Launcher issue: Remember Square Enix ID not working on Windows 10

[Ayako_Norsoni]

Everything else about the game works flawlessly on Windows 10.

Steps to reproduce the issue:
- Launch the game launcher, input your Square Enix ID, password, one time password
- Make sure to check Remember Square Enix ID check box.
- Successfully launch the game and start playing
- Exit the game
- Restart the launcher, Sqaure Enix ID has been forgotten

Issue reproduced with two machine upgraded from Windows 8.1 to Windows 10.

[shinitaru]

Confirmed. I have the same problem.

[Rufalus]

Mine actually doesn't do this, it remembers my S-E id on Win10 and I do not need to re-enter it each time.

Maybe it has something to do with my browser settings, I don't know.

[worldofneil]

It's probably because the launcher is actually a web page and is using Internet Explorer to save the username (in a cookie). Since Windows 10 replaced IE with their new Edge browser, it's still compatible enough to render/display, but apparently not to save the details.

[GunnarBerwerf]

Mine actually is saved o.O

[Lucem]

It's probably because the launcher is actually a web page and is using Internet Explorer to save the username (in a cookie). Since Windows 10 replaced IE with their new Edge browser, it's still compatible enough to render/display, but apparently not to save the details.

This is false, Internet Explorer still exists in Windows 10. It's security settings that sometimes stop it saving - it happened on one of my updated computers but not the other.

Solution -

Just found a solution! Perform the following steps:
1.Hit windowskey-s to open the windows search.
2.Type in "Internet Options" and select the top result which opens the Internet Properties window from the control panel.
3.Click the Security tab.
4.Click the "Trusted Sites" zone.
5.Click the "Sites" button.
6.Add both https://square-enix.com and http://square-enix.com to the list of trusted sites.
7.Apply/close out of the Internet Properties window.
8.Relauch the launcher and check the "Remember Square Enix ID" button and login.
9.Success!

[VincyntR]

This is false, Internet Explorer still exists in Windows 10. It's security settings that sometimes stop it saving - it happened on one of my updated computers but not the other.

Solution -

I can confirm that this worked for me. Thank you thank you!

[Oreenishii]

Thanks for the solution Lucem

[Touch_Fluffy_Tail]

This is false, Internet Explorer still exists in Windows 10. It's security settings that sometimes stop it saving - it happened on one of my updated computers but not the other.

Solution -

Thank you so much, this worked for me as well <3