Constantly

I shouldn't have to use a VPN just to stabilize my connection to the server. I hope something is being done to find a better solution for everyone.

[MateusDDeath]

Type of Issue/Feedback: Enormous ping after NA Realocation, from 150 to 320
Name of your Internet Service Provider (ISP): Vivo GVT
State/Country: São Paulo / Brazil
Date/Time: Since migration of NA datacenters. Constant and so far no fluctuations.
World Name: Behemoth
Frequency: Entire time

[cakesphere]

Type of Issue/Feedback: high ping after server move resulting in noticeably degraded performance. It feels like I'm playing in molasses. VPN results in slightly increased performance but no matter what I do I can't get better than 100-110ms during peak hours. Please note I was using VPN previously to bypass level3 with roughly no ping decrease previously (just helped with the dropped packets you see in the initial tracert. I also drop packets around san jose on the new route occasionally).
Name of your Internet Service Provider (ISP): Time Warner/Spectrum
State/Country: northwest PA, USA
World Name: Gilgamesh
Frequency: Daily since move
Traceroute records:
Before move


After move


This whole thing has been very frustrating for me, thanks for looking.

[danilo1994]

Type of Issue/Feedback: Enormous ping after NA Realocation, from 180 to 340
Name of your Internet Service Provider (ISP): Vivo
State/Country: São Paulo/ Brazil
Date/Time: Since after the servers NA datacenters relocation. Constant issues with latency.
World Name: Behemoth
Frequency: Entire time

[Edduard]

Hi,

Type of Issue/Feedback:

In adition to the ping increase, I have problem with the game not "reading" weapon skills (WS)I use but still counting the Global Cooldown (GCD). For example starting a three WeaponSkill combo, If I use an oGCD (off Global Cooldown) ability and after that I use a WS, sometimes the game does not read the WS, the global cooldown still is restarted. Sometimes I can do the WS again after the GCD ends the counter, but there are also some times when the combo broke so I have to restart my 3 WS combo. I have enough accuracy, this happens also with a dummy. Frequency: Sometimes, not in every combo but sometimes per fight.

When I hit a WS in a combo, I have to wait almost half GCD until -the next WS is marked with that lines in the border of the button- or -to be able to hit any other button- and the game reads it. Frequency: Always


It's very hard to use oGCD abilities between WS without clipping my GCD WS. It's almost impossible to use 2 oGCD, so at the end my buffs will not last for the same amount of WeaponSkills like before the servers relocation. It's more noticeable with oGCD that have long animations. I am used to sometimes just use one oGCD between WS before server relocation for my high ping, but know it is more difficult and sometimes it's just not possible at all. Frequency: Always.

Name of your Internet Service Provider (ISP): NET
State/Country: Sao Paulo, Brazil.
Date/Time: Since server relocation
World Name: Hyperion

Traceroute records (optional)

https://pastebin.com/BsvCpDL3

[Amy_Sinclair]

Hey,

Type of Issue/Feedback: Latency went much higher after the server move, from 40 to 115.
Name of your Internet Service Provider (ISP): Time Warner Cable
State/Country: New York, USA
Date/Time: Since server migration.
World Name: Gilgamesh.
Frequency: Always.

This is actually impacting my ability to play certain jobs properly, specifically Machinist. I can no longer use Rapidfire without clipping GCDs and my wildfires are resulting in a lot lower numbers than they used to with lower ping, to the point where I may end up playing a different job.

[hxr_keltz]

• Type of Issue/Feedback: Dungeons and raids tend to freeze up, with music playing but nothing moving except my own character, for about 5 seconds at a time. After this, all missed actions play at once. I can't execute more actions besides walking until the game catches back up.
• Name of your Internet Service Provider (ISP): Comcast
• State/Country: Oregon/USA
• Date/Time: Started one day after server move, has been intermittent.
• World Name: Leviathan
• Frequency: Several times within a dungeon, happens every two or three dungeons.
• Traceroute records

I have a VPN in Los Angeles that I was using previously to get around Level3 routing issues, among other things, but in this case it doesn't help and I did not have it enabled for the traceroute.

[LVNeptune]

Type of Issue/Feedback: Latency went lower, from 80ms down to 31ms
Name of your Internet Service Provider (ISP): Cox
State/Country: USA
Date/Time: Entire time
World Name: Excalibur
Frequency: Entire time