We have confirmed the below issue.
The issue is being addressed, and we ask for your patience and understanding as we strive to resolve this promptly.

[Known Issue]
・When switching from a connecting zone to the housing area, an issue wherein speaking to the NPC to travel to your estate/apartment/free company may warp you to the incorrect area.

We apologize for the inconvenience this may be causing.

*Updated: Jan. 29, 2017 11:30 p.m. (PST) / Jan. 30, 2017 7:30 (GMT)
The above issue has been addressed with the maintenance performed on Jan. 25, 2017 10:00 p.m. to Jan. 26, 2017 1:15 a.m. (PST) / Jan. 26, 2017 6:00 9:15 (GMT).
We apologize for the inconvenience this has caused.