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  1. #1
    Player

    Join Date
    Sep 2011
    Posts
    1

    does the game run on Macpro Xeon 8 Core ? win7 64 installed

    Im trying to run the game on my macpro and it downloaded the 1st small update with a red background but then it crashes, and when ever i start the game now it crashes.

    tho the game worked fin on my imac



    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    Operating System Microsoft Windows 7 Ultimate Edition Service Pack 1 64bit (build 7601)
    Processor Intel(R) Xeon(R) CPU E5620 @ 2.40GHz
    Number of Processors Logical Core Count 16 Physical Core Count 8
    BIOS Default System BIOS
    Language English (Regional Setting: English)
    Physical Memory 8179.535MB
    Virtual Memory 2047.875MB
    Page File 16357.266MB
    Storage C:\ Hard Disk Drive Total Disk Space 931.316GB Free Disk Space 821.516GB
    Storage D:\ Hard Disk Drive Total Disk Space 465.759GB Free Disk Space 113.924GB
    Storage E:\ Hard Disk Drive Total Disk Space 931.089GB Free Disk Space 152.117GB
    Storage G:\ Hard Disk Drive Total Disk Space 931.193GB Free Disk Space 843.172GB
    Storage J:\ Hard Disk Drive Total Disk Space 930.434GB Free Disk Space 281.680GB
    DirectX Version DirectX 11
    Graphic Device(s) ATI Radeon HD 5700 Series
    +Device \\.\DISPLAY1
    +Chip ATI display adapter (0x68B8)
    +Maker Advanced Micro Devices, Inc.
    +Video Memory 1010.422 MB
    +Shared Video Memory 3833.768 MB
    +DAC Type Internal DAC(400MHz)
    +Display Mode 2560 x 1440 (32 bit) (60Hz)
    +Driver aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    +Driver Version 8.17.0010.1091
    +Driver Date 7/29/2011 1:39:14 AM
    +Driver Language English
    +Vertex Shader 3.0
    +Pixel Shader 3.0
    +Vertex Texture Supported
    Sound Device(s) Speakers (Display Audio)
    +Device ID {4BE6563E-7935-48FF-97FB-CB53AFC676DA}
    +Device Name USBAUDIO.sys
    +Driver Version 6.01.7601.17514
    +Driver Language English
    +Driver Date 11/21/2010 7:23:47 AM
    Sound Device(s) Speakers (Realtek High Definition Audio)
    +Device ID {5E51B097-620E-4000-8DE2-055E4B557219}
    +Device Name RTKVHD64.sys
    +Driver Version 6.00.0001.5936
    +Driver Language English
    +Driver Date 8/10/2010 2:03:04 AM
    Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
    +Device ID {EC9FB751-EC7E-4C0A-AD0A-698F9D4F2B6E}
    +Device Name RTKVHD64.sys
    +Driver Version 6.00.0001.5936
    +Driver Language English
    +Driver Date 8/10/2010 2:03:04 AM
    Sound Device(s) AMD DP Output (AMD High Definition Audio Device)
    +Device ID {FA5095D8-8F9E-423F-8EA2-91C96660E82E}
    +Device Name AtihdW76.sys
    +Driver Version 7.12.0000.7702
    +Driver Language English
    +Driver Date 6/7/2011 2:07:00 AM
    Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
    +Name Mouse
    +Notes Axis 3 Button 3 Field of View 0
    Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
    +Name Keyboard
    +Notes Axis 0 Button 128 Field of View 0
    Input Device(s) {5CC89A00-E979-11E0-8001444553540000}
    +Name Apple Keyboard
    +Notes Axis 0 Button 8 Field of View 0
    Input Device(s) {5CD14C90-E979-11E0-8002444553540000}
    +Name Display Audio
    +Notes Axis 0 Button 0 Field of View 0
    Input Device(s) {5CD173A0-E979-11E0-8003444553540000}
    +Name Apple LED Cinema Display
    +Notes Axis 0 Button 0 Field of View 0
    Input Device(s) {5CD4A7F0-E979-11E0-8004444553540000}
    +Name ShuttlePRO v2
    +Notes Axis 2 Button 15 Field of View 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    AMD:CCC-AEMCapturingWindow
    Computer
    Mozilla Firefox
    Pro Tools LE - InstallShield Wizard
    Windows Live Messenger


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 10 ActiveX
    CCC Help English
    Catalyst Control Center
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    D3DX10
    FINAL FANTASY XIV
    MSVCRT
    Messenger Companion
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Mozilla Firefox 6.0.2 (x86 en-US)
    Native Instruments Controller Editor
    Native Instruments Guitar Rig 4
    Native Instruments Service Center
    Realtek High Definition Audio Driver
    SONAR X1 Producer
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live PIMT Platform
    Windows Live Photo Common
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    uTorrentBar Toolbar
    µTorrent


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000448
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 00001340
    C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe 00000E98
    C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe 00000C6C
    (1)

  2. #2
    Support Rep SE_James's Avatar
    Join Date
    Apr 2011
    Posts
    92
    kamarrie,

    We apologize for the problems you are experiencing with FINAL FANTASY XIV. Below we have provided a number of troubleshooting steps that you can try to resolve your issues. We hope they are of assistance.

    ・Power cycle the connectivity device
    Sometimes, resetting the bad data stored in the connectivity device will allow you to connect normally. Turn off the power on the modem, router, hub, etc., wait several minutes, turn the power on again, and check whether or not the problem is fixed.

    ・Update the firmware of the connectivity device
    With some devices, you may be unable to connect properly using a certain version of the firmware. We recommend updating to the newest version.
    - Please check with the device’s manufacturer regarding the method of updating the firmware. Even if you are running the newest version, overwriting it may fix the problem.

    ・Connect the PC directly to the modem
    To determine the source of the problem, temporarily disconnect any device that splits the connection, such as a hub, connect, and test whether or not the problem has been solved.
    - The connection type may be changed to broadband. Please ask your provider about which settings to use.

    ・Firewall settings/deactivation
    Please delete or deactivate any programs that you judge to be unnecessary and check whether or not the problem has been fixed. At this time, if you are using security software or firewall software, you can try (at your own risk) adjusting the settings so that “ffxivboot.exe” is allowed to bypass the software, deactivating the software, or uninstalling it.

    - How to terminate all running applications
    ・How to Shut Down Background Programs
    Click on the Windows Start Button. For users of Click the "Run" button (or the "Search programs and files" text box for Windows 7 users) once the Start Menu is displayed. In the text box that comes up, type in "msconfig" and then click the "OK" button. The "System Configuration Utility" dialogue box should then be displayed. Click the General tab, and then click "Selective Startup." Uncheck the "Load startup items" checkbox, and then restart your computer. Once your computer has finished restarting, please try logging into FINAL FANTASY XIV again. After conducting this test, please be sure to return your "Load startup items" setting to its original configuration.

    *Users with Microsoft Windows XP Service Pack 2 will have to add an exception for FINAL FANTASY XIV in their Windows Firewall settings.

    ・Confirm Internet Connection
    Please confirm that no maintenance is being performed and no connectivity problems are being experienced by your internet service provider.

    ・Confirm Internet Security
    Please confirm with your internet service provider that no network security services are being performed by them. Depending on the type of security service being provided, your communication ports may be blocked and regular internet access may be hindered.

    ■If the client does not run properly
    If you are having trouble running the game even though you meet the minimum system requirements, please try the following:

    • Start the game in Window mode
    Start Menu > All Programs > SQUARE ENIX > FINAL FANTASY XIV > FINAL FANTASY XIV Config
    General > Video Settings > Display Mode > Windowed

    • Decrease the texture quality
    Start Menu > All Programs > SQUARE ENIX > FINAL FANTASY XIV > FINAL FANTASY XIV Config
    General > Graphics >
    [Texture Quality] > Low
    [Texture Quality Filter] > Lowest

    • Stop programs running in the background
    Certain programs may prevent FINAL FANTASY XIV from running properly. Users may stop certain programs that are running in the background at their own discretion.

    • Update Graphic Drivers
    Please visit the official website for your current graphics card for more information on how to update the graphic drivers.

    • Reinstall FINAL FANTASY XIV
    Certain data may have been corrupt during the installation process. Please uninstall FINAL FANTASY XIV, and then reinstall it.

    • Adjust Your Settings
    The issue may be resolved by adjusting your current settings through the “FINAL FANTASY XIV Config” program.

    Start the program (Start Menu > All Programs > SQUARE ENIX > FINAL FANTASY XIV > FINAL FANTASY XIV Config) and adjust the settings accordingly.

    If your current system does not meet the minimum requirements, please obtain a system that does before you try running FINAL FANTASY XIV.
    (1)

  3. #3
    Player
    Neptune's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,062
    Character
    Neptune Deepsea
    World
    Balmung
    Main Class
    Thaumaturge Lv 80
    I think I remember hearing something about trouble with those CPUs because there are 16 cores. Try a google search about 16 core processors and FFXIV. Maybe "run as administrator" or some tweak like that, or change the process to only use certain cores. I forget.
    (1)

  4. #4
    Player
    Laraul's Avatar
    Join Date
    Nov 2011
    Posts
    902
    Character
    Laraul Lunacy
    World
    Hyperion
    Main Class
    Gladiator Lv 70
    Launch msconfig... go to the boot tab... select "Advanced Options" and lower the CPU count to 8 or 12 or something. I have a "24 core MacPro" and the game will not run unless I decrease the number of Active CPUs to 12 or 13.
    (1)

  5. #5
    Player
    Soukyuu's Avatar
    Join Date
    Mar 2011
    Posts
    2,086
    Character
    Crim Soukyuu
    World
    Ragnarok
    Main Class
    Pugilist Lv 50
    I remember a thread in the closed beta forums where a command line was posted to launch ffxiv with limited cores, not affecting the rest of the system. I don't remember the command line itself though...
    (2)

    [ AMD Phenom II X4 970BE@4GHz | 12GB DDR3-RAM@CL7 | nVidia GeForce 260GTX OC | Crucial m4 SSD ]

  6. #6
    Player
    Laraul's Avatar
    Join Date
    Nov 2011
    Posts
    902
    Character
    Laraul Lunacy
    World
    Hyperion
    Main Class
    Gladiator Lv 70
    The only command line option I know of is to use the START command to limit the game to 15 CPUs or less. I've done this thru a batch file...

    @echo off
    cd /d "C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV"
    start /affinity 7FFF ffxivboot.exe


    This will limit it to 15 cores.
    (1)

  7. #7
    Player
    Zephir's Avatar
    Join Date
    May 2011
    Posts
    156
    Character
    Nyan Lmeowin
    World
    Sargatanas
    Main Class
    Dragoon Lv 60
    Xeon isn't a good way to play FFXIV.

    Btw bootcamp/parallels are very far from perfection

    +

    2560x1440 is a little too for your 57xx series VGA.


    main problem is Xeon+core.

    Decrease number of active core and update all bootcamp driver and VGA driver.
    (0)

  8. #8
    Player
    Soukyuu's Avatar
    Join Date
    Mar 2011
    Posts
    2,086
    Character
    Crim Soukyuu
    World
    Ragnarok
    Main Class
    Pugilist Lv 50
    Quote Originally Posted by Laraul View Post
    The only command line option I know of is to use the START command to limit the game to 15 CPUs or less. I've done this thru a batch file...

    @echo off
    cd /d "C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV"
    start /affinity 7FFF ffxivboot.exe


    This will limit it to 15 cores.
    That's the one I remember seeing!
    (0)

    [ AMD Phenom II X4 970BE@4GHz | 12GB DDR3-RAM@CL7 | nVidia GeForce 260GTX OC | Crucial m4 SSD ]