Reporting Latency Related Issue (NA Data Center)

[mutantx]

i made a new thread in eu section this morning not to clutter / confuse this

http://forum.square-enix.com/ffxiv/t...92#post3465592

[pokemonangel9]

Name of your Internet Service Provider (ISP): Verizon
Ticket or reference number from your ISP: They insist it isn't on their part as "everyone else in your household would be having trouble"
State/Country: New Jersey, USA
Date/Time: Started about a month ago
Frequency: Usually around 3p and 9p EST; when it hit the problem lasted for a few hours.
Content: Because of the frequency I would never be able to start anything. I hear a lot of friends complaining about it in KOTR and Alex (S).
Which in-game World were you playing on when the issue occurred?: Gilgamesh

[Kuleid]

Name of your Internet Service Provider (ISP):

Comcast

Ticket or reference number from your ISP:

#CR532150532

State/Country:

Georgia, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any):

Started around a month ago. Occurs throughout most of the day and night. Is specifically much worse around NA primetime (8PM-12AM EST). On weekends its even worse.

Frequency (How often does this issue occur?):

Nearly constantly. Constant lag spikes, rubber banding, input delays, and so on.

Content (Which content were you playing in-game when the issue occurred?):

Mostly in instanced content such as dungeons. However, I also experience packet loss in the overworld sometimes.

Which in-game World were you playing on when the issue occurred?:

Excalibur.

Traceroute records (optional):


|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

10.0.0.1 - 0 | 73 | 73 | 2 | 3 | 12 | 2 |

96.120.5.53 - 0 | 73 | 73 | 9 | 12 | 22 | 14 |

68.85.172.129 - 0 | 73 | 73 | 10 | 11 | 21 | 10 |

xe-7-0-22-0-ar01.b0atlanta.ga.atlanta.comcast.net - 0 | 73 | 73 | 10 | 13 | 41 | 11 |

lag-5.ear2.b0atlanta2.Level3.net - 29 | 35 | 25 | 0 | 12 | 28 | 12 |

ae-11-11.car2.Montreal2.Level3.net - 0 | 73 | 73 | 34 | 58 | 233 | 35 |

ae-11-11.car2.Montreal2.Level3.net - 0 | 73 | 73 | 33 | 59 | 226 | 35 |

ORMUCO-COMM.car2.Montreal2.Level3.net - 0 | 73 | 73 | 34 | 37 | 49 | 39

192.34.76.10 - 0 | 73 | 73 | 39 | 44 | 93 | 43 |

199.91.189.242 - 0 | 73 | 73 | 38 | 41 | 62 | 42 |

199.91.189.38 - 0 | 73 | 73 | 40 | 42 | 62 | 44 |

[Rhode]

Name of your Internet Service Provider (ISP): Comcast Xfinity
Ticket or reference number from your ISP: None, they said it was not a problem on their side.
State/Country: MA, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Usually begins around 9:15pm EST to about 11:15pm EST
Frequency (How often does the issue occur?): Seems to be every night. Lots of dropped packets making working with mechanics in boss fights very hard. People in the overworld "catch up" too, so it really diminishes the overall experience of the game.
Content (Which content were you playing in-game when the issue occurred?): Overworld, instances, PvP, Gold Saucer
Which in-game World were you playing on when the issue occurred?: Leviathan

[Zraadar]

•Name of your Internet Service Provider Charter Communications
•Ticket or reference number from your ISP. 2284161
•State/Country IL/USA
•Date/Time Mid afternoon to in the evening.
•Frequency The problem will occur every 2 minutes while in game stopping the effects of the animation in combat to make it seem your character skating across the terrain, UI shortcuts, background music, etc. Once the problem stops, every command that you did during that time will all pop up at the same time.
•Content just fighting mobs in the field outside of Gridania to complete quests.
•Which in-game World were you playing on when the issue occurred? Coeurl
•Traceroute records

Microsoft Windows [Version 10.0.1024
(c) 2015 Microsoft Corporation. All rights reserved.

Tracing route to na.finalfantasyxiv.com [124.150.157.254]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms 192.168.0.1

2 * * * Request timed out.

3 28 ms 18 ms 26 ms dtr01rxnail-tge-0-1-1-1.rxna.il.charter.com [96.34.52.45]

4 13 ms 18 ms 26 ms crr02blvlil-bue-10.blvl.il.charter.com [96.34.50.97]

5 19 ms 18 ms 38 ms bbr01blvlil-bue-110.blvl.il.charter.com [96.34.2.170]

6 18 ms 18 ms 40 ms bbr01olvemo-bue-3.olve.mo.charter.com [96.34.0.14]

7 26 ms 30 ms 30 ms bbr02chcgil-bue-2.chcg.il.charter.com [96.34.0.12]

8 27 ms 27 ms 47 ms prr01chcgil-bue-4.chcg.il.charter.com [96.34.3.11]

9 53 ms 30 ms 49 ms 10ge3-4.core2.chi1.he.net [184.105.20.85]

10 68 ms 43 ms 25 ms 100ge5-2.core1.chi1.he.net [184.105.81.98]

11 63 ms 67 ms 54 ms 10ge15-2.core1.den1.he.net [184.105.81.82]

12 81 ms 74 ms 74 ms 10ge13-2.core1.sjc2.he.net [184.105.213.105]

13 104 ms 98 ms 110 ms pacnet.10gigabitethernet2-2.core1.sjc2.he.net [216.218.192.234]

14 220 ms 214 ms 214 ms te0-1-0-1.gw2.lax3.asianetcom.net [202.147.61.206]

15 215 ms 210 ms 223 ms gi10-0-0.cr2.nrt1.asianetcom.net [202.147.0.61]

16 212 ms 234 ms 230 ms gi2-0-0.cr1.nrt1.asianetcom.net [20.147.0.57]

17 224 ms 227 ms 261 ms squareco.asianetcom.net [203.192.149.210]

18 206 ms 190 ms 187 ms 61.195.56.129

19 213 ms 211 ms 214 ms 219.117.144.70

20 207 ms 222 ms 222 ms 219.117.144.49

21 212 ms 219 ms 222 ms 219.117.144.29

22 206 ms 202 ms 210 ms 219.117.147.170

23 218 ms 209 ms 216 ms 124.150.157.254

Trace complete.

[linklite]

Name of your Internet Service Provider (ISP): AT&T UVerse
Ticket or reference number from your ISP.: AT&T says there is nothing wrong on their end.
State/Country: Texas, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): After 3.1 Update.
Frequency (How often does the issue occur?): Everynight
Content (Which content were you playing in-game when the issue occurred?): Everywhere, specially in instances.
Which in-game World were you playing on when the issue occurred? Exodus
Traceroute records (optional) (Learn how to generate traceroute record): N/A

[yolnah]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: CR534611724

State/Country: Indiana/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Thanksgiving weekend and "cyber monday" were the worst, and it has tapered off since then, but it's still noticeable during evening hours and on weekend afternoons

Frequency (How often does the issue occur?): Generally in fits and starts, where for a few global cooldowns (maybe 10 seconds total, then)? The game will not exactly freeze, but act similarly to as if network connection were dropped (other characters stop taking actions, skills do not have effects, etc), then for another 10s or so after things start back up, a bunch of things that happened during the slowdown period will finally apply. Generally happens a few times a dungeon, so assuming a dungeon takes maybe 30m, that would be once every 5-10m? This is all during "peak hours", in the early morning when no one is on, it runs butter-smooth.

Content (Which content were you playing in-game when the issue occurred?): Nothing in particular; a few dungeons, running around Idyllshire, bit of crafting and gathering...

Which in-game World were you playing on when the issue occurred?: Diabolos

Traceroute records (optional)

One I generated while the issue was tapering off, a bit laggy but not as bad as during peak times:

1 1 ms 1 ms 1 ms 192.168.8.1
2 161 ms 35 ms 62 ms 96.120.112.129
3 11 ms 10 ms 16 ms te-0-0-0-6-

sur04.noblesville.in.indiana.comcast.
net [69.139.173.185]
4 10 ms 11 ms 10 ms te-8-3-

ur03.elmhurst.il.chicago.comcast.net [68.
87.231.133]
5 12 ms 11 ms 11 ms 69.139.202.213
6 25 ms 23 ms 23 ms hu-1-13-0-0-

ar01.area4.il.chicago.comcast.net [6
8.86.187.245]
7 * 62 ms 22 ms 4.68.63.125
8 233 ms 234 ms 220 ms ae-10-

10.car2.Montreal2.Level3.net [4.69.153.86]

9 177 ms 162 ms 107 ms ae-10-

10.car2.Montreal2.Level3.net [4.69.153.86]

10 50 ms 42 ms 43 ms ORMUCO-

COMM.car2.Montreal2.Level3.net [4.59.178.
74]
11 42 ms 41 ms 42 ms 192.34.76.10
12 278 ms 302 ms 320 ms 199.91.189.242
13 46 ms 44 ms 89 ms 199.91.189.38

Subsequent pings to stops 7 and 8 showed that 7 was fairly normal ping and 8 occasionally had spikes of >600ms ping, without noticeable packet loss.

One taken now, late at night:

1 <1 ms <1 ms <1 ms 192.168.8.1
2 9 ms 8 ms 9 ms 96.120.112.129
3 16 ms 10 ms 8 ms te-0-0-0-6-sur04.noblesville.in.indiana.com
net [69.139.173.185]
4 9 ms 9 ms 16 ms te-8-3-ur03.elmhurst.il.chicago.comcast.net
87.231.133]
5 13 ms 15 ms 14 ms 69.139.202.213
6 25 ms 23 ms 30 ms hu-1-13-0-0-ar01.area4.il.chicago.comcast.n
8.86.187.245]
7 2248 ms 2136 ms * 4.68.63.125
8 42 ms 42 ms 49 ms ae-10-10.car2.Montreal2.Level3.net [4.69.15

9 42 ms 42 ms 42 ms ae-10-10.car2.Montreal2.Level3.net [4.69.15

10 48 ms 45 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59
74]
11 40 ms 40 ms 73 ms 192.34.76.10
12 40 ms 40 ms 41 ms 199.91.189.242
13 52 ms 40 ms 42 ms 199.91.189.38

Trace complete.

A couple more showed packet loss at stops 7 and 8, which seem to be the worst for my location.

[Kassatsu]

Name of your Internet Service Provider (ISP) - AT&T U-Verse
Ticket or reference number from your ISP. -TBD
State/Country - Florida, USA
Date/Time - Between 4pm est - 12am est (those are the times I'm on and it occurs.
Frequency - Every night, every few minutes or so.
Content - Dungeons/raids/diadem primarily, I have also seen my cactpot card reveals being noticeably lagged when I do my minicactpot.
Which in-game World were you playing on when the issue occurred? Excalibur
Traceroute records (optional) - TDB, Will run tonight.

[Coldbrand]

Getting hit with severe lag at 9PM EST on the nose it began. Comcast user. This throttling has to stop. Massachusetts.

[Darthenron]

Name of your Internet Service Provider: AT&T
Ticket or reference number from your ISP: Did not give one said nothing is wrong on their end.
State/Country: Texas / United Sates
Date/Time: Started about a month ago game lags up to 3 seconds. This occurred after the recent data center migrations.
Frequency: More noticeable during peak hours however it is daily at random intervals.
Content: Dungeons / World exploration / walking in cities.
Which in-game World were you playing on when the issue occurred?: Hyperion
Traceroute records (optional):
Tracing route to 199.91.189.57 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 22 ms 22 ms 24 ms 99-39-88-2.lightspeed.rcsntx.sbcglobal.net [99.39.88.2]
3 25 ms 24 ms 24 ms 70.143.192.194
4 24 ms 27 ms 23 ms 12.83.34.1
5 26 ms 27 ms 27 ms gar26.dlstx.ip.att.net [12.123.16.85]
6 * * * Request timed out.
7 69 ms 81 ms 76 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 68 ms 68 ms 70 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 68 ms 68 ms 68 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 79 ms 80 ms 81 ms 192.34.76.10
11 80 ms 80 ms 78 ms 199.91.189.242
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.