Missing Legacy Chocobo Mount

[Toni]

ISP:
Cable One

Type of Internet Connection:
CATV

Internet Connection Speed:
100 mbps

Date & Time:
2/27/2017

Frequency:
Always


World:
Goblin

Character Name:
Vesuvius Attilius

NPC Name:
"None".
Monster Name:
"None"

Class/Level:
All jobs and levels (60)(BRD), (60) (Disciples of LAND), (60) (Disciples of HAND),...

Party or Solo:
Always unavailable...

Race:
Miqo'te

In-Game Time:
Constantly unavailable

Area and Coordinates:
All areas mounts are accessible

Housing:
"None"

Steps:
- I recently discovered my legacy mount is not available ; I had the mount, and I do not have it now
- I did activate using the whistle
- I did use the item
- transferred from Balmung to Goblin (possible issue?)
-I was a legacy player and I did play 1.0 when released until servers went down.
- all instances of travel or accessing player menus
- I used my sisters computer to access my account (didnt resolve)
- I tried reinstalled the FFXIV application on my Windows OS (didnt resolve)
- I do not recall the last time I used the mount

I discovered the issue when a friend asked me how I got the tattoo displayed on my characters neck and my meteor ring. Then, they wanted to take a screen shot of us together on my Legacy Mount.

[Powe]

So stupid question, did you checked the stables?

[Canadane]

So stupid question, did you checked the stables?

You can't stable the legacy chocobo. It acts as a generic mount rather than a companion like the one from your GC.
If (s)he's never used it, try checking for the whistle. It may never have been unlocked!

[ChiiSoSeriouz]

You can also have a tattoo and not have a legacy account, because the tattoo only signifies the character was created during 1.0, the ring is also not legacy exclusive. So if you indeed have a legacy account check your mogmail for the whistle, if you never retrieved the whistle via mail and used it you wont have the mount.

[Toni]

Is this area really for tech support or opinions and vague ideas? Is this help or public questioning my post integrity. If I indeed did play 1.0 and so on...? .. I can do that on Facebook and Reddit.

I was regularly on when FFXIV was released in 2010 until we no longer had access, and fully leveled long before the end. I figured the position of my wording suggested I had a mount and I don't now. I can see now that maybe I wasn't clear enough. I had the mount, and I do not have it now. Honestly, this is tiresome. Why cant SE just have a tech contact me? Why an open forum with suggestions? Is this where I will get the run around until i just give up?

This was my main, so it wasn't a character created shortly before 1.0 went down or w.e is suggested. Square has all my account information and they can verify this. I had my mount and used it frequently. It is no longer in my list of available mounts. I was directed here to get assistance after contacting a GM via http://support.na.square-enix.com- They sent me an email to come here and submit a ticket. I get the feeling I am going to get nowhere...I did activate the whistle when 2.0 was released. I supposed i can edit my post. I was trying to illustrate how i discovered my predicament-story telling, not get legacy attention/ brag or w.e. people do here. I just want my mount back.

I transferred from Balmung to Goblin - was it lost in the transfer? Can SE verify this? Do they have real tech support people that can t/s bugs and such? Am i getting technical support assistance from SE here or should I try a different avenue?