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  1. #1
    Player
    Zuellni's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    217
    Character
    Zuenini Zueni
    World
    Excalibur
    Main Class
    Arcanist Lv 70

    Windows 10 - Gamepad Intermittent Loss of Response

    Time: Various times daily
    Frequency: Intermittent between every 10-20 minutes
    World name: Excalibur
    Character name: Zuenini Zueni
    Class/Level: Any
    Party or solo: Both
    In-game time: Various
    Area and coordinates: Any area both instances and world

    Steps:
    1. Use gamepad (Dualshock 4) normally.

    2. Gamepad will lose response for 1-2 seconds and last input before loss of response will be stuck until gamepad regains response. Confirmed that gamepad issue does not occur in other games.

    3. Issue seems to go away if "Microsoft Device Association Root Enumerator" is disabled in [Device Manager\Software Services] but more testing required to confirm. Issue seems to stem game client checking gamepad/joysticks for connection status when Windows adds a new device to list.

    Connection Specs
    - Type of internet connection/provider: ADSL

    PC Specs
    -=-=-=-=- System Information -=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (14393.rs1_release.161220-1747)
    SYSTEM_CPU Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 10/31/12 20:41:07 Ver: 36.02
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16351.137MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 32735.137MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.589GB SYSTEM_FREEDISC_SPACE 673.095GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 493.294GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.021GB SYSTEM_FREEDISC_SPACE 2653.984GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 3072.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7849
    SYSTEM_GRAPHICS_DRIVER_DATE 1/19/2017 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {7351815A-1321-4DB7-BF33-ED4FE0D8489E}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7848
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/14/2016 00:00:00
    SYSTEM_SOUND Speakers (Corsair Vengeance 1500)
    SYSTEM_SOUND_DEVICE_ID {5603A4B0-5A13-4C51-A098-379194F1D51A}
    SYSTEM_SOUND_DEVICE_NAME CAHS164.sys
    SYSTEM_SOUND_DRIVER_VERSION 7.00.0008.2150
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2011 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {862E9829-7691-46C2-8953-C72255FBDDF3}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7848
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/14/2016 00:00:00
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {A2DCE1A0-9DD1-4843-9293-928B7D46132E}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7848
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/14/2016 00:00:00
    SYSTEM_SOUND Headset Earphone (4- DUALSHOCK®4 USB Wireless Adaptor)
    SYSTEM_SOUND_DEVICE_ID {A60655D8-0BC6-4F68-A578-309652218923}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FC334EC0-9928-11E4-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G910
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FC3375D0-9928-11E4-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G910
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FC3375D0-9928-11E4-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G910
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9D605F20-F90C-11E4-8003444553540000}
    SYSTEM_INPUT_NAME Saitek Pro Flight X-55 Rhino Stick
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {925DA7C0-76AC-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Corsair Vengeance 1500
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {790BE010-967C-11E4-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {95A8A9E0-F90C-11E4-8001444553540000}
    SYSTEM_INPUT_NAME Saitek Pro Flight X-55 Rhino Throttle
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {790C0720-967C-11E4-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {73D2E890-D888-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {790C2E30-967C-11E4-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9826A230-F90C-11E4-8002444553540000}
    SYSTEM_INPUT_NAME Saitek Pro Flight X-55 Rhino Throttle
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 35 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {790C2E30-967C-11E4-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32232030-6A22-11E0-8002444553540000}
    SYSTEM_INPUT_NAME Programmable Hotkeys
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A206B5B0-F90C-11E4-8004444553540000}
    SYSTEM_INPUT_NAME Saitek Pro Flight X-55 Rhino Stick
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 17 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {C1302720-FA9F-11E4-8001444553540000}
    SYSTEM_INPUT_NAME Saitek Pro Flight Combat Rudder Pedals
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

    Sony Dualshock 4
    Gamepad Manufacturer: Sony
    Gamepad Model Name: Model CUH-ZCT1U
    (0)

  2. #2
    Player
    Darkstride's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    1,442
    Character
    Ruin Darkstride
    World
    Excalibur
    Main Class
    Red Mage Lv 90
    Happens with Microsoft Xbox One controller as well.
    (0)

  3. #3
    Player
    seekified's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    896
    Character
    Karis Angara
    World
    Cerberus
    Main Class
    Dragoon Lv 80
    Disable "Microsoft Device Association Root Enumerator" under Software Devices in Windows' Device Manager. Worked like a charm for me when my Xbox One controller had this issue.
    (0)