Hello! I've been playing The Feast since Season 1, and I know the problem with it's community.
All you have to do is check the Duty Finder options to understand what's wrong:
Yes, there's no "(Unrated) 4 on 4 - Solo", therefore new players are unable to train in order to understand the simple basics.
I've found people undergeared queuing in rated.
People who was level 1 in their Grand Company queuing in rated.
People who didn't even know that there were pvp skills and, of course, queuing in rated.
And that's not their fault, it's game's fault to not provide an 4 on 4 solo queue unrated in order to train.
On Season 1 we had a pre-season, wich served to teach us how The Feast works, and it was really helpful for me because I played just for fun, without rankings and everything, so I had a lot of time to train and understand the basics.
After Season 1 there wasn't a single pre-season day, so new players or people that wanted to try The Feast for the first time didn't have a chance to train because there's not a single option for them, except 8v8 wich has different rules, and Frontline wich is uncomparable.
That's why some players were mean to new ones, because unexperienced players queued on a ranked mode to train a bit, and that affected directly the rank of veteran players.
There's no excuse to be mean to somebody, and it should be punished, but I can understand their frustration.
Erasing the chat in The Feast is one of the worst solutions here, because The Feast is already stressful, so disabling the communication makes it even more stressful and players will NEVER be able to understand their mistakes.
So I think the best solution is:
- Reactivate The Feact chat.
- Make a pre-season, like a week before engaging the new one.
- Make a new "4 on 4 - Solo Unrated" so new players and veterans can play freely and learning the basics, so they can go later to ranked mode and compete.
If you have any better ideas, please share them.
Sorry for my english!