Latency/Connection Issues Since the Launch of the EU Data Center

[EU_Community_Team]

We have received a lot of positive feedback from many European players reporting an improved game experience since the launch of the European data center. However, we understand that some users have begun to experience latency/connection issues over the last week since the launch on 20th October.

If you have yet to do so, we strongly advise all users experiencing any latency or connection related issues since the launch of the European data center to contact the support service of their Internet Service Provider.

In addition, to give us a clearer view on how widespread this issue is, it would be much appreciated if anyone who has experienced such issues could post the following information as a reply to this thread:

• Name of Internet Service Provider (ISP)
• Country of residence
• Reference number from your ISP, if you have raised this matter with them
• When does the problem occur (e.g. only during specific times such as in the evenings?)
• Frequency of problem (e.g. every 2 minutes)
• Game content in which the issues occur (e.g. dungeons, trials, certain areas)

We apologise for the inconvenience and thank everyone for their continued support and cooperation.

[Marmotteuh]

Name of Internet Service Provider (ISP)
Orange

Country of residence
France

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
At all times, it does get worse during prime time.

Frequency of problem (e.g. every 2 minutes)
Every 20-30s in the morning, much more often during prime time.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Cities, inside the house, outside the house, dungeons, etc...

IP address (optional)

[Zaydro]

Name of Internet Service Provider (ISP)
Orange

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Everytime.

Frequency of problem (e.g. every 2 minutes)
Every minute, but sometimes is not that bad.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere, but I have more lag in instances (dungeons, trials, etc)

IP address (optional)

[Raijku]

Name of Internet Service Provider (ISP)
MEO

Country of residence
Portugal

When does the problem occur (e.g. only during specific times such as in the evenings?)
Been happening all the time, noticed it 25th of october while raiding (first time it was severe). I pinged the servers on the first days and I was sitting at 65ms, it suddenly changed to 95ms and it's right now sitting at 140-180.

Frequency of problem (e.g. every 2 minutes)
Sometimes less than 1 min.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere.

IP address (optional)

[Lytta]

Name of Internet Service Provider (ISP)
Orange

Country of residence
Poland

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Allmost all day game is unplayable , evening people not move for me bout teleport , game freezes because packet loses , get dc and so one ...

Frequency of problem (e.g. every 2 minutes)
Every 30 sec or less

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
No matter everywhere

IP address (optional)

[Orchidias]

Is this thread for only people having problems in the EU datacenter, or those of us who have been having trouble since the launch of it still on NA datacenters as well?

[Imakun]

Name of Internet Service Provider (ISP)
Vodafone Italia

Country of residence
Italy

When does the problem occur
All day long

Frequency of problem
Every 10-15 minutes while in dungeons, occasionally when in trials

Game content in which the issues occur
Dungeons, trials

[Gyson]

Name of Internet Service Provider (ISP): AT&T

Country of residence: USA

When does the problem occur (e.g. only during specific times such as in the evenings?): Traffic through the ORMUCO-COMM Level3.net hops is always higher 60-200+ ms than all my hops prior to it (10-25 ms). However, the problem worsens considerably (severe packet loss, heavy rubber-banding and constant stop-start motion of players and NPCs in-game) during the evening hours ("prime-time", U.S.).

Frequency of problem (e.g. every 2 minutes): When it gets bad in the evening it is constant. Every few (3-4) seconds.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Dungeons, normal game world, housing, golden sauce.. I don't think there's anywhere where it isn't occurring, and it impacts all activities (combat, crafting, menu navigation, movement, etc).

Sample tracert to "Balmung" server:

13 52 ms 57 ms 238 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
14 80 ms 113 ms 87 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 58 ms 57 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 72 ms * 67 ms 192.34.76.10
17 66 ms 67 ms 66 ms 199.91.189.242
18 67 ms * 67 ms 199.91.189.139

Hops prior to 13 remain in the 10-27 ms range.

Sample Ping:

Pinging 199.91.189.139 with 32 bytes of data:
Request timed out.
Reply from 199.91.189.139: bytes=32 time=67ms TTL=42
Request timed out.
Reply from 199.91.189.139: bytes=32 time=66ms TTL=42

Ping statistics for 199.91.189.139:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

[Kogasan]

Meanwhile I'm an NA player that plays on an EU server and gets no lag at all. I wonder why.

[Evine]

ISP
Comcast

Country of residence
US

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
At all times.

Frequency of problem (e.g. every 2 minutes)
Every 1-2 minutes. EDIT: Happening even more frequently now. Utterly unplayable

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere