Latency/Connection Issues Since the Launch of the EU Data Center

[Bariaus]

Moving feedback to NA thread.

[Nickel_Tiger]

Name of Internet Service Provider (ISP)
Quick Bell.

Country of residence
Germany.

Reference number from your ISP, if you have raised this matter with them
Internet connection is perfectly fine.

When does the problem occur (e.g. only during specific times such as in the evenings?)
Problem started after the patch 4.0 was applied. No specific time, or interval.

Frequency of problem (e.g. every 2 minutes)
At random.

Error
No error, Just states there was a connection lose to the serer returns me to start screen (having to wait in the queue again is the frustrating part)

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Mainly experienced during palace of the dead.

Server
Cerberus

Trace route
Tracing route to eu.square-enix.com [209.130.141.243]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 6 ms 11 ms 7 ms srbmuc12.qsc.de [213.148.133.205]
3 8 ms 5 ms 5 ms crmmuc11-et-6-10.qsc.de [87.234.13.193]
4 12 ms 15 ms 12 ms crmfra11-xg-4-2-0-0.qsc.de [87.234.10.177]
5 12 ms 12 ms 12 ms l0.dblnir2-cr2.bbnplanet.net [195.16.160.5]
6 12 ms 11 ms 11 ms 4.69.163.106
7 12 ms 12 ms 11 ms glbx-level3-10G.Frankfurt1.Level3.net [4.68.63.242]
8 25 ms 25 ms 25 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net [64.213.77.134]
9 24 ms 31 ms 23 ms 209.130.141.196
10 24 ms 24 ms 24 ms eu.square-enix.com [209.130.141.243]

Trace complete.

[wildchildbcn]

Name of Internet Service Provider (ISP)
Jazztel

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them
They say everything is fine (actually everything works well but ffxiv)

When does the problem occur (e.g. only during specific times such as in the evenings?)
Totally random several times during the day, the problem started 2 or 3 months ago but didn't bother because i could relog quickly... now i have to wait 2 hours -.-
The thing is both my gf and I play at the same house (she plays on ps4 and I do on pc) and usually we don't dc at the same time.

Frequency of problem (e.g. every 2 minutes)
Random.

Error
90k, 90k2... the usual dc errors.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
All the content.

Server
Ragnarok

Trace route
Traza a la dirección eu.square-enix.com [209.130.141.243]
sobre un máximo de 30 saltos:

1 38 ms <1 ms <1 ms Livebox [192.168.1.1]
2 3 ms 3 ms 3 ms ip-192-169-255-254.ip.secureserver.net [192.169.255.254]
3 3 ms 3 ms 3 ms 10.145.83.2
4 4 ms 4 ms 4 ms 102.217.106.212.static.jazztel.es [212.106.217.102]
5 4 ms 3 ms 3 ms 101.217.106.212.static.jazztel.es [212.106.217.101]
6 * * * Tiempo de espera agotado para esta solicitud.
7 40 ms 28 ms 22 ms ae-2-3204.edge3.paris1.level3.net [4.69.161.114]
8 21 ms 21 ms 20 ms global-crossing-xe-level3.paris1.level3.net [4.68.63.230]
9 28 ms 27 ms 27 ms po6.ar4.lon3.gblx.net [67.16.142.102]
10 29 ms 30 ms 29 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net [64.213.77.134]
11 28 ms 27 ms 27 ms 209.130.141.196
12 28 ms 28 ms 28 ms eu.square-enix.com [209.130.141.243]

Traza completa.

[ErgoFrosty]

Name of Internet Service Provider (ISP)
Beeline

Country of residence
Russia

When does the problem occur (e.g. only during specific times such as in the evenings?)
since about 12AM GMT, I could not play yesterday at all (10104 while trying to load in).

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
At the moment all instances are working fine but all open areas are nearly unplayable (feels like the latency is around 2 seconds or so).

Frequency of problem (e.g. every 2 minutes)
All the time since 12AM GMT today (yesterday I didnt manage to even play)

[Amalvi]

Name of Internet Service Provider
Moviestar
Country of residence
Spain
Reference number from your ISP, if you have raised this matter with them
When does the problem occur (e.g. only during specific times such as in the evenings?)
Mornings are more or less alright. Starts during the afternoon
Frequency of problem (e.g. every 2 minutes)
at first it just happened once. Today i tried playing and it kicked me every 2-4 minutes
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
First time it was in a dungeon, it happened a couple of times while travelling through the new zones like Yanxia, today it happened constantly while trying to do frontlines PVP

also it shows the following error everytime

[arry1344]

Name of Internet Service Provider
Batelco
Country of residence
Bahrain

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
I have been experiencing it all day even when it is not Prime time
Frequency of problem (e.g. every 2 minutes)
When ever i go into a duty
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Dungeons, trials, basically whenever i use the DF

Server: Cerberus

Tracing route to eu.square-enix.com [209.130.141.243]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 2 ms 2 ms 31 ms 84.255.129.1
3 3 ms 3 ms 2 ms 89.148.62.71
4 31 ms 53 ms 52 ms 89.148.62.53
5 3 ms 2 ms 2 ms 172.17.9.33
6 15 ms 15 ms 15 ms 134.0.217.33
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 141 ms 139 ms 139 ms 134.0.219.17
11 193 ms 194 ms 193 ms xe-4-0-0.edge4.Amsterdam1.Level3.net [212.72.43.
121]
12 193 ms 194 ms 193 ms gblx-level3-ae.amsterdam1.Level3.net [4.68.110.1
98]
13 409 ms 194 ms 194 ms po3.ar4.LON3.gblx.net [67.17.111.141]
14 196 ms 196 ms 196 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net
[64.213.77.134]
15 195 ms 195 ms 196 ms 209.130.141.196
16 194 ms 193 ms 194 ms eu.square-enix.com [209.130.141.243]

[Kondor]

Name of Internet Service Provider
Netia
Country of residence
Poland
When does the problem occur (e.g. only during specific times such as in the evenings?)
All time since 25.06.2017
Frequency of problem (e.g. every 2 minutes)
All time 90% package lost on level3-ic-319606-ffm-b1.c.telia.net
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Game unplayable.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| netiaspot.home - 0 | 209 | 209 | 0 | 0 | 2 | 1 |

| 83.238.252.42 - 0 | 209 | 209 | 22 | 24 | 62 | 25 |

| 83.238.250.120 - 0 | 209 | 209 | 26 | 28 | 31 | 27 |

| 83.238.252.62 - 0 | 209 | 209 | 27 | 29 | 33 | 30 |

| JawoH001RT09-PoznH002RT09.inetia.pl - 1 | 201 | 199 | 33 | 35 | 41 | 37 |

| pzn-b1-link.telia.net - 1 | 205 | 204 | 35 | 42 | 120 | 36 |

| ffm-bb3-link.telia.net - 1 | 201 | 199 | 52 | 52 | 54 | 53 |

| ffm-b1-link.telia.net - 1 | 205 | 204 | 52 | 54 | 78 | 52 |

| level3-ic-319606-ffm-b1.c.telia.net - 96 | 44 | 2 | 0 | 53 | 54 | 54 |

| ae-1-3110.edge4.Frankfurt1.Level3.net - 0 | 209 | 209 | 54 | 54 | 71 | 54 |

| glbx-level3-10G.Frankfurt1.Level3.net - 0 | 209 | 209 | 54 | 59 | 278 | 55 |

|eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net - 0 | 209 | 209 | 65 | 67 | 74 | 66 |

| 209.130.141.196 - 0 | 209 | 209 | 64 | 65 | 68 | 65 |

| eu.square-enix.com - 0 | 209 | 209 | 64 | 65 | 69 | 65 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Irondoll]

Name of Internet Service Provider (ISP)
Fastweb

Country of residence
Italy

Reference number from your ISP, if you have raised this matter with them
Everything is fine but FFXIV

When does the problem occur (e.g. only during specific times such as in the evenings?)
Had no problems util the "disconnect everyone" procedure after all the dungeon impossible to play and the crowded zones lags.
Everything was fine util today.

Frequency of problem (e.g. every 2 minutes)
Every minute.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Dungeon mainly.

Traccia instradamento verso eu.square-enix.com [209.130.141.243]
su un massimo di 30 punti di passaggio:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 26 ms 26 ms 25 ms 10.21.75.1
3 26 ms 26 ms 26 ms 10.0.90.58
4 26 ms 25 ms * 10.251.137.233
5 25 ms 25 ms 25 ms 10.251.132.26
6 27 ms 25 ms * 10.251.133.1
7 25 ms 26 ms 26 ms 10.0.58.170
8 26 ms 26 ms 26 ms 10.0.58.161
9 26 ms 26 ms 26 ms 10.0.0.33
10 26 ms 26 ms 25 ms 10.254.0.61
11 27 ms 26 ms 26 ms 62-101-124-94.fastres.net [62.101.124.94]
12 37 ms 35 ms 35 ms 93.57.68.9
13 35 ms 45 ms 35 ms 93.57.68.217
14 * * * Richiesta scaduta.
15 44 ms 45 ms 45 ms ae-2-3210.edge4.Frankfurt1.Level3.net [4.69.163.110]
16 45 ms 45 ms 45 ms glbx-level3-10G.Frankfurt1.Level3.net [4.68.63.242]
17 60 ms 60 ms 60 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net [64.213.77.134]
18 58 ms 59 ms 58 ms 209.130.141.196
19 59 ms 58 ms 58 ms eu.square-enix.com [209.130.141.243]

Traccia completata.

[Miracle_Diva]

Name of Internet Service Provider (ISP)
NetByNet
Country of residence
Russia

When does the problem occur (e.g. only during specific times such as in the evenings?)
Random time
Frequency of problem (e.g. every 2 minutes)
Happening frequently. Utterly unplayable
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere

[kre0n]

Name of Internet Service Provider (ISP)
NetByNet
Country of residence
Russia
When does the problem occur (e.g. only during specific times such as in the evenings?)
Random time
Frequency of problem (e.g. every 2 minutes)
Happening frequently. Utterly unplayable
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere

traceroute to eu.square-enix.com (209.130.141.243), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 1.431 ms 1.098 ms 1.063 ms
2 eu.square-enix.com (209.130.141.243) 3.216 ms 2.036 ms 2.643 ms
3 msk-r2-m40-xe-11-0-1-4000.ti.ru (212.1.252.77) 2.626 ms 2.372 ms 2.624 ms
4 212.1.239.131 (212.1.239.131) 21.216 ms 21.794 ms 22.321 ms
5 s-b2-link.telia.net (213.248.93.109) 20.497 ms 20.673 ms 21.882 ms
6 * * *
7 gblx-level3-8x10g.stockholm.level3.net (4.68.110.202) 38.597 ms 28.650 ms 22.163 ms
8 po3.ar4.lon3.gblx.net (67.17.111.141) 48.509 ms 48.688 ms 48.444 ms
9 eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net (64.213.77.134) 47.398 ms 47.997 ms 47.168 ms
10 209.130.141.196 (209.130.141.196) 45.944 ms 46.581 ms 47.350 ms
11 eu.square-enix.com (209.130.141.243) 48.555 ms 48.058 ms 48.491 ms

I think problem with this server (sometimes package don't loss)
6 * ae34.ear2.stockholm2.level3.net (4.68.72.165) 22.984 ms 22.220 ms