Is the Duty Finder working as it should?

[Catwho]

Last night, my queues were decent, but once US prime-time hit, the lag got pretty bad. Was going to blame it on my connection until I saw a lot of others say the same thing.
I mean, the lag wasn't unbearable in in most dungeons, but it was fairly severe once I tried doing a Diadem (Hard) with my FC.

The weirdest part was that everyone would freeze and suddenly warp around until my client caught up, while I would appear to be moving normally on most of their clients. If I didn't say anything, they probably wouldn't know I was lagging.

AT&T had a circuit issue on one of their biggest pipes, which was affecting users across multiple ISPs since they have a major artery that runs from Atlanta to Montreal that other ISPs piggyback.

[ToniRomo]

Did DF: Leveling today and it was nice and fast again.

[Zhexos]

Once more we'd like to thank everyone for their continued feedback regarding Duty Finder matching speeds. We've been reading comments from players pointing out there may be specific issues that haven't been addressed.

Using this information, and the player matching data itself, the development team investigated the issue. As a result, they were able to determine that there may be cases where the matching queue for the Duty Roulette halts under specific conditions.

The conditions are as follows:

When a pre-made party queues for a Duty Roulette, and their party consists of three or fewer members, there is a possibility where that group will be matched with another pre-made group that also consists of three or fewer members under certain conditions. This in turn causes an unusual party setup to be made which results in all queues behind this halting.

Once the above issue occurs, all queues created after this, whether they be solo or in a pre-formed party, will be matched into a queue that is suspended which results in these long queue times.

The queue that was suspended will resume under certain conditions; however, it can take a long time until this happens, causing congestion in Duty Roulette matching. Additionally, this situation has a high possibility of occurring during peak hours. Because of this, individuals may think that the queue speed fluctuates depending on the time of day that they're queueing.

This issue only occurs when queueing for Duty Roulettes, and doesn't affect the Duty Finder's normal matching system.

We were able to address this issue on our end, and we're currently working to implement a hotfix by the end of the week. However, we must make sure that it's properly tested, therefore we would like some additional time to do checks. We apologize for the inconvenience this and other related issues have been causing players.

Additionally, we have received feedback from players requesting that we revert the Duty Roulette matching system to a pre-Patch 3.1 setup. However, the individual content matching that content in Patch 3.1 utilizes was built on top of the new matching system. Therefore, reverting the system will greatly affect these, as well as require even more time for investigation. So we're carefully addressing the issue and putting our efforts into optimizing the current system.

The previous algorithm used a system where it first selected content and then looked for participants, whereas the new algorithm will first form a party as quickly as possible and then select the content. This new system was developed to provide a much quicker matching experience for everyone.

We are aware that there have been issues, especially inconveniencing those trying to utilize the Duty Roulette; however, based on data we've been investigating, we can confirm the matching speed outside of the Duty Roulette is faster than that before Patch 3.1.

Once more, we sincerely apologize for the inconvenience this has caused, and would appreciate your understanding as we work to address this issue.

[Fevelle]

The previous algorithm used a system where it first selected content and then looked for participants

So that's where all my Tam-tara's runs came from!
I like the new matching system, seems very quick after the last hotfixes, I insta-queue most of the time for the 60's roulettes as healer.

[DSFKaiser]

Once more, we sincerely apologize for the inconvenience this has caused, and would appreciate your understanding as we work to address this issue.

Thank u guys for also keeping us updated about the issue, glad its looking good!, time to try myself now

[CatchaFire420]

Well tell duty finder to quit giving me wanderer's palace every time for goodness sake, tell DF to pick other content for 50 roulette

Aneas

[Kaiden019]

Me and a friend have been waiting for expert for 30 min as DPS. Never waited this long before.

[Stormrider]

Quality Information

This is the kind of frankness and information you can respect. Even if this does not mean stuff is fixed. Players should have a better understanding of this system then has been provided in the past. Hopefully this is a sign of the way community management is going.

[Catwho]

FINALLY got an explanation as to why it hit some people and not others. Thank you so much Zhexos.

[Risvertasashi]

-snip-

Thanks for investigating and keeping us informed.