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  1. #1
    Support Rep SE_James's Avatar
    Join Date
    Apr 2011
    Posts
    92

    Feedback Request on Network Delay

    We have received quite a few reports that players still incur damage from Ifrit’s AoE attacks (such as Eruption) even after they move out of the AoE during the Bowl of Embers / the Bowl of Embers (Hard) battle.

    In order to thoroughly investigate this issue, please reply to this thread with the following details if you have personally experienced the issue.
    • Date & Time
    • Internet Service Provider
    • Network Type and Speed
    • Global IP (optional)
    • tracert Result*
      Use the following command to obtain a tracert result:
           tracert -h 50 traceip.ffxiv.com
         * Please try and obtain tracert results several times if possible.
    Thank you for your assistance and cooperation.
    How to obtain tracert results:
    1. Run cmd.exe or command.exe
      If you are using Windows XP, Vista, or Windows 7:
      Select Start > All Programs > Accessories > Command Prompt
    2. Type the command "tracert -h 50 traceip.ffxiv.com" (without quotes) on Command Prompt and press Enter.
    3. Copy and paste a tracert result.
    1. Click the "Command Prompt" icon located at the title bar to open a menu. Select Edit > Mark.
    2. Mark the tracert result in Command Prompt (from “Tracing route to...” to “Tracing complete.”). Click the icon again to select Edit > Copy.
    3. Paste the result in your reply.
    Users in Germany, please visit this thread.
    Users in France, please visit this thread.
    (16)

  2. #2
    Player
    Lienn's Avatar
    Join Date
    Mar 2011
    Posts
    1,949
    Character
    Lienn Deleene
    World
    Gungnir
    Main Class
    Alchemist Lv 50
    Lemme put mine here. Since it's in portuguese i'll "translate" it after the line. Good to know it started worrying you guys ^^ Because right now the best performance from FFXIV is way below the worst performance i ever had with FFXI...and right now it's also much worse than prior to 1.18...seems like every patch that comes the game response is getting worse.

    Date: 16:30 10/28/2011
    ISP: BrTurbo (Brazil)
    Network: ADSL 2MBps

    Rastreando a rota para traceip.ffxiv.com [202.67.52.81] (tracing route for traceip.ffxiv.com)
    com no máximo 50 saltos:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 1 ms * * 192.168.254.254
    3 * * * Esgotado o tempo limite do pedido. (request timeout)
    4 * * * Esgotado o tempo limite do pedido.
    5 * * * Esgotado o tempo limite do pedido.
    6 * * * Esgotado o tempo limite do pedido.
    7 * * * Esgotado o tempo limite do pedido.
    8 * * * Esgotado o tempo limite do pedido.
    9 * * * Esgotado o tempo limite do pedido.
    10 * * * Esgotado o tempo limite do pedido.
    11 * * * Esgotado o tempo limite do pedido.
    12 * * * Esgotado o tempo limite do pedido.
    13 * * * Esgotado o tempo limite do pedido.
    14 394 ms 359 ms 387 ms 202.67.52.81

    Rastreamento concluído. (tracing complete)
    (0)
    Last edited by Lienn; 10-29-2011 at 05:43 AM. Reason: forgot to add the other info.

  3. #3
    Player
    Defmetal's Avatar
    Join Date
    Mar 2011
    Location
    Delete Lalafell
    Posts
    397
    Character
    Eadieni Valefor
    World
    Hyperion
    Main Class
    Paladin Lv 100
    3:25PM CST (13:25 PDT as you call it)
    Time Warner Cable
    Cable Wideband 50MBps

    Tracing route to traceip.ffxiv.com [202.67.52.81]
    over a maximum of 50 hops:

    1 <1 ms <1 ms <1 ms AUSTINS-TIME-CA [10.0.1.1]
    2 6 ms 7 ms 7 ms 10.77.19.1
    3 9 ms 6 ms 7 ms tge1-8.snantx2300-er03.texas.rr.com [24.28.134.188]
    4 8 ms 8 ms 7 ms tge3-3.snantx2000-er03.texas.rr.com [24.28.131.30]
    5 14 ms 13 ms 10 ms tengig0-0-0-3.snantx6000-rtr1.satx.rr.com [24.28.133.120]
    6 25 ms 23 ms 23 ms ae23.dllatxl3-cr01.texas.rr.com [72.179.205.8]
    7 15 ms 15 ms 15 ms ae-4-0.cr0.dfw10.tbone.rr.com [66.109.6.88]
    8 52 ms 51 ms 56 ms ae-3-0.cr0.lax30.tbone.rr.com [66.109.6.0]
    9 53 ms 53 ms 53 ms ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
    10 52 ms 53 ms 54 ms pacnet.com.any2ix.coresite.com [206.223.143.138]
    11 159 ms 159 ms 159 ms po15-1-1.cr1.nrt1.asianetcom.net [202.147.61.186]
    12 159 ms 159 ms 159 ms gi1-0-0.gw1.nrt5.asianetcom.net [202.147.0.178]
    13 161 ms 162 ms 159 ms squareco.asianetcom.net [203.192.149.210]
    14 160 ms 159 ms 160 ms 61.195.56.129
    15 159 ms 160 ms 160 ms 219.117.144.2
    16 160 ms 160 ms 159 ms 219.117.146.149
    17 158 ms 157 ms 157 ms 219.117.146.129
    18 158 ms 157 ms 158 ms 219.117.146.38
    19 159 ms 159 ms 159 ms 202.67.52.81

    Trace complete.
    (0)
    Last edited by Defmetal; 10-29-2011 at 05:28 AM.

  4. #4
    Player
    Rentahamster's Avatar
    Join Date
    Mar 2011
    Location
    Lindblum MRD50/THM50/LNC50
    Posts
    2,823
    Character
    Renta Hamster
    World
    Sargatanas
    Main Class
    Gladiator Lv 50
    Is there any way we can submit this information privately without having our IPs on display?
    (3)
    ------------------------------------------------------------------------------------------------------

    My Threads: http://forum.square-enix.com/ffxiv/s...vBForum_Thread

  5. #5
    Player
    DoctorMog's Avatar
    Join Date
    Mar 2011
    Location
    Limsa
    Posts
    1,944
    Character
    Doctor Mog
    World
    Hyperion
    Main Class
    Lancer Lv 51
    Are you guys posting results from inside the Ifrit fight?

    Or are you posting a result while standing in Uldah or something?

    Shouldn't the sample come from when you have just fought Ifrit and notice latency issues?
    (1)
    Last edited by DoctorMog; 10-29-2011 at 05:56 AM.

  6. #6
    Player
    SirEdeonX's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    701
    Character
    Edeon Vails
    World
    Shiva
    Main Class
    Archer Lv 60
    I'll be also translating my results from portuguese ;P

    Date & Time: 28/10/2011 21:48
    Internet Service Provider: ZON TV Cabo
    Network Type and Speed: ADSL 12MB
    tracert Result:

    A rastrear a rota para traceip.ffxiv.com [202.67.52.81] (tracing route for traceip.ffxiv.com)
    até um máximo de 50 saltos:

    1 1 ms 1 ms 1 ms 192.168.2.1
    2 8 ms 9 ms 8 ms 10.4.127.254
    3 333 ms 123 ms 53 ms 10.137.196.145
    4 14 ms 9 ms 11 ms 10.255.49.94
    5 874 ms 142 ms 9 ms te2-8.ccr01.opo01.atlas.cogentco.com [149.6.32.17]
    6 13 ms 13 ms 16 ms te7-1.ccr01.vgo01.atlas.cogentco.com [154.54.57.138]
    7 24 ms 23 ms 23 ms te4-8.ccr01.bio01.atlas.cogentco.com [154.54.37.49]
    8 27 ms 27 ms 27 ms te2-2.ccr01.bod01.atlas.cogentco.com [154.54.38.82]
    9 36 ms 38 ms 35 ms te0-0-0-1.mpd22.par01.atlas.cogentco.com [130.117.0.226]
    10 108 ms 109 ms 109 ms te0-6-0-2.mpd22.jfk02.atlas.cogentco.com [154.54.46.105]
    11 114 ms 115 ms 114 ms te0-3-0-6.mpd22.dca01.atlas.cogentco.com [154.54.41.29]
    12 160 ms 154 ms 145 ms te0-2-0-3.mpd22.atl01.atlas.cogentco.com [154.54.2.101]
    13 145 ms 144 ms 145 ms te0-3-0-2.mpd22.iah01.atlas.cogentco.com [154.54.2.246]
    14 194 ms 176 ms 175 ms te0-0-0-3.mpd22.lax01.atlas.cogentco.com [154.54.45.6]
    15 179 ms 179 ms 183 ms te9-1.ccr02.lax05.atlas.cogentco.com [154.54.44.130]
    16 181 ms 181 ms 180 ms 38.104.84.42
    17 289 ms 289 ms * gi11-0-0.cr1.nrt1.asianetcom.net [202.147.61.170]
    18 289 ms 291 ms 290 ms gi1-0-0.gw1.nrt5.asianetcom.net [202.147.0.178]
    19 295 ms 295 ms 298 ms squareco.asianetcom.net [203.192.149.210]
    20 316 ms 310 ms 683 ms 61.195.56.129
    21 310 ms 298 ms 307 ms 219.117.144.2
    22 296 ms 296 ms 297 ms 219.117.146.149
    23 306 ms 308 ms 308 ms 219.117.146.129
    24 310 ms 308 ms 307 ms 219.117.146.46
    25 447 ms 416 ms 317 ms 202.67.52.81

    Rastreio concluído. (tracing complete)
    (0)
    Last edited by SirEdeonX; 10-29-2011 at 09:16 AM.

  7. #7
    Player
    Defmetal's Avatar
    Join Date
    Mar 2011
    Location
    Delete Lalafell
    Posts
    397
    Character
    Eadieni Valefor
    World
    Hyperion
    Main Class
    Paladin Lv 100
    Those aren't your IPs they are the route its taking to get to it.

    It doesn't matter if you are killing ifrit or not, the servers are in the same building. Even if the ifrit fight is on another server its in the same room.
    (1)

  8. #8
    Player
    Keftenk's Avatar
    Join Date
    Mar 2011
    Location
    Uldah
    Posts
    802
    Character
    Keftenk Duras
    World
    Excalibur
    Main Class
    Conjurer Lv 50
    Tracing route to traceip.ffxiv.com [202.67.52.81]
    over a maximum of 50 hops:

    1 <1 ms <1 ms 1 ms 192.168.1.1
    2 8 ms 7 ms 8 ms 73.205.22.1
    3 15 ms 9 ms 7 ms te-4-1-ur01.maplegrove.mn.minn.comcast.net [68.8
    5.166.49]
    4 7 ms 9 ms 9 ms te-2-1-ur02.newhope.mn.minn.comcast.net [68.87.1
    74.45]
    5 8 ms 13 ms 12 ms te-8-1-ur01.newhope.mn.minn.comcast.net [69.139.
    176.49]
    6 11 ms 14 ms 11 ms te-0-3-0-2-ar01.crosstown.mn.minn.comcast.net [6
    8.87.174.29]
    7 27 ms 27 ms 30 ms te-2-1-0-6-cr01.denver.co.ibone.comcast.net [68.
    86.94.249]
    8 73 ms 72 ms 71 ms pos-3-13-0-0-cr01.sanjose.ca.ibone.comcast.net [
    68.86.85.134]
    9 71 ms 71 ms 72 ms pos-0-1-0-0-pe01.529bryant.ca.ibone.comcast.net
    [68.86.87.2]
    10 70 ms 75 ms 83 ms 80.156.163.153
    11 179 ms 180 ms 182 ms 217.239.40.154
    12 177 ms 177 ms 177 ms 80.150.170.106
    13 178 ms 177 ms 177 ms 61.195.56.133
    14 181 ms 178 ms 177 ms 219.117.144.6
    15 176 ms 190 ms 177 ms 219.117.146.153
    16 178 ms 177 ms 177 ms 219.117.146.141
    17 178 ms 178 ms 182 ms 219.117.146.50
    18 177 ms 177 ms 178 ms 202.67.52.81

    Trace complete.
    (0)

  9. #9
    Player
    Lienn's Avatar
    Join Date
    Mar 2011
    Posts
    1,949
    Character
    Lienn Deleene
    World
    Gungnir
    Main Class
    Alchemist Lv 50
    Quote Originally Posted by Rentahamster View Post
    Is there any way we can submit this information privately without having our IPs on display?
    Indeed it's like Defmetal said...those IPs are route destiny IPs, not yours. And IPs starting with 192.168.*.* are network device IPs, like routers, hubs, switches...it's default for network devices so you cannot be identified by it.

    But if you want to send it in a private way, try using the support page contact for it. There is a technical support option there (even though i believe it would be better just sending it with feedback option since technical support first approach is always automated. Just explain that you don't want to post info of yours at forum)

    EDIT: Lol...i'm the only one getting timeout...i guess my connection is even worse than i expected...even though those speedtest sites rate it pretty well (Often B)
    (3)
    Last edited by Lienn; 10-29-2011 at 06:32 AM.

  10. #10
    Player
    Join Date
    Jul 2011
    Location
    Gridania
    Posts
    1,646
    October 28, 2011 4:55 PM MDT
    Comcast
    Cable 2MB

    Tracing route to traceip.ffxiv.com [202.67.52.81]
    over a maximum of 50 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 25 ms 32 ms 28 ms 98.245.112.1
    3 12 ms 9 ms 30 ms te-8-2-ur02.boulder.co.denver.comcast.net [68.85
    .107.109]
    4 12 ms 31 ms 16 ms te-0-6-0-5-ar02.aurora.co.denver.comcast.net [68
    .86.179.81]
    5 14 ms 14 ms 33 ms pos-3-7-0-0-cr01.denver.co.ibone.comcast.net [68
    .86.91.101]
    6 56 ms 59 ms 93 ms pos-3-13-0-0-cr01.sanjose.ca.ibone.comcast.net [
    68.86.85.134]
    7 56 ms 54 ms 54 ms pos-0-0-0-0-pe01.529bryant.ca.ibone.comcast.net
    [68.86.86.122]
    8 56 ms 52 ms 53 ms 80.156.163.153
    9 161 ms 163 ms 162 ms 217.239.40.154
    10 176 ms 160 ms 160 ms 80.150.170.106
    11 176 ms 174 ms 160 ms 61.195.56.133
    12 159 ms 160 ms 162 ms 219.117.144.6
    13 158 ms 176 ms 163 ms 219.117.146.153
    14 203 ms 185 ms 164 ms 219.117.146.141
    15 160 ms 162 ms 160 ms 219.117.146.50
    16 177 ms 162 ms 160 ms 202.67.52.81

    Trace complete.

    ---
    October 28, 2011 5:00 PM MDT

    Tracing route to traceip.ffxiv.com [202.67.52.81]
    over a maximum of 50 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 28 ms 24 ms 29 ms 98.245.112.1
    3 32 ms 11 ms 29 ms te-8-2-ur02.boulder.co.denver.comcast.net [68.85
    .107.109]
    4 16 ms 31 ms 14 ms te-0-6-0-5-ar02.aurora.co.denver.comcast.net [68
    .86.179.81]
    5 12 ms 13 ms 13 ms pos-3-7-0-0-cr01.denver.co.ibone.comcast.net [68
    .86.91.101]
    6 58 ms 56 ms 55 ms pos-3-13-0-0-cr01.sanjose.ca.ibone.comcast.net [
    68.86.85.134]
    7 64 ms 59 ms 54 ms pos-0-0-0-0-pe01.529bryant.ca.ibone.comcast.net
    [68.86.86.122]
    8 80 ms 99 ms 55 ms 80.156.163.153
    9 166 ms 163 ms 165 ms 217.239.40.154
    10 161 ms 166 ms 159 ms 80.150.170.106
    11 159 ms 162 ms 162 ms 61.195.56.133
    12 163 ms 178 ms 160 ms 219.117.144.6
    13 166 ms 167 ms 164 ms 219.117.146.153
    14 161 ms 162 ms 160 ms 219.117.146.141
    15 162 ms 161 ms 163 ms 219.117.146.50
    16 159 ms 159 ms 177 ms 202.67.52.81

    Trace complete.
    (0)
    Last edited by Answa; 10-29-2011 at 08:01 AM.

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