Crash after selecting MSQ Coming to Ishgard

[parabot]

Thread name: Crash after selecting MSQ Coming to Ishgard
Time: March 31, 2017 around 15:00 GMT
Frequency: Always
World name: Tonberry
Character name: Elena Strife
Retainer name: None
NPC name: Alphinaud
Monster name: None
Classlevel: Ninja/51
Party or solo: Solo
Race: Hyur Female
In-game time: 12:44
Area and coordinates: Coerthas, Intercessory (6.0 ,6.1)
Housing: None
Steps:
1. When i want to accept quest "Coming to Ishgard"
2. Enter black screen for loading cutscene, then got crash to desktop
3. Error message appeared (An unexpected error has occured. Exiting FINAL FANTASY XIV.) with list of files like this (ntdll.dll+2CECF, AcLayers.DLL+1943D, ffxiv.exe+C9F540, ffxiv.exe+C9ED08, ffxiv.exe+6E0C, ffxiv.exe+64E7, ffxiv.exe+91C4, ffxiv.exe+BE6A04)

Connection Specs
- Type of internet connection/provider: Indihome
- Modem maker/model number: FiberHome AN5506-04-FG

PC Specs
-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (14393.rs1_release.161220-1747)
SYSTEM_CPU Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz (4 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS BIOS Date: 05/20/16 14:24:03 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8116.496MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 10292.496MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 487.352GB SYSTEM_FREEDISC_SPACE 146.910GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1374.733GB SYSTEM_FREEDISC_SPACE 107.557GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 512.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3583.938 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f54a4c96d3261a9e\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f54a4c96d3261a9e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f54a4c96d3261a9e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f54a4c96d3261a9e\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.20.0016.4542
SYSTEM_GRAPHICS_DRIVER_DATE 10/24/2016 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {99579BDE-AF58-4EE4-96D0-EA10C214B656}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND C24F390 (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {7C9237F7-F115-4211-AD9F-5CD4E3077244}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.22.0000.0096
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/5/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 56.0.2924.87 (64-bit)
- Internet Explorer Version: 11.576.14393.0

[parabot]

change setting to full screen 1366x768, texture filtering from trilinear to bilinear
got me enter the cutscene for a couple second (first the display about crystal then change display to alphinaud) then crash again "An unexpected error has occured. Exiting FINAL FANTASY XIV." without a list files.

[Ranelegon]

Greetings, Elena Strife!

Thank you for your patience with this investigation into your concern regarding your game crashing when you accept the quest. Unfortunately, after investigating your concern, the development team was able to confirm that the error is due to a memory-related issue. It was advised that you try changing your settings to see if the issue resolves itself. If you continue to have any problems, though, please contact us again. We apologize for the inconvenience, and we hope everything works out well for you!