"FFXIV has stopped working"

[Zahara]

Basic info:
Win 10 Pro 64 bit, updated to Sep 9 2015.
Nvidia GeFort GTX 780, using driver 355.60.
FFXIV, updated to Sep 8 2015 hotfix using DX11.

Up until the Sep 8 2015, had absolutely no problems with FFXIV (been playing since Sep 2013).

Since the Sep 8 2015 hotfix, I get a "FFXIV has stopped working" game only stop 3 or 4 times a day (over 6 hr day roughly).

Event log shows this as most recent 3 stops:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Faulting module name: d3d11.dll, version: 10.0.10240.16384, time stamp: 0x559f39a5
Exception code: 0xc0000005
Fault offset: 0x00000000001516c9
Faulting process id: 0x169c
Faulting application start time: 0x01d0eb5a167dfc86
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report Id: d133a6c2-a87d-4f28-94ac-123e4d2778db
Faulting package full name:
Faulting package-relative application ID:

Related EventData:
ffxiv_dx11.exe
1.0.0.0
55e89426
d3d11.dll
10.0.10240.16384
559f39a5
c0000005
00000000001516c9
169c
01d0eb5a167dfc86
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
C:\WINDOWS\SYSTEM32\d3d11.dll
d133a6c2-a87d-4f28-94ac-123e4d2778db


Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Faulting module name: nvwgf2umx.dll, version: 10.18.13.5560, time stamp: 0x55c422fd
Exception code: 0xc0000005
Fault offset: 0x00000000006b5729
Faulting process id: 0x2a3c
Faulting application start time: 0x01d0eb09f4e17571
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
Report Id: 3f5834f8-b06f-4d16-909e-06a579c8e46c
Faulting package full name:
Faulting package-relative application ID:

Related Eventdata:

ffxiv_dx11.exe
1.0.0.0
55e89426
nvwgf2umx.dll
10.18.13.5560
55c422fd
c0000005
00000000006b5729
2a3c
01d0eb09f4e17571
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
3f5834f8-b06f-4d16-909e-06a579c8e46c

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Faulting module name: nvwgf2umx.dll, version: 10.18.13.5560, time stamp: 0x55c422fd
Exception code: 0xc0000005
Fault offset: 0x000000000089d47b
Faulting process id: 0x36c8
Faulting application start time: 0x01d0eb04ca8e211f
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
Report Id: 7eb8a1a6-6846-406e-8102-ba8ee4604d78
Faulting package full name:
Faulting package-relative application ID:

Related Eventdata:
ffxiv_dx11.exe
1.0.0.0
55e89426
nvwgf2umx.dll
10.18.13.5560
55c422fd
c0000005
000000000089d47b
36c8
01d0eb04ca8e211f
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
7eb8a1a6-6846-406e-8102-ba8ee4604d78



Any thoughts or people experiencing the same/similiar since the Sep 8 2015 hotfix?

[Jinwa]

"Faulting module name: nvwgf2umx.dll"

This suggests that something's up with your graphics drivers.
I would suggest a complete reinstall of the drivers. Not to worry though, it's quick and painless.

First, completely remove the drivers with this utility: http://www.guru3d.com/files-details/...-download.html
Then download and install new drivers: http://www.nvidia.co.uk/download/dri...px/90744/en-uk

[Zahara]

Well sure enough went ahead and removed Nvidia driver using utility you mentioned, then reinstalled most current driver. Worked fine for a couple days, but lo and behold on Sep 14 and today (Sep 15) I've experienced 4 game crashes (2 ea day):

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Faulting module name: nvwgf2umx.dll, version: 10.18.13.5582, time stamp: 0x55dc6e5a
Exception code: 0xc0000005
Fault offset: 0x00000000006afe5a
Faulting process id: 0x1300
Faulting application start time: 0x01d0efd2526b8a8e
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
Report Id: 1a0ecb11-3d43-42d4-8beb-634c5d6e2fd5
Faulting package full name:
Faulting package-relative application ID:

EVENTDATA:
ffxiv_dx11.exe
1.0.0.0
55e89426
nvwgf2umx.dll
10.18.13.5582
55dc6e5a
c0000005
00000000006afe5a
1300
01d0efd2526b8a8e
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
1a0ecb11-3d43-42d4-8beb-634c5d6e2fd5


Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Exception code: 0xc0000005
Fault offset: 0x00000000001457f1
Faulting process id: 0x1664
Faulting application start time: 0x01d0efbce837917e
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: dc40aa7f-e4bf-42d3-ba0e-9c0434467dba
Faulting package full name:
Faulting package-relative application ID:

EVENT DATA:
ffxiv_dx11.exe
1.0.0.0
55e89426
ffxiv_dx11.exe
1.0.0.0
55e89426
c0000005
00000000001457f1
1664
01d0efbce837917e
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
dc40aa7f-e4bf-42d3-ba0e-9c0434467dba



Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Exception code: 0xc0000005
Fault offset: 0x0000000000da9494
Faulting process id: 0x2914
Faulting application start time: 0x01d0ef6754ad11e7
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: 10c1ac86-cefa-4bb8-bbf2-bf74074f7e7e
Faulting package full name:
Faulting package-relative application ID:

EVENTDATA:
ffxiv_dx11.exe
1.0.0.0
55e89426
ffxiv_dx11.exe
1.0.0.0
55e89426
c0000005
0000000000da9494
2914
01d0ef6754ad11e7
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
10c1ac86-cefa-4bb8-bbf2-bf74074f7e7e



Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x22e4
Faulting application start time: 0x01d0eef3c10557b5
Faulting application path: E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: unknown
Report Id: e0efc06e-17a6-4252-a700-cefb072591cb
Faulting package full name:
Faulting package-relative application ID:

EVENTDATA:
ffxiv_dx11.exe
1.0.0.0
55e89426
unknown
0.0.0.0
00000000
c0000005
0000000000000000
22e4
01d0eef3c10557b5
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
unknown
e0efc06e-17a6-4252-a700-cefb072591cb



Anyone else experience this with Windows 10 Pro 64 bit on FFXIV using DX11?

[Jinwa]

Seems like something is corrupting your files since it's the same file again. Is your computer behaving strangly in any way?

I would suggest you do a deep scan with your anti-virus software and also download and install Malwarebytes Anti-malware:
https://www.malwarebytes.org/antimalware/

[Zahara]

I run both Malwarebytes and Avast continually on, with new downloads checked (by both) along with once a week complete scans by both. I'm inclined to think this is a windows 10/DX11/FFXIV implementation issue of coding, but possibly the NVIDIA GTX 780 is involved in some way too. Just thought either someone would have similiar issues, or have a Windows 10 specific perspective.

Thanks all the same for your advise Jinwa!

In the meantime, I guess I'll just stay on dx9 for FFXIV, seeing SE has no input.

FYI - Other games I have using DX11 have absolutely no issues... only FFXIV (since patch 3.05 hotfix on 8 Sep 2015).

[Safety]

Hello friend. I have been having this problem as well and it drove me nuts. Apparently the crash happens because there is not enough power getting to the card when FFXIV tries to run on DX11, I solved it by adjusting the voltage of my card in BIOS to 1000+, but you could do the same using MSI Afterburner.

Anyway, hope that you've solved it already, and if not, that this helps.

[CvP]

I am having the exact same problem but after the latest NVidia driver update. SE should work with Nvidia to fix this.

OS: Win 10 Pro, 64 bit
Nv Driver: 359.06
Card: GTX 980Ti


Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x56589c90
Faulting module name: nvwgf2umx.dll, version: 10.18.13.5906, time stamp: 0x5654a931
Exception code: 0xc0000005
Fault offset: 0x0000000000776228
Faulting process id: 0x8834
Faulting application start time: 0x01d1320dcb643e5f
Faulting application path: D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll